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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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M
8:17 pm EST
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Taco Bell management and drive thru

My family and I went in drive thru at Taco bell store #028272 on Mansfield Rd. in Shreveport LA. We asked about what all came in the Stacker Box cause we couldn't read the sign. The manager was taking the orders and listed the idea, then rudely said its right there in front of you. Then we explained we couldn't see that far thank you. She responded Oh your welcome sarcastically. When we pulled to window to pay, we asked for manager to let her know what happened so rudely "not knowing it was her that took the order. We told her what happened and she just said" oh ok". No apology, nothing! So upset I decided to walk inside and speak to manager. I asked inside cashier who was taking orders thru drive thru, she said the manager. Manager walked over, I explained what happened. She said it wasn't her who took order. Then she said I addressed it to yall, I explained to her no she didn't. Saying Oh OK wasn't addressing it as a manager should. She said she was busy taking another order. Told her I realize that but after taking the next order while we're sitting there at window waiting for our food she should've apologized for it as a manager would have. She just said OK with a big attitude. I told her I would make sure to report this. She told me she had customers she had to tend to and walked off. I told her that's being very unprofessional as a manager. Then she told me I was being very unprofessional. I told her I'm the customer and she's the manager who should be acting like one instead of being rude. The manager then yelled have a goodnight and don't forget to call and report it. I yelled back hope you have a better night and start treating customers better in the drive thru. She is the rudest manager with the worst personality. She didn't care one bit how she treated us in drive thru nor myself inside in front of everyone. To lie about who took order too after inside cashier told me. Also matched attitude inside, so I know the inside cashier wasn't lying.

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11:07 am EST
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Taco Bell no food

Pulled in to taco bell @ 2048 west indiantown road at 2:50am on 1-1-18 2 cars ahead of me in drive thru — waited for a cpl of minutes and finally spoke into the speaker to see if someone was going to take my order — tamika answered that they were closed — closed I asked, it's 50 minutes before your hours say you're closed — she said they are out of food — what? How can you be out of food? What do you do at 6:30 am when you open — tell people you don't have any food — I call bs — the lazy employees you have didn't feel like taking more out of the freezer/refrigerator to make it — shawn (Spl) the mgr told me to have a happy new yr — great customer service you have there — suggest you hire some people who are a bit more customer service oriented — lost a customer gary

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7:25 pm EST
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Taco Bell drive thru in little chute

My husband went through the drive through & waited 15 minutes & then just left cause was not going to wait any longer, he said only one person was working at that time & had little child in car getting little inpatientvalso! Maybe two people possibly working & one guy was in like for at least 10 minutes or so! Needless to say he will never go back now to that taco bell. Of course was getting the food for one sick child at home who's favorite restaurant is taco bell! Sadly to say he won't ever be going back! Either will I & we go there a lot! Will be losing our bussiness!

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Luke Bowers
, US
May 28, 2018 1:01 pm EDT

First of all they didn't put any sauce in the bag that we asked for. My crunchwrap wasn't closed up. This little chute location sucks. We never have a good experience. It's by far the slowest taco bell I've ever been to. It's like the employees are given uniforms and put to work, no training.

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O
4:37 pm EST

Taco Bell doors locked

I drove to the Taco Bell located at 2355 South 17th Street to get some food. I walked up to the doors at 5:18 pm and the doors were locked. I went back to the car to go through the drive thru it was one car sitting there. After a few minutes sitting there and no one taking orders I left. Employees were there however I don't know what was going on where they locked doors.

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7:04 am EST
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Taco Bell drug problem

We took our family to taco Bell Newark Ohio. We noticed a lady in the parking lot picking her face with tweezers. Made a comment of what the heck. That's nasty. We unloaded our family; We were in line and I realize the lady in a manager uniform walking in was the lady picking herself with tweezers. At closer look it was a high management. No I can't tell you names of anyone working for they don't wear name tags. But I realize this seems to be the general manager by orders being barked.
We did not eat. We left. Why because she had wet and dried blood in face. That's down right nasty. She could spread diseases. We will not be returning until this is taken care of. If this was during the day I wonder how things are in the evening

