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Target / buyer protection plan

1 PA, United States Review updated:

we bought a dual dvd player for our kids so that they could watch dvds in the car when we take long trips in the car. we bought the buyer protection plan from the target store so that if anything would go wrong with the item we could get it fixed or replaced. well ... something did go wrong with the item of course after the 90 days that we had to return it to the store so we contacted the buyer protection service and was told that they would send out some labels so that we could ship the item out to be fixed and if it could not be fixed they would send us a gift card to get a replacement dvd player. well that was a month ago. i called them to see where the labels were and first i was told, that oops there was a glitch in the system and they never sent them, and then another person i spoke with said that they sent them i just never got them. some one is lying!!! i contacted target at the customer service 800 number and got the runaround there as well. i was t
old that i would have to wait for the labels to be sent again and wait to see if the item could be repaired or not. i was willing to do this a month ago! now they are telling me i have to wait again???? this is not reasonable as we bought the dvd players for long trips that we take in the summer when school is out and by they time they get around to fixing the item or not summer will be over and i would not have been able to use the product which i purchased. i paid for a service and expect my concern to have been handled in a reasonable amount of time. which it has not been. i asked what can be done about this and was told nothing. i said that there was always something they could do. i asked if they would contact the mananger at the store i purchased the item at and advise him to return the item for a new one and that the store just return the item as broken and get a credit for it. i was told they could not do this. i know they can since 7 years ago i worked for
this company and it was done all the time!!! why could they not make an acception? the customer service that i recived in the last couple of days trying to get this resloved has been appalling. i have written a letter that i will send "snail" mail to the president of the company. i do not know how much good that will do, but i know that i will never buy another thing from target and i will be telling lots of people i know about this...

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  • Wh
      14th of Jul, 2010
    0 Votes

    Gregg "If you squint I look like Alec Baldwin" Steinhafel
    fax: 612-696-6325

    Denise May

    Phone numbers for his direct reports, inside...

    Bart Butzer, VP Stores: (612)-696-4968
    Christopher Perrigo, VP Target India: (612)-761-0613
    Doug Scovanner, EVP Finance & CFO: (612)-761-6610
    Janet Shalk, EVP Target Tech Services: (612)-304-5155
    Jodee Kolzak, EVP Human Resources: (612)-696-6111
    John Griffith, EVP Property Dev: (612)-761-1487
    Kathee Tesija, EVP Merchandising: (612)-696-6134
    Michael Francis, EVP Marketing: (612)-696-2822
    Mitch Stover, SVP Distribution: (612)-304-2787
    Stacia Andersen, President TSS: (612)-696-2856
    Tim Baer, EVP General Counsel: (612)-696-6648
    Tory Risch, EVP Stores: (612)-696-2476

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