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Taco Bell / rude service

1-5 United States Review updated:

My experience at the taco Bell on 92ndst between cactus and shea was the worst I have ever had. When I walked in there the lady at the register was rude. She made no contact to say hi how can I help you, she just kinda stood there. I went ahead with my order and advised that I do not want any cheese on the chalupe that i ordered because my friend is allergic to cheese. I told her several times I didn't want cheese on there. I paid for it and she grap the cash from my hands as I was telling her I had change to give to her but she didn't wait and then when I did get the change, she grap that to and she had to count it out what the correct amount was because she hadn't typed it in which took her awhile to do. She didn't give me a # so I would know what # my food was and I never recieved a reciept. So i figured it would come in the bag. When I finally received my order to go, I checked to make sure everything was there and it was but when I got back to work, there was no reciept in the bag, and when my friend opened her chalupe there was cheese in it and because I was on my lunch hour there was no time for me to go back to work so she was not able to eat it, she just threw it away. The other tacos that were ordered were correct with the stuff on them however they did not tast right...there were a little to soggy on the bottom.

Thank you for your time,

I don't usually complain because I am in customer service for a prescription benefit service so I know how it feels to be yelled at, but this was just very poor service and I think that needs to be correct. I have in he past done the over the phone survey and I always rate it good but this was just horrible.

  • Teresa Momon's Response, Dec 10, 2017

    Every time we go to taco Bell the food is sloppy and not very good...

  • Harmony Snowbarger's Response, Jun 13, 2018

    Why would you come out with something remarkable and then just withdrawal them from everyone! We can't get them anywhere else. You guys have been evil. Give us nacho fries back. This has been pure evil. They couldnt be that hard to keep in stock. Its two ingredients!!!

  • dAVE333D's Response, Aug 02, 2018

    Ya tried to just get a drink they heard it planned on not doing the work, left it til you asked, and then acting like oh we just saw it.[censored] i heard you discuss not doing my