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9:55 am EST
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Taco Bell service

store #20215 ordered 2 breakfast wraps 1 with sausage 1 with steak, only one other person in front of us ordering, we get our order and they gave us 1 wrap and 1 burrito. took it back and the answer we got was oh i wrapped it wrong. went to get a glass of ice water no ice from ether ice dispenser. the guys in back were swearing with no regard for customers in the building also if you are going to sell breakfast you should have milk to sell with it

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12:43 pm EST

Taco Bell employee stuffing taco meat in his mouth then continuing to fix food

Well over many years I have sworn off Taco Bell then came back and give them another try. The Taco Bell on County Line Rd, Ridgeland MS is the worst I have ever seen. When you drive up it looks like a dump in the parking lot. I had placed my order on the app and 5 minutes before arriving notified I am inside to get my order. When I went inside the order was not ready. As I waited I watched the unbelievable nasty behavior going on at least comforted they were wearing gloves. Then one guy fixing tacos grabbed a hand full of taco meat and stuff it in his mouth and licked his fingers clean. I left and have again sworn off Taco Bell. They seem to hire the dirtiest and nastiest people at that location.

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5:22 pm EST

Taco Bell item in food caused me to choke

I went into the drive thru got two bean burritos. After a few bites I started to choke. I put my fingers in my mouth and pulled out a 5 inch piece plastic. I couldn't believe it. It was disgusting and could have killed me had I not been able to pull it out. I called the store multiple times to tell them. I was worried someone could be injured. Busy. BUSY. Called customer service and they closed as it was before 11. I called back made a complaint. I would like to forward the photos to someone or I'll post it on social media and warn anyone that goes to that location.

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9:07 pm EST

Taco Bell rude inconsiderate disrespectful management

Date: Sunday 12-17-2017 6:36 PM
Order #181898
This has been happening at the Benton, AR location. We eat at Taco Bell a couple times per week. Since it has been getting cooler outside it has continued to get colder inside also. I have ask on several visits if they could turn some heat on. Tonight it is 46 outside and the dining room is 56 according to their thermostat. I ask cashier it the heat was broken, she said no, I said please turn it up. She went to the so-called management and his comment was "its not cold back here", then he ignored her. When I returned to my table, I ate one taco and trashed the other two, they were cold as ice. I have traveled a lot and this has to rank one of the worst places I have ever tried to spend my money at. This is how Taco Bell losses customers to the growing competition, they have just lost another long time customer.

I want NOTHING from Taco Bell, I feel it is only right that they know what happens to their disappearing customer base.

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12:46 am EST

Taco Bell order is always wrong

This taco bell is one of the worst taco bell's I have ever been to (Besides one in memphis). I am not exaggerating when I say that the employees could not get an order right if their life depended on it... Even when it's right there on the screen! What part of "without tomatoes and red sauce" can't they comprehend? I can see screwing up my order every now and then, but this is 8 or 9 times out of 10... I kid you not. And what part of "without red sauce" also means without sour cream? Burrito supremes come with sour cream, and it's only logical that I still want it if I do not tell you to leave it off! I just don't understand the incompetence.

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JKWilliams
JKWilliams
, US
Dec 17, 2017 10:28 pm EST

Big deal. Maxine Waters thinks Taco Bell is a phone company in Mexico.

BTW, CyndyLou when do you tear into Burger King? Seems like you got cut off after Taco Bell.

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T
8:06 pm EST

Taco Bell food missing from my order on 2 different occasions

I really do not want to complain and get anyone in trouble but I have been to the taco bell in southport nc 2 times in the last few weeks and they have messed up my order by leaving things out of it, they should hire more people who know what they are doing I am really tired of getting home and seeing that my order is messed up ...and they should have better customer service times are hard I do not like to pay for food I did not recipe and calling them really did not help.I really love taco bell for my family it is good affordable food but I am getting tired of my local one always messing things up it may be time for me and my kids to try someplace else just wanted to let you know what happend one to many time. Sincerely Lisa schlaefer 1896 salisbury rd southport nc 28461.

