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The Brick / customer service

1 Guelph, Ontario, Canada

The brick store in Guelph has terrible customer service skills and terrible delivery arrangement. This store needs training for managment and staff. The store blamed the customer for staffs misleading to sell products and also management don't take accountability for there mistakes. Needs more work to stubstain customers loyalty and referral. Poor service ! The managment told me to read the agreement for codes that show products are in back order when it's the sales associate job to let the customer know the products wasn't in stock and might take few weeks before receiving. It is not the customers duty understand codes that store employees and managment understand. When the delivery arrangement was made there was no notification of delivery date being changed or notifying the customer of making any changes until the day of delivery. Making the customer take a day off and making arrangements and waiting at the door for products to be delievered and nothing showing up and than calling the store to be informed such changes was absolutely disgusting. Than once the deleivey of my fridge arrives to the house the delivery guys don't take the old fridge as promised by sales associate. As we have family gathering and events planned for family friends to come over we have 2 fridges in our kitchen causeing problems. Contacted the management he than blames me and not his employees who made mistakes on the arrangement. I'm very disappointed in this company. Such company should hire better staff and more experienced management to make sure customers are treated right and follow the policy and advertisement as promised. Managers name (Temor) associates name (Ellen)

Ki
Jul 11, 2018

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