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Telus Mobility

Posted:    

billing errors!

Complaint Rating:  100 % with 8 votes
100% 8
5
I am really upset that Telus Mobility says their computers don't make mistakes and I have again been billed for data services that I never used. Hours of chat line usage that is someplace I have never gone, in the middle of the night when I know my phone is off.

Anyone else have this problem with Telus... Beware people!
Complaint comments Comments (12)    Updated: Complaint country Canada Complaint category Telecommunications

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A  3rd of Nov, 2007 by    0 Votes
I am having the EXACT same problems.

In the past week I have been charged $32.05 for services I have not used such as downloading games, ringtones, browsing the web and instant messaging. Last month I called Telus and told them of the problem I am having and the first two people I spoke to told me that this COULD NOT happen. They also said that the only way someone could get billed is if the transactions were made from their handset. They were basically inferring us liars.

I received a new cell phone the other day in hopes to stop the problems, but it is still happening. I concluded long ago that I believe there is a problem at Telus' end because I have been charged while my phone was off. I have been told to e-mail e.care and to address my e-mail to "The Office of the President" so I do so every time a billing error incurs. I'm sure Telus is getting sick of the constant e-mails and phone calls, but it will not stop until the problems stop.
A  15th of Nov, 2007 by    0 Votes
Same problem.My wife has accessed the internet on her phone "once" in six months and they have been charging us on average,$90-$100 per month in data charges. It is not a series of accidental connections through the handling of the phone (it is a 2 step process to connect) so we are completely baffled. To prospective Telus Mobility users- beware.
A  29th of Jan, 2008 by    +1 Votes
Yes Telus Sucks! In the past 16 months I have had to manually reset my IP address 1-3 times per day, yes per day. They have done sooo many different things and each time it's "ok, there should be no more problems" but sure enough 2 days later the cycle starts anew. I lost the equivalent of 6 weeks service between August 06-January 07 with the promise of 3 free months from their Loyalty and Retention department but that has never materialized. Just today their automated billing system entered the wrong expiry date on my credit card information for direct debit on my business cell phone. My bank, Vancity (they are such a great financial institution) called me to let me know (Telus did not belive that Vancity would call me to report the refused transaction attempt) the reason for the decline transaction and when I called billing to rectify the situation they accused me of changing credit card information without notifying them and then went on to accuse me of not paying my credit card bills. For the record, I have never carried a balance in my life!. End result, I contacted Shaw and am moving all my business to them effective immediately. We have choices, limited as they may be but we do have a choice. Thanks for letting me rant.

have a nice day
N  13th of Feb, 2008 by    +1 Votes
The problem is that if the device is browsing due to a glich, Telus has no way of knowing that you're not actually using the data. I had the same thing happen to me when I had a regular non-data device with Rogers.

You can call Telus had have the browsing disabled, that's what I have done and I don't have any worries about additional data costs!
A  18th of Feb, 2008 by    0 Votes
I changed my plan last year, I had to phone them three months in a row before finally get corrected.

My add on my plan is the Telus to Telus nation wide allow me to receive or place a call to any Telus client free of charge.
They software somehow wont recognize the Telus numbers, added all the long distance calls and I got charged. When I phone them, they treat me like I'm stupid. Happened again last months, I had to print out all 9 pages of billing and go through all the calls, cross referenced with the incoming calls from the other three Telus phone I have. It is sickening to spend hours on something what is not my fault just to make my point to prove they wrong. I had to fax the whole thing to them for review.
A  14th of Apr, 2010 by    0 Votes
I have also had a terrible experience with Telus.

I was promised several things I needed for my business by the fast talking sales person at the Telus mobility store.

Then when they could not deliver they tried to hold me to a contract to keep me from going to another company.

I decided to let it go to collections and settle the account there as I know that you can reduce the amount greatly when it gets to that stage.

So we settled and I paid them off completely at that point and even received a letter from the company.

About 6 months later the collections company started to call me again asking for more money. I forwarded them the letter that was sent to me saying the account was paid in full and they told me I needed to contact Telus.

