Tim Hortons
reviews and complaints

On MANY occasions that I have purchased a Latte and it is ONLY Half full before I have even taken a sip! When I am paying $3.45 for a MEDUIM drink I would expect it to be fill with the proper amount.
It's become so frustrating i will no longer even purchase them. I believe this is terrible customer service that your employees would still attempt to serve the Latte even with a noticeable weight difference. As soon as I am handed my drink I can FEEL that it is not full and I get nothing but attitude when I ask the employee to open and see how fill it is.
A Tim Hortons experience should be anything but frustrating. Unfortunately I have found it's only becoming more and more disappointing.

hello, I ordered a medium Hershey hot chocolate with marshmallows, was charged for marshmallows, however, didn't receive marshmallows in my hot chocolate. I have provided pictures for your review, I would like to be reimbursed for my hot chocolate. I have never complained however I have been receiving orders that are incorrect more often than not so I thought I should say something now.

It first started at ordering was cut off trying to order wasn't finished then go to window she was been rude I couldn't even get my coffee in my cut holdered and she was say hello another words hurry up as I told her I was passing the bagel back to my child to get helllo passing the other stuff closer saying to her please wait getting a bad look so yes I did tell her she was been rude to get a smart remark of have a nice day

I went into the Tim Hortons yesterday, located inside of the noco express at 6125 main St in Williamsville ny. I had ordered a medium iced cap. The people working were very professional and all. When I got my iced cap, it was milky and watered down. I asked if they could possibly make me a new one. They did. This one was worse then the first. I don't know what it is about that location but every time I have ordered my iced caps from there, it's always watered down and milky. Basically it's like taking half a cup of cream, putting it into a cup then adding water to it and drinking it. I also have a video of what it looked like if you would be interested in seeing it. There is never any coffee flavor in them. It's always just disgusting. I really think someone needs to look into that location and figure out what is going on.

Location: 5919 Macleod Trail SW (in shell gas station)
Calgary Alberta
Around 3:20pm at October 22

I was in line waiting to be served
And when two girls came in she decided to serve them first
I asked why I didn't get served
She just ignored and didn't listen to me
I am a regular customer, and was surprised to be treated this way
I would like to hear back at to what actions are being taken for this ride behaviour.

Good afternoon,

I just stopped by a Tim's on the corner of Sources and Hymus. I waited 8 minutes with one person in front of me, but that's ok. What isn't ok us paying 4.09 for 20 Timbits, and then to open the box at home and I have only 15! Seriously, I get not having 21 or 22, but to not even have 20 just isn't right.
Thanks for listening.

Lynda McDuff

2013 Lawrence Ave W, North York, ON M9N 0A3

Historically the staff does not clean tables and floors during evening shifts. On the rare occasion someone comes out to clean they do all tables with same dirty rag ... simply spreading stains evenly.
My friends and I have been observing this for 3 yrs.

The last straw is the current plague of flies. A combination of house flies and fruit flies in the seating area and in the serving area for the last month. We have visited once a week for 4 weeks. It has gotten progressively worse.

On October 21 2018, I arrived at Tim Hortons on 373 Lyndock St
Corunna, ON approximately 8pm. There was only one other person a head of me waiting. I over heard her stating that she was waiting over 30 mins for them to get her order right. I too was also waiting a long time to place an order. There were two employees up front over in the drive thru corner and I noticed at least two employees in the back area. Both in conversation and one changing the garbages. After about 5 mins or more of waiting, one of the employees out front finally called to an employee (male, reddish hair) who was changing garbages to come up front and serve me. As I watched touching dirty garbages, he came out to the front, took my order and handled cash and then handled the bag and the paper to get my muffin and then handled my tea, with out washing his hands or putting on gloves.
Also the female bathroom was disgusting and dirty, their was poo all over the seats and it looked like one of the toilets overflowed earlier and one toilet is really wiggly on the floor.
I think the staff should be retained in safe handling of food and not keeping their customers waiting for long times.

Bought on oct 21 2018, around 8:50pm at 5525 Ave Auteuil. Returned back asking the cashier if she would eat this dry lemon bread, well she would, then says to another staff she thinks it's dry, like mocking how I felt about this lemon bread. I asked her for it back cause I wanted to take it out of the bag to show it. When she finally gave it back the lemon bread was crumbed so I took out a piece and placed it infront of her. I said tell me it's not dry. She picked it up and crumpled it right in front of me. Would not stop swearing, I asked for a refund and she threw it at the front of the cash. I told her that this is not how you deal with the public, she replied she doesn't care and told me she doesn't care if I come back. And more swear words. When I asked for the manager and her name She wrote it on a piece a paper, I didn't notice the 2 names and when I asked her she grabbed it shoving it in my face, see it's there can't you read. I then told her that you shouldn't be acting like this to a me as the client and she says to clients like you yes I do. My daughter had said to me I guess this is just a job to her. And the girl actually heard us and yelled across to my daughter saying do you actually work.. The other staff member was very quite and we thanked her, but we were being mocked my the staff that had served us, repeating what we're saying. We are a big customer of the 2 Tim Horton near our home, when we go through drive thru some of the staffs know our order before us completing it. Now that must say to you how much we buy Tim Horton coffee ( at least 2-3 times daily) I wish to speak to someone about this matter. Staff name was either Antonia, or Danielle.

