I dont know where to begin with my deep despise for Telus mobility. Indeed they are the biggest scam ever. They dont know who they just messed with and the tenacity i have to pursue this as far as it may go. Beware to anyone thinking of joining Telus.
For as long as i can remember after joining Telus i have paying close to 100$ per month for a simple 35-40$ cellphone service. Given my trusting nature with the assumption that a huge company will respect their ends of a contract, i assume i was the one going over my allotted talking minutes. To my big surprise, this is what was happening..
In 2011, ( we are now august 2013) i had joined Telus for a mobile service as well as highspeed internet with the usb plug. The mobile service is the usual 3 year contract. Internet was for 1 year. A year passed and the internet contract terminated and (NOTE) thr usb stopped working
ok so far so good. But folks get this, they have, since then been charging for it. Two years later, 700$ later, this is what they argue (more than one support staff employee) "You ar
responsible for calling and cancelling the service"
Am i missing something here!?!?!? Contract ends. Service no longer functions. And im supposed to advise you to cancel?!?!?!? Not to mention an additional package that magically appeared in my bills that i would not in my right mind wouldve requested.
i wont even get into the lack of professionalism on which this was dealt with. Telus insistef this was not their mistake and manipulated every conversation to make me look like i did not do what i was supposed to do. Im infuriated by how they flat out steal money from loyal customers and couldnt care less. They have not heard the last of me. I just needed to warn others of their scamming tendancies. Please dont ever trust Telus and if you are already a customer ALWAYs check your bills. Also dont rely and trust the online invoices. They are innaccurate. If your bill appears a little fishy, trust your gut, they may be taking advantage of your good will. Inquire! Defend yourselves! Telus is simply a big scam. Thieves.