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Taco Bell review: rude service 452

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12:00 am EDT
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My experience at the taco Bell on 92ndst between cactus and shea was the worst I have ever had. When I walked in there the lady at the register was rude. She made no contact to say hi how can I help you, she just kinda stood there. I went ahead with my order and advised that I do not want any cheese on the chalupe that i ordered because my friend is allergic to cheese. I told her several times I didn't want cheese on there. I paid for it and she grap the cash from my hands as I was telling her I had change to give to her but she didn't wait and then when I did get the change, she grap that to and she had to count it out what the correct amount was because she hadn't typed it in which took her awhile to do. She didn't give me a # so I would know what # my food was and I never recieved a reciept. So i figured it would come in the bag. When I finally received my order to go, I checked to make sure everything was there and it was but when I got back to work, there was no reciept in the bag, and when my friend opened her chalupe there was cheese in it and because I was on my lunch hour there was no time for me to go back to work so she was not able to eat it, she just threw it away. The other tacos that were ordered were correct with the stuff on them however they did not tast right...there were a little to soggy on the bottom.

Thank you for your time,
Amanda

I don't usually complain because I am in customer service for a prescription benefit service so I know how it feels to be yelled at, but this was just very poor service and I think that needs to be correct. I have in he past done the over the phone survey and I always rate it good but this was just horrible.

452 comments
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elyseayers
, US
Feb 04, 2024 4:51 pm EST

was in recently and i witnessed an employee pocket some money tried the formal complaints but wouldnt allow me to submit it was a big red head guy name was shaun i think my order was fine just dont know who to contact it wouldnt allow me to select a state for the complaint

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lccandy64
Mesilla, US
Dec 18, 2023 11:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

order # 46083d 12/11/2023 9:00pm (Prisila p ...cashier)

1558 El Paseo Rd.

Las Cruces, NM 88001

I only received 1 bean burrito of 2 paid for...order# 446

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Marian Naomie Saunders
, US
Dec 16, 2023 3:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My husband and I order 2 chalupa craving box. The tomatoes were hard and green, my taco had a long dark hair in it, Nasty! y meal was not edible. They were busy did not mind the wait but did expect better food s from Taco Bell!

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JuanTon85
, US
Nov 05, 2023 1:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Every Mexican pizza and now recently the hard shell tacos have this stale rancid taste to them.

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Richard McKeever
, US
Sep 23, 2023 11:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Web site is totally Screwed up. Does not work, even the complaint at corp is screwed up. Wonder why their sales on line are down.

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Robert McCafrey
Amsterdam, NY, US
Sep 09, 2023 5:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

on 8/29/2033 I was charged for 5 Chzy Gordita Crunch and only got 4. My order # is 307783.

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taco sucks
Holland, US
Sep 03, 2023 4:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

8/23/2023 12:30 pm

I go to Taco Bell and find the drive thru open but the dine in locked.

As I prefer to go inside, I park the vehicle and go to the door. Door is locked so I go back to vehicle.

Would it be too much to ask to post a sign on the door saying dine in is closed?

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Etennant
Morgantown Wv, US
Aug 12, 2023 7:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered the #3Burrito supreme meal with a soft taco ask for mild sauce when I got my food it was cold my taco shell was wet like it had been dipped in water food was not fit to eat also never received the sauce or napkins

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Penny T Lincoln
, US
Jul 20, 2023 5:53 pm EDT
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At the inside counter of Taco Bell the Teenager behind the counter was a [censored]! Obvious I was wasting his time! Paid for 4 Taco supremes and a side of refried beans. Got regular Tacos and black beans.

Very gross! Paid just under $11.00

Waterloo NY 13165… I went through 4 hours of dialysis, intense cravings only to have to throw away.

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Penny T Lincoln
, US
Jul 20, 2023 5:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

At the inside counter the Teenager behind the counter was a [censored]! Obvious I was wasting his time! Paid for 4 Taco supremes and a side of refried beans. Got regular Tacos and black beans. Not happy! Offered a $5.00 credit and NOT OKAY, I paid just under $11.00

Waterloo NY 13165

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Francis Lemieux
Midland, US
May 14, 2023 8:25 pm EDT

I got a $25.00 eGift card and down load on your app. Everything went fine when ordering util I wanted to check out. I called 1800tacobell several times and held for over an hour with no one answering. I then called Taco Bell headquarters and got the exact reponse.

