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TheBay.com / Hudson's Bay Company [HBC]lost parcel - order # [protected] - cp tracking - [protected]

I am very upset that The Bay used Canada Post for delivery of my parcel when they knew there was a strike.

My parcel was originally sent out on Nov 26. It is now December 7th and it hasn't arrived. It came to Calgary - next message said verify address - I've called your help line to complain and I've emailed also once previously and did not receive a reply.

It looks as though the parcel has now left Calgary a week ago but it still doesn't show up as returned to the Bay.

The one person I talked to said oh just re-order. I ordered on Black Friday - got my items 40% off and free shipping. So now because the Bay used Canada Post I'm expected to pay full price and shipping? That's not right.

I think as a curtesy The Bay should ship out my item again as is - free shipping - and you can wait for the return so I'm not out of pocket.

Please do not ignore my email as I've been calling and emailing with no reply.

Brenda Marquis

Ba
Dec 07, 2018

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