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Telus Communications / cell phone

1 Saskatoon, Saskatchewan, Canada

I have been with Telus for 7 years. as a loyal customer and paid all the bills on time or before time and yetI called and received horrible customer service today regarding my phone situation. Got an iPhone 8 plus 5 months back and had a physical incident and was asking politely the telus agent to offer some sort of reduction in device balance as it wasn't explained properly that they will be putting $960 on my contract .

The telus agent replied " its not my fault that you smashed your phone buddy "
like really "rep even said telus is not responsible for phone only network'
its a multi billion dollar company and treat " loyal customers like trash"

NOT ACCEPTABLE BEHAVIOUR

Ro
May 14, 2018

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