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Javier E
, US
May 06, 2023 8:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My gift card says auth gc only but yet it shows 10.00 on my account .

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Jasonharrell
Tulsa, US
Apr 27, 2023 7:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Worker made a sexual to my daughter who was in back seat. After we counted the money 3 times he still insisted we owed one dollar. A women worker was yelling and cursing loudly behind the counter. My mom didn't feel safe and locked her doors because of the man acting weird at the drive thru window. I have my receipt. Store # 003233 date 4/15/2023

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rhea simms
Elkridge, US
Feb 15, 2023 5:38 am EST

This item does not state till supplies last. Should be available during Super Bowl. I am so Dissapointed. This Tatic has gotta stop if you wanna continue to keep customers, im done! time 1-3 pm,on feb.09-2023

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TCarrion
Dunnigan, US
Jan 25, 2023 3:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Your pathetic employees decided to talk to each other while taking my money. Then said bye without giving me my food. Then they noticed and finally remembered that they didn’t hand me my food. After I got it the soft tacos were just thrown in my bag in wrapped! Also forgot my cheese for my chips and cheese! Poorly managed establishment!

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Kimesha Conyers
, US
Jan 04, 2023 9:20 pm EST

I purchased this and something n in is bad , I believe it’s the bread , »… it has a stale plastic taste and I’m scared I will get sick ! I want to try a fresh one and this really left a bad taste in my mouth

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Riccc
Appleton, US
Dec 17, 2022 5:31 am EST

Hard shell tortillas and chips smell and taste horrible like plastic or they are rancid.

Order food more frequently instead of letting them sit on the shelves and going rancid. This has happened many times.

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Kevin Justin Thompson
Lodi, US
Nov 19, 2022 9:57 am EST

I ordered a Mexican pizza and 3/4 pieces only had sauce. Only 1/4 pieces had the toppings on it. What is that about?

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Rudyd4twenty
Abilene, US
Nov 01, 2022 3:57 am EDT

Taco Bell and the corporate B&G foods does not believe in giving 2nd chances.

I feel everyone deserves a 2nd chance in life.

But B&G does not.

I dont recommend working for companies that dont give 2nd chances.

But many other big companies does.

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Audrey Peterson
Jackson ms, US
Oct 15, 2022 1:51 pm EDT

I signed up for the 30 day free taco deal. Paid my $ but so far been to your store 3 times they would not give me a taco I ordered?

Why?

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Beyond Blessed
, US
Oct 13, 2022 8:15 am EDT

Oct. 3 , 2022 5:10 pm rude attitude for no reasoning when I went inside and went through drive thru manager on that shift and window guy both cussed me out said they dont care what I do.

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Kimberly Avila
, US
Oct 11, 2022 12:49 pm EDT

I redeemed my reward for a free beefy 5 layer burrito and it charged me for my 5 layer beefy burrito I would like a refund please. The only reason I ordered it was because it was supposedly free...

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gigi emrick
, US
Oct 10, 2022 10:20 pm EDT

Saturday oct 1 2022 , or was suppose to be , 3 taco supreams, got 3 tacos with just meat and lettuse on all 3 , 1 crunchwrap supream no lettuce, had more lettuce on it than anything, 2 lg pepsi 1 no ice, both with ice . This is the second time in less than a week my order was incorrect, from troy ohio taco bell on west main street, 11;48

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Beyond Blessed
, US
Oct 07, 2022 1:58 am EDT

10/3/22 5:20 pm rude customer service cussing also previous complaint of me was with a wrong image that was meant for another company corporate complaint that's why I'm doing this complaint again sorry also didn't even give me my receipt need action.

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Sorry I8there
SPRINGFIELD, US
Sep 12, 2022 1:12 am EDT

Garbage...For one, where is the steak? A ton of American cheese and chips in the burrito for added carb disgust. I am very sorry I ate there...may be my last.

