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Telkom SA SOC / double billing - ai 2915230

Soweto, Johannesburg, ZA

Good day

My prepaid number [protected] was double billed as it owed an amount of R416.00
We recharged a R220.00 and R100.00 vouchers and still owe R96.00
I have called customer line 10210 from 26 Oct 2017 and followed up on 7 Nov 2017 but there is still no resolution to my query. I am still cannot make calls and that is very inconvenient as my child depends on the landline. She has to inform us when she gets home as she is alone. I am really disappointed in the service that I am getting.

Regards
Keitumetse Moshapo
[protected]

  • Updated by Masechaba, Nov 16, 2017

    My issue has been resolved. I can't believe it took me almost a month of waiting, but Glenda managed to resolve my ussue immediate. If it wasn't for someone who knows and understands what a client means for the business, I would still be waiting. Thank you Glenda for putting yourself in my shoes. Wish I knew your surname, but you know who you are... Raise that Telkom flag high up. Thanks!

Ma
Nov 16, 2017

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