The Iroquois falls Tim hortons is always left behind and do not fix their appliances that break down, they do not offer espresso or hot apple cider drinks as their excuse is the machine broke down and it simply no longer available. Why would it not be replaced or repaired?

And while I'm here making a complaint I'd like to add that I was very upset that Tim Horton's stopped serving oat bran apple muffins!

Everytime I go to the 88tb and 125th tim hortons location they always screw up on my order. There rude they dont speak or understand proper english, completely ignorant when issues are brought to there attention and I will not tolerate it anymore not only do they screw up at least once a day, how come theres no manager in location for 3 days... They should have someone who understand english on the head set so the orders dont get screwed up. 3 days in a row my order was screwed. Done with it I will never go to this location again

on Friday, October 19th, I was waiting in line and happened to overhear the manager speaking very inappropriately about another staff member to a staff member in front of the staff of subject and all of the customers. She was very rude and the staff member in question looked as if she was about to cry. I am a regular and see this sort of behaviour on a daily basis. It's also not unusual to hear her screaming at her staff when they make a mistake or a problem arises. It is incredibly unprofessional and quite annoying to see the staff who are trying their very best to be treated so terribly. I've had quite enough of this place and the drama that the manager brings in everyday.

All the tim hortons hockey cards I have been getting are bent in the center. Only reason for that is the rare cards are thicker and noticeable when bent threw the package. Seems to me the employees are bending the cards and keeping the thick packages for themselves. I have not gotten any of the rare cards only the common ones. I get about 4-6 packs a week. Sometimes more. It's not fair to us when they are keeping the good cards like they are.

I went to Tim Horton's in Hawkesbury Ontario on McGill street and my daughter who is 4 years old wanted to pay for her own small chocolate milk. She put her change on the counter and the employee who served her took all her change, which was about $4 and the milk was $1.77, and proceeded to put it all into the cash register. When I asked her what she was found she said "I don't know" and I told her I wanted to speak to a manager and she got the supervisor who told me is was no big deal. The employee's name was Annisa. I am outraged and disgusted!

My wife works for them for 25 year and received 14.25 hours this rediculus and now they want change the schedule after all this time the boss have the rigth to manipulate her ? People have life and try have better life Whit experience you should have way more respect for people's give all this work common 25 year and just 14.25 hour and make her fill paper she can talk about what they do to her you should close all store the owner have treating the employees like this...

On saturday night, october 20th 2018, at around 8:30 my friend and I sat at the tim hortons for an hour. We enjoyed our cookie and sweet treats. Unfortunately something came to our attention not only once but three times. We witnessed 3 people going into the workplace area with no hairnets nor uniforms... I find that very disgusting, this is not acceptable.

I have been going too Tim Hortons on Massey drive for 5 yrs straight at 5am in the morning we have a large group every morning, its not uncommon too see very dirty floors and tables not even wiped down, there are milk stains on the windows that have been there for weeks, there is needles and garbage between the bench seats and the space between bench and wall, overall the worst Tim Hortons in prince George, you are losing customers because of how dirty the place is, friends of mine who used too have coffee there, about 8 of them no longer go too tim hortons now go too MacDonalds across the street, how many more need too stop coming too the Tim Hortons before things change.

Every time I send my husband to this Tim Hortons they over charge him for our coffees. When I can go a couple blocks up the street to another time Hortons where my total is only $5.95.. meanwhile it the Tim Hortons I am complaining about charges me $6.07 for the same exact order. We both have specifically said something to many different employees at the store and they have absolutely no logical reason as to why the prices differ from store to store.

Hi there. I'm Tim's biggest fan. Love Tim's but very disappointed with the port carling location. We went for dinner the other night, got soup and sandwich to go. When we got home it was a mess they put the soup on top of one another and lid on the bottom one was completely melted into the soup and was all over the bread. Was a big mess and didn't get our dinner that night. Today we went in to complain and all they did was give us one free coffee. Very disappointed 😔.

I went to the Tim Horton located at 805 Boyd Street in New Westminster and placed an order, I asked for a banana bread and then proceeded to tell the lady at the counter that I would like a number 5 breakfast bacon sandwich with a hash brown and bottle of water. I paid and went to go receive my order and only got the sandwich, I politely told the lady working at the soup and sandwich that I had ordered a meal with a hash brown and she went back and checked and very rudely told me I that I didn't and said that I didn't pay for it and i told her again nicely that I did pay for it, why would I ask for it otherwise ? I don't need to beg for my food. She put the hashbrown in the bag and told me that I got my banana bread and that was the meal and then I proceeded to tell her that the banana bread was seperate and I asked for a meal with the hashbrown and she continued to tell me that it's my job to read the screen and see what I ordered and kept arguing with me. Sorry do you guys hire workers who can't take orders correctly? Because when I place an order, I speak clearly enough for the person to hear and specifically told her I wanted a hashbrown. This is the reason why I prefer Starbucks because your guys customer service is [censored]. The lady who made my sandwich was so rude to me and I don't know what kind of arrogant people your company hires but that's definitely not how customer service works, I know because I work customer service as well. I asked her nicely that I had ordered a hashbrown as well she continued to be so rude and arrogant about it like it was my fault that my order wasn't taken correctly. Maybe your company should develop standards as to what type of employees you hire because as a customer, I felt very disrespected.