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Thomasville Furniture / WAITED OVER THREE MONTHS FOR DELIVERY PROMISED IN ONE WEEK!

United States Review updated:
5
I went into the local Thomasville store and bought a lamp table from Thomasville's Cinnamon Hill group. I paid cash (second big mistake). Was promised deliver of table (I was told it was "in stock") the following Friday (they only deliver in my area one day--at their convenience). I received a call on my cell an hour after purchase saying it was not "in stock" and would not be delivered for six weeks! I agreed to wait (third big mistake). At six weeks, the table was still not available. At another six weeks, with a scheduled delivery date promised by a manager...still no table...no delivery...not even a phone call. I called them, no table in stock. I was Promised another delivery date for the following Friday--absolutely guaranteed. We'll see, it's only Tuesday. Oh, and if you're wondering what I feel was my first "big mistake, " it's doing business with Thomasville at all. I'm sorry to say It's my last purchase from Thomasville...table delivery or no table table delivery. Their "reputation" speaks for itself.
Ka
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Jo
  4th of Sep, 2008
Agree Disagree 0 Votes
I cannot agree with you more!!!

We placed an order in June and just found out that the final parts of it will not be delivered until October!!! I don't care if they've run out of items (none of our missing items are custom orders), 6-8 weeks is what the web site quotes. How about giving me 1% back for every day past the 8 weeks? That would at least make me feel as if they care.
He
  6th of Oct, 2008
Agree Disagree 0 Votes
This is absolutely correct ... very bad company reputation in the industry. They are over 6 months past due with their delivery. Very dishonest people at Thomasville.

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Thomasville Furniture / Heritage Home Group Logo Thomasville Furniture / Heritage Home Group
Customer Service
Overall Satisfaction Rating

47 Reviews
1925 Eastchester Drive
High Point
NC
United States - 27265
+1 800 225 0265
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