I know, I used to be a night manager at the one in Riverside. You wouldnt believe all the ###s they have working at these establishments. I had tons of customers that would come in only when my car was there because they new theyd get fresh, quality food.
I used to tell my employees if you wouldnt eat it dont serve it and that was my motto, I never messed up and order or handed out sub par food my entire employment there. Funny thing is I got fired.. because they didnt like the way i did things.(This was last year) So now I drive by at night and see NO cars in the drive-thru on nights when we used to be packed. Guess they went back to serving people old nasty soggy tacos and food off the floor. What a shame.
Heres a trick though... If you frequent Taco Bell, be really super friendly to the employees, even if its busy tell them their doing a great job everytime you go in and watch your food get bigger and better everytime you go in.
And dont be rude to a Taco Bell employee unless you want food off the floor, (Ive never done it but seen it done)..
You can email me if you want, I'll tell you some stuff to watch out for.. Have a great one!