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Pat Goss
Mckinney tx, US
Aug 16, 2022 12:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am at the University Drive location in Mckinney.. and for the 3 rd time in a week they are not open at 8:00. It is now 8:08. Last time they opened at 8:11. Horrible customer service.

Please change the hours you claim to be open.. or actually open when you have posted your hours. Very frustrating.

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E I
, US
May 16, 2020 8:33 pm EDT

Taco Bell should be ashamed to pretend like they don't recognize the job loss crisis we're in. One second their site shows a price $5 dollars less than when you add it to your shopping cart. Have been a loyal customer for a long time but this is some serious nonsense

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Beth Johnson50323
, US
Apr 18, 2020 11:05 am EDT

Corporate never got back to me about my customer survey or asking why it was against Taco Bell policy as a customer for me to ask for them to separate the nacho chips from the toppings.

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mybikeisred
, US
Feb 11, 2020 1:30 am EST

Put the double decker back on the menu for [censored]'s sake. You've already got all the ingredients at any given time in every store.
And it would be awesome if you brought back volcano burritos. That was the best menu item ever.

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James Cahill
, US
Feb 05, 2020 8:08 pm EST

Within 2-3 weeks Naco Supreme from drive though shrunk to almost half size at same price. I don't want remedy just advising. This is how companies begin losing customers.

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Juan Fores
, US
Feb 01, 2020 5:23 pm EST

Soggy food

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Susana Elzey
, US
Feb 02, 2020 3:34 am EST

When I order a crunch wrap I expect ut to be crunchy and not soggy I'm not sure how they prepare it but I can't stand when I eat that and it's all soggy inside

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Tj_aka_52
, US
Jan 14, 2020 12:57 am EST
Verified customer This comment was posted by a verified customer. Learn more

This Taco Bell closes at 12:00am.They put their food up before 11:00.the person that takes orders is rude. and the night crew is lazy.

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Boomer 123
, US
Jan 11, 2020 6:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have noticed that female employees are sent out at night to empty trash behind buildings. This is a safety issue. If an employee gets abducted or assaulted Taco Bell will be liable. You need to make it a policy that two people go out together to throw trash out especially at night. Just saying.

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Danielle41177
, US
Nov 24, 2019 4:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

Order #906273
I did my first online order via the drive thru and I did not receive 1 of my items - Chicken Burrito that I paid for. I wouldn't care if it was a dollar item, but this is one of the more expensive items that I ordered.

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Samantha Scanlon
, US
Nov 18, 2019 9:02 am EST

There was hair cooked into my tortilla. I had already eaten a taco so I'm sure there was hair in that as well. None of the workers had hair nets on. It was disgusting and completely disappointing. I'm also bleach blonde so this definitely was not my hair.

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DonG32
, US
Nov 17, 2019 4:23 pm EST

They put 9 chips in a Nacho chip and cheese. Literally the bag is over half empty. This is not the first or second time this has happened and that is why I am now complaining.

Order [protected]/8/19 at 11:38:32 am)

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RockinRob
, US
Nov 13, 2019 6:38 am EST

Food was cold and wasn't right. Didn't get sauce, but while we waited in line for 15 min the car in front pulled up and the young lady just handed them a bag of food and they drove out not paying. I noticed when they had to stop and let cars go by it was cars with young kids in it. This is the taco bell next to Wal-Mart.

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Masia Limexant
, US
Nov 09, 2019 8:18 pm EST

I want to make a complaint about my experience at Taco Bell today If anybody get this message you can please contact me on this number [protected] I went in today to place my order and they gave me the wrong order twice After a hard day at work today I was so angry I put the food in the trash This is my worst experience ever

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Corey282
, US
Nov 03, 2019 12:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

How about you open your store at 6 am so people who work at 6 can get breakfast, we don't all work bankers hours like you do! A lot of people in this areas start work at 5 and 6am and don't want McDonalds, I would rather have Taco Bell breakfast. Thank you in advance for your attention to the matter.