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Taco Bell / customer service at drive through window

1 United States

I am at the taco bell at Midway and 635 trying to buy a $5 box. I had the lady checking me out (Sabrina) and the manager (Danielle) refuse to take one of my dollars because the very tip of the corner was missing... upon looking this up online as long as more than 51% of the bill is present it is legal tender and establishments have To accept it. Upon reading them the excerpt from the time magazine article they still refused to accept it. Luckily I was able to find another dollar in change and gave it to the manager and asked for my food. It was then that the other employee, Sabrina, told me it was short a dollar. Which certainly it was not and I'm insulted by her implication that I would honestly be trying to short them a dollar and I again explained that I had given her the correct amount the first time and we had given the manager another dollar in quarters finally after going back and forth a few times she ended up asking for the ripped dollar bill back because it wasn't enough money which I find absolutely absurd because the first time around she said that I absolutely could not take the ripped dollar bill but now all of a sudden it was okay for them to accept it because it was apparently short a dollar. I work at Michaels and am very familiar with customer service practices and I find the whole situation completely appalling and was very much offended and will certainly never be going to that Taco Bell again probably won't be going to talk about again for a while after this as I am very outraged I urge you to please speak to these employee or change whatever policies are apparently in place as they claim that the policy to not take ripped dollar bills is coming from higher up

Br
Jan 14, 2019

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