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Tim Hortons / treatment of employees

Posted:   User 
Complaint Rating:  89 % with 45 votes
89% 45
Contact information:
Tim Hortons
I have been working at tim hortons for two years, and this will definately be my last. I am trying to find a job with 40hrs a week, with the shifts. Tim hortons employees do not get treated like humans.
First off, I have worked for two locations, in two different provinces.
First location I worked with, I loved most my staff and customers. I actually enjoyed my job, although there was sometimes times that made me mad; that's a job. You aren't always going to be happy with it.
Then, I moved to a different province. Because it's a different province, I had to get re-hired and went back to minimum wage. I am on drive thru window 5 days a week, 6am-3pm. I am not bragging, but I have amazing customer service. I treat every customer with respect, even when they really don't deserve it. I get two un-paid breaks during this 9hr shift (One 15minute, one 20minute) which is really all I need to get a little snack.. But when 3pm comes, and I am off.. The person to be on window for 3 is counting their till. By the time they get on the window, it's already 3:10ish. Then it is time for me to go out back, and count my til to be at the set amount we start out with. After I count that, I have to count all my money I have made that day, write out my voids (Any why they are voids), fill out a sheet saying how much we made (How many $5, $10, $20's we have, mastercard and timcard amounts, ect) and then once I am done of that, get a manager to double count everything. This process takes about 30 minutes. So, it is now 3:40, and I am schedualed to be off at 3. I really wouldn't care, but the problem is.. I stop getting paid at 3:15. I work for about half an hour for free, five days a week. Thats 2.5 hrs a week, which is 10hrs a month. If I walk out at 3:15 when they stop paying me, I get fired. Because I am on window everyday, I get [censor]ed at for not going "fast enough" when our times aren't good. Yes, we get timed of how fast we can get you through. So, when you don't have your money ready, are slow, and order more at the window.. That is why we may roll our eyes at you. Although I don't (I survive by tips basically, and need them).. It does frusterate me.
There is a lot more, but I must go to bed. Work tomorrow, then job hunting. I really need to get out of this shithole.
Complaint comments Comments (48)    Updated: Complaint country Canada Complaint category Fast Food Restaurants


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N  8th of Jan, 2011 by  User  Agree Disagree +1 Votes
I have been working for Tim Horton's for 1 year and in that year I have had such a problem with my boss. He has called me a [censor] because he was barking an order at me and I was in the middle of serving a customer a Iced Coffee the syrup dripped on the floor so I asked the customer if he minded giving me a minute to quickly clean it up so no one slipped on it. He said it was ok. It took only a second. In that second my boss started asking me if I was slow and [censor]ed. Then I had to have surgery on my neck and I was given three days off to recover and was not allowed to pick anything up over 5 lbs for a week. My boss took almost all of my shifts away and I'm full time. He has me in for part time hours, and that's his way of not giving me benefits. He walks by some days and rubs my arms and of other employees, he has told many of my co-workers they are useless and tells us girls to go "F*@k ourselves" in front of customers. I would like to know how Tim Horton's can advertise that they are an exceptional place to work when the individual who owns the store can treat their workers with such disrespect and get away with it because the ones who are treated like crap are threatened their jobs if they speak. Or the number to head office is no where to be found. How can we feel safe from humiliation, embarrassment and harassment if we have no way to get help?
N  11th of Aug, 2017 by  User  Agree Disagree 0 Votes
@Sambina here, in the US, first off, if you work 6 hours or more, it is labor law that you have two 15 min. coffee breaks, paid and a half hour lunch, unpaid. second any employer who treats an employee this way can be brought up on charges. I'm pretty sure you have an equivalent of the labor board where you are. just write them and tell them what is going on. you do not have to give your name, just what the situation is and they will launch an investigation.
N  10th of Nov, 2017 by  User  Agree Disagree 0 Votes
@Jo Ann Haglund There's no satisfaction with the labour board in Ontario my wife went through hell I told her to quit I sat and watched the going ons there she wouldn't quit thought she could work through it got so bad we contacted labour board and a lawyer. Lawyer said not much to do labour board agreed with my wife's account found them guilty of mistreatment of all employees retrained Tim management kept all managers the owners never received fines no satisfaction given to employees many quit since then and those supervisors and practices are still happening there.
N  9th of Feb, 2011 by  User  Agree Disagree 0 Votes
I have worked at Tims Hortons for seven years and have never miss work or any instends . Latd Friday jan 21 I fell down coming out through there door after work it was real slippery i hurt my leg and foot i was off work for ten days not only would they refouse to pay me my wages or compation the made me pay sixty c dollars for a doctors note
N  5th of May, 2011 by  User  Agree Disagree +2 Votes
The women that runs Tim Horton's in Morrisburg, Ontario treats her staff like S--T! No wonder the turnaround is so high.
A  16th of Jun, 2011 by  User  Agree Disagree -1 Votes
TERRIBLE, long story short: this place contributed to me being hospitalized under suicide watch for 24 hours. I told my boss NUMEROUS times that I was having difficulties, and suffering from a variety of anxiety disorders, depression. They would make fun of me and treat me like crap. I worked SO HARD, and never received any positive feedback. I was usually the only person on drive thru, with a lineup of 3-10 cars while supervisors sat in the back and talked.