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1:25 pm EST

Taco Bell food

I went to Taco Bell today, 12/16/2017 to get some lunch. Went through the drive thru, the cashier got my order wrong on the screen and I tried to correct her. Pulled up to the window and asked her if she corrected it. With a rude attitude she said "yeah I got it". I got home with my food and it was still wrong. It looked like had just thrown it all together without any care. I ordered a taco and it was soggy and cold. My entire order was cold, like it had been sitting out for the last couple hours. I was to tired and did not want to waste my gas going to Taco Bell for them to fix a mistake they made. Store Number: 029144 Order Number: 343660 Cashier Name: Daira B

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4:04 pm EST
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Taco Bell carelessness

Date of incident: 12/15/2017, order #161439 & 161448

We ordered for craving deals, specifically mentioned to replace the beef with beans as we are Hindu and respect cows and do not eat beef. Still our order came with beef and we are feeling offended and you've hurt our religious sentiments. We want this settled.

The cashier mentioned to replace beef with beans but the personnel who prepared food didn't pay any attention to it.

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1:57 pm EST

Taco Bell haley sims

Hey I been coming eat at taco bell for like 2 months straight now and everytime I come in it has a black girl with dreads in her hair in there also so as i'm sitting there eating she always hurry up and pass her food and a freeze. and If she not giving me nothing for free nobody could have nothing free. I been calling about this for like a little over a month but nobody answer taco bell phone everytime ii call.

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1:48 pm EST
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Taco Bell a cashier worker names joshua b.

During my visit to my nearest Taco Bell there was a cashier worker named Joshua B. I have encountered him twice now and each time he talked in a annoying and quite uncomfortable voice to all the costumers he encountered. The voice is a mid evil type voice. And while he was goofing off with that voice he got our order wrong both times we visited and I will not be coming to this Taco Bell until something is done to prevent this from happening.

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5:48 am EST

Taco Bell two sisters working with each other

You got two sisters working under each other and one is a GM that needs to be fixed right away or there going to be a big problem that is against the taco bell rules my friend currently works for you and had to switch stores because her GM dated her daughter years ago so not right so there needs to be something done I believe so or there is going to be bigger problems

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3:53 pm EST

Taco Bell employee

I went to Charlestown Indiana tacobell yesterday and there was a young lady at front counter talking about another person using profanity talking about drugs and appearing to be under the influence of something herself I didn't appreciate the conduct in which she carried herself it really is unperfesdional. I asked another worker what her name was and it appears to be stormie but I'm not sure if that's really her names or not her last name is kerns

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Sulphur7
, US
Dec 13, 2017 5:12 pm EST

Was this a customer or an employee? Either way, you should not publicly accuse someone like that on a public forum. If an employee, you should speak to a manager, if it really bothers you. If it was a customer, then nothing you can really do except go on about your business.

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A
9:56 pm EST

Taco Bell my whole damn meal

First of all I bought the big box with the chalupa 5 layer burrito taco and twists shown on screen I ended up with chalupa that was stale and no taco or twists the 5 layer burrito was beans beans and more damn beans..we ordered extra meat what did we get half a scoop of meat period it didn't even cover his nacho Bell Grande and the taco that came with it didn't come with it.. Oh we asked for mild and fire we got hot and Diablo.. What a great resturant never will I ever ear there again $15 spent and wasted

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pobarjenkins
Minneapolis, US
Dec 12, 2017 1:20 am EST
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Did you try bringing the food along with your receipt back to the location of purchase for a refund or replacement?

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7:50 pm EST

Taco Bell incomplete order

My order number is 347339,
Date of order:-12/11/2017
Time:-7:08:37pm
Location:- 3950 walden road beaumont
Which was drive thru order was incomplete as I had Combo 6 of chalupa, where crunchy taco was missing as combo has 2 chalupa and 1crunchy taco.But crunchy taco was not when i checked my order at home. This not first time previously also they had same mistake.

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pobarjenkins
Minneapolis, US
Dec 12, 2017 1:11 am EST
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Did you contact the location to let them know about the missing food? If you choose to go back in the future, you may want to check your order to make sure it's complete prior to departing. I personally try and do this whenever I get fast food.

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A
1:34 pm EST

Taco Bell the food I was given as my order

The picture talks for it's self like for the price where is my money worth or value of food quality. There is no meat hardly no beans no nothing very poorly made. My address is 2008 Chester Avenue Augusta Georgia 30906 in which I go to Taco Bell everyday. But until the store quality of the food is better at the one on the Peach Orchard Road than what they are putting out now I will not be attending there and posting the pictures I have of my food quality on my Facebook to share with all of my friends and family thank you

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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