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Telus / Connect 75 Unlimited / deceptive advertising

Canada
5
Telus offered the Connect 75 Unlimited wireless data plan. Data bandwidth per month was clearly defined as "Unlimited". So we subscribed to this service and paid full-price for the hardware (not under contract).

Well, apparently Telus thinks that "Unlimited" means just 5GB per month. I have been informed in a telephone conversation that my service is being terminated. The Telus representative clearly admitted that the real reason was that we were using more than 5GB per month.

We paid extra each month to have what was presented as Unlimited service.

The Telus representative also admitted several other aspects (Telus's lies) to this campaign of service termination that will get Telus is deep doo-doo when this reaches court.
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TELUS Communications Logo TELUS Communications
Customer Care Service
Overall Satisfaction Rating

242 Reviews
PO Box 7575
Vancouver
British Columbia
Canada - V6B8N9
+1 866 558 2273
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