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Telkom SA SOCTelkom line not working. No internet

Good morning!

I logged a fault on Monday, 1 May 2017, reference number 453CNK020517. My number is [protected]. First I had no internet, and then all of a sudden I had no Telkom line. It's very frustrating. I have been phoning every day to have an update, but the same lame excuse is given - They're working on it. Really???!!! 5 days? How long does it take to work on a line. I have a contract with Mweb, and I really don't have any problems with them. But I really hope that they will find an alternative partner; Telkom is going to cost them clients!!!

I need internet for my profession, and my children are UNISA students needing internet. Above all, I am paying my Telkom account EVERY MONTH. I really expect better than this.

Please can I get some feedback asap? I'm not even sure if this email will reach the right people.

Regards
Elizabeth

El
May 05, 2017

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