Working at a different one now, and explained to my manager I suffer from Social Anxiety Disorder. I've worked there for about a month now, and the tills are completely different. I work as fast as I possibly can (literally, I run, never walk around the stoor) and always greet customers (smile, eye contact, "hello, what can i get for you?"). I'm as polite as I know how to be, and considering my disorder (extreme form of shyness) I don't see why I've just been told I need to be more vocal with the customers, and that I need to be a *LOT* faster. I've worked at 2 timmies now, totalling 7 years - I am not slow and have never EVER been told this before. I spent an hour right before work, writing out a list of chores, prioritizing them, brainstorming ways I could improve. Then came into work and first thing I hear is about how slow I am and not "vocal" with customers. Due to disability, this is the best I can do, and is 10-15 seconds so long to wait for a coffee? I mean from the time I greet the customer, to the time I thank them and wish them a good day. Felt suicidal all shift, wanted to go to hospital, but had no idea how to tell my boss that. So pretty much suffered through it. It is HELL every single day.

I don't understand these places... I could go on and on, but the incidents that have occured would take up nearly an entire notebook. UGH.
N  10th of Aug, 2011 by  User  Agree Disagree +1 Votes

Tim Hortons - Wasn't surved properly +
Tim Hortons
Billings Bridge
Phone: 736-0428

I went and ordered Steep Tea Triple Triple which was very cold so not fresh. Also when I looked I saw they had buns in the showcase and I asked for a Brown Bun Toasted with Peanut Butter. So then the lady her name Genet said that their sandwich bar is closed and then I told her I can see the bread there and the toaster running so how is closed? She is like “the sandwich bar closes at 8:30 so then it was few minutes past 8:30 so then I asked the supervisor name Kannaki and I told her what was going on and she refused to serve me and threw the buns in the garbage in front of me which wasn’t professional at all. Also the Supervisor Kannaki's belt is always missing which looks bad because she is the supervisor.
N  15th of Aug, 2011 by  User  Agree Disagree -5 Votes
im pretty sure your tea was cold because you asked for 3 shots of cream in it, not because it wasnt fresh. idiot
A  27th of Sep, 2011 by  User  Best Best Advice Agree Disagree +8 Votes
I work at a timmies in america, and i can say that they are no better accross the border. Lets start with the greedy store owners. Our air conditioning was out for 2 months durinf july and august. so it got up to 97 degrees inside the store and they had pregnent women working!! They discriminate based on disabilities, race, and gender. Basically there are no regulations to keep these owners in check. When the employees have a problem with how they are being treated, there is no one that they can go to. I had the flu and i didn't want to come to work where i would get all of our customers sick, coughing and sneezing all over the food, but if i called off i had to get a doctors note. I can't afford to go to the doctor, espechially if i know i will be peachy in a couple days if i rest. They pay us no more than minimum wage, no matter how long you have worked there or how good you are at your job. The only advancements you can get are supervisor, where you get paid like 25 cents more an hour and you do 20 times the work, or manager where you get paid salary and have to work everyday all day without getting paid for meetings or any extra time you are there. They expect you to come into work WHENEVER they call you in at the drop of a hat, even if you tell them you can't work that day. I had just gotten home from school at 10:00 at night, and they tried to call me in for an all nighter, when i was also scheduled to work the next morning at 5:30am, and when i refused, they said that i had to because its my "responsibility" or else we would have to "discuss" my job. I'm not a robot, i cant have class all day, then work from 10:30 at night until 3:00 in the afternoon, then have class agian. Everyone that i know that works for Tim Hortons is looking for a new job. The higher-ups asked us how they can motivate us to do better, and when we said "treat us better and promote us every now and then with a slight raise in pay" THEY LAUGHED!