Telus then informed me that I owed another $567.51 on top of what they had already charged me even thought he account had been closed almost a year earlier. No one can explain to me why they are billing me this amount only that it shows up on my file. even though I have my paid in full letter they insist that I am responsible for this mystery amount.

Telus mobility is the biggest scam going.

Stay away from Telus if you can.
N  11th of Oct, 2010 by    +1 Votes

Telus Mobility - OS upgrades
telus
Abbotsford
British Columbia
Canada

I have a Blkberry 8330 smart phone and Blkberry released OS 5 for the phone. Seems like Telus is not supporting this phone anymore. WHY? I think until the maker no longer supports a product Telus and who ever should be supporting it. Really makes you think about the next upgrade to a new phone as to who you go with.
N  16th of Oct, 2011 by    0 Votes

Telus Mobility - BLACKBERRY ON PAY GO
Ontario
Canada
Phone: 888 CLEARFNET

THEY GOT BLACKBERRYS AND THEY WONT ALLOW CUSTOMERS TO USE THEM ON PAY GO ISNT THIS ###ED ? ID SAY SO ANYHOW CUSTOMERS HAVE RIGHT TO DO WHAT THEY WANT IF BUYING SERVICE. ANYHOW THEY SHOULD CHANGE THE POLICIES ON THIS. BELL DONT CARE WHAT U DO OR ROGERS OR VIRGIN SO THEY SHOULD NOT EITHER.
N  5th of Jul, 2012 by    0 Votes

Telus Mobility - Activation
Telus Mobility
Alberta
Canada

I am trying to activate my prepaid telus mobility and it says if you have a PO Box # you don't need to put street # and name BUT it won't let me bypass it keeps asking for street# it's so frustrating
A  14th of Aug, 2013 by    0 Votes
I dont know where to begin with my deep despise for Telus mobility. Indeed they are the biggest scam ever. They dont know who they just messed with and the tenacity i have to pursue this as far as it may go. Beware to anyone thinking of joining Telus.
For as long as i can remember after joining Telus i have paying close to 100$ per month for a simple 35-40$ cellphone service. Given my trusting nature with the assumption that a huge company will respect their ends of a contract, i assume i was the one going over my allotted talking minutes. To my big surprise, this is what was happening..

In 2011, ( we are now august 2013) i had joined Telus for a mobile service as well as highspeed internet with the usb plug. The mobile service is the usual 3 year contract. Internet was for 1 year. A year passed and the internet contract terminated and (NOTE) thr usb stopped working
ok so far so good. But folks get this, they have, since then been charging for it. Two years later, 700$ later, this is what they argue (more than one support staff employee) "You ar
responsible for calling and cancelling the service"
Am i missing something here!?!?!? Contract ends. Service no longer functions. And im supposed to advise you to cancel?!?!?!? Not to mention an additional package that magically appeared in my bills that i would not in my right mind wouldve requested.

i wont even get into the lack of professionalism on which this was dealt with. Telus insistef this was not their mistake and manipulated every conversation to make me look like i did not do what i was supposed to do. Im infuriated by how they flat out steal money from loyal customers and couldnt care less. They have not heard the last of me. I just needed to warn others of their scamming tendancies. Please dont ever trust Telus and if you are already a customer ALWAYs check your bills. Also dont rely and trust the online invoices. They are innaccurate. If your bill appears a little fishy, trust your gut, they may be taking advantage of your good will. Inquire! Defend yourselves! Telus is simply a big scam. Thieves.
A  17th of Aug, 2014 by    +1 Votes
I had a blackberry with them it was acting up I told them the issue and it was not fixed. I had to go get another one my self. I cancelled account a few months ago cause they kept saying no $ was made according to my Bank they all were gotten. Also my cousin was on account he tried to take his line over they would not let him even though I was at mall in store with him and gave pass word so cause of this we said f it and cancelled. He was hooked up in Nov 2013 for more then a few months and they still played games with us.
A  17th of Aug, 2014 by    0 Votes
Yes I agree with you I had same issue bought stuff on ebay and they said no sorry only on month to month or contracted.

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