They treat their workers like sh-t period. i gotta get a new job.
N  11th of Aug, 2017 by  User  Agree Disagree 0 Votes
@JesseJ45 okay, now we're talking about stores in the states. you all haven't contacted the labor board, why? I don't get it. you get mistreated and you have a solution at your disposal, but you refuse to use it.
N  10th of Nov, 2017 by  User  Agree Disagree 0 Votes
@Jo Ann Haglund The solution you speak of doesn't always work the labour board gears toward retraining supervision in these types of places not the owners and they generally go back to doing the same thing. Believe me we tried labour board and lawyers. In short its a low class job and nobody cared especially Tim Hortons head office and others like them so long as profits rain in. People just have to stop applying for the jobs and unfortunately that will never happen.
A  18th of Jun, 2012 by  User  Agree Disagree +2 Votes
The female owner of tim hortons at Creditview and Brittania is a total ### everyone hates her and she treats her staff like Garbage, she recently fired a teenager for taking care of her dying grandmother in the hospital WE ALL HATE her and hopes she gets ill reall soon
N  4th of Jul, 2012 by  User  Agree Disagree -1 Votes
hair in my food.
N  1st of Aug, 2012 by  User  Agree Disagree 0 Votes

Tim Hortons (Port Du Nord) - Rude employees
Tim Hortons (port du nord)

An employee named vanessa was extremely rude this morning, she said " i don't give a ### if people wait" when i questioned her on that comment she then said "f*** you". . . And gave me the finger, i wish i was fast enough for a photo. . . Next time. . . This employee should not work in the public. . Or with food she looked and smelled rather dirty aswell

Thank you for your time
N  23rd of Aug, 2012 by  User  Agree Disagree +2 Votes
Three shots of cream is approximatly half the cup. This is probably why it wasn't hot.
N  30th of Sep, 2012 by  User  Agree Disagree +2 Votes
This is regards to the Tim Hortons located in Ville Saint Pierre. They made me work 12 days straight without a break and a day off, when a day off was given, they decided to wake me up and call me in to work. It came to the point where I had to leave because by law every worker needs a day off and this was not leading towards the right direction. In the end I was not paid for my work and I'm still awaiting details. I was not surprise to discover that this has happened to 4 previous employees that worked for the same owner. So lets recap. I was given a 30min break but was unable to take it because I would not meet all the task given since it really was a lot. WORKED 12 DAYS STRAIGHT WITHOUT A DAY TO REST and of course I WAS NOT PAID BECAUSE they said I was not staying with the company.
N  11th of Aug, 2017 by  User  Agree Disagree 0 Votes
@azm again, labor board
N  5th of Dec, 2012 by  User  Agree Disagree +1 Votes
they didnt give me good titbits
D  25th of Dec, 2012 by  user  Agree Disagree +1 Votes
So what is your complaint, missy? Can you please explain it to us please? Otherwise your review is meaningless.
D  25th of Dec, 2012 by  user  Agree Disagree 0 Votes
And I'm pretty sure that hair in your food is your own. You just did not realize it. WHAT A SHAME... right?
A  1st of Feb, 2013 by  User  Agree Disagree 0 Votes
The new Tim Hortons in DDO managed by Mike is a very stressfull place to work. Mike always yells at his staff he even does it in front of the customers. Customers are telling him to stop screeming at us, but he thinks he is doing a could job and brushes them off. He is such a bullie that makes you feel so small. I believe that you should treat your staff with respect. But there is no respect to the employees and full time hours. I applied for full time hours and i barelly get enough hours to pay my bills. Also if anything happens on shift he always blames you and again decreases your work hours to almost nothing. I though working at tim hortons was working in a teem environment, but its so not true. This boss wants us to do everything ourselves and screeems again at us if a co-worker helps us out.
Working at tim hortons is not how i though it to be it was supposed to be an amazing job, well is very far from amazing it is a terrible job witch causes anxiety that I believe can be avoided if only the boss treated their employess with respect. One other thing this manager also does not give us our pay stubs. His people skills sucks as a manager especially with how he talks to the customers. Very disapointed with my experience working at tim hortons. Thanks
N  20th of Feb, 2013 by  User  Agree Disagree +1 Votes
How about checking the machines D.Ms instead of riding us for times on pots? How about you protect us from bad owners! I almost died yesterday because of bad wiring on a coffee machine. I went to move it to clean under the machine and it went off like a bomb!!! I have about 8 burn marks up my arm because it fried. Customers came running to me telling me I should be heading my butt to the labour board. VERY UNSAFE and who gives a crap if coffees hot after that??? You want to improve you company how about improving your machines! I swear I should go to the labour board but if I do so I fear loosing my job and as a student I cannot afford that. And one more thing for the D.M's, how about you CHECK YOUR TIMES???? They are unrealistic and that is that! Tell me how to get a pinini out in 10 seconds if the press is 60 sec. Unconditional Discharge!!! You can use that statement when you go to the labour board and fight back. If you feel corned to the point you have to leave, file a Uncondidtional Discharge. Companies are NOT allowed to make your life horrid!!! They are allowed to ask you to work and I'm a firm believer "if you have time to lean you have time to clean". $10.25 is the wages we make and I'm telling you with all the stress and BS you have to put up with and being micro mangage to the point of every breath you take is not a good way to keep good employees, this will be why the people turn over is high in these stores. It truly is not worth the pain. Tim Hortons will always have bad service from time to time because of everything that others are saying and that I have said. It's time to start blaming the right people and that is head office! It is them pushing down the rules. So what you have a ton of money, it doesn't give you the right to treat Tims employees like ### so you can make more. Wanna make the world a better place? Start with your stores and make your staff happy, not the owners, the store will run just fine without them like 90% of them do daily. Im so over the micro managing. I swear someone in head office know how many breaths we take during our shifts and they want to use up everyone of them. LAY OFF or your going to find your company in ruins because staff and customers have had enough.
N  24th of May, 2013 by  User  Agree Disagree +1 Votes
I'm always happy going to Tim Hortons, but now I feel that Corporate really has to improve their customer service. In particular the store at 350 Victoria St, Toronto ON, M5B 2K3 near Ryerson University.
I always order Tea not Coffee but when I came to the library and open the cup I found it is not Tea. I have not enough time to go again that store and exchange . I have problem with Coffee. It happens not only one time but several times. One day I notice them and got reply that people can mistake. It's not customer service. Today I am feeling too much sick by taking coffee. I am vomiting several times and left the library without study although my exam is mid of June.
N  4th of Jul, 2013 by  User  Agree Disagree +1 Votes
I was at the Port Colborne Main street location yesterday, the manager Yvonne Passmore was a total B***** to this other employee I was about to suggest they take Bill 168 training. The emplyee to me had not done anything that was demanging of the treatment in front of customers. I did tip the young lady as I thought she did a great job and kept her composure to the customers. I really hope that other locations have trained the managers to be more descrete. As a customer, I felt uncomfortable at the counter. I know I should have filled out the comment card (didnt look for them) but feel they really dont get looked at.
Anyways... you guys/gals have to take a lot of crap from managers. from what I read, the owners are no better.
Hang in there...
N  18th of Jul, 2013 by  User  Agree Disagree +1 Votes
I had worked for Tim Hortons on and off for 25yrs. Still made minimum wage they like to treat you like your on a assembly line.They are not for the employee .All they want is there money .i went from being happy with my other employees To absolutely hating going there.I have since quit .I say Tim Hortons is one of the worst employers EVER. No recommendations for them. They get a zero for employee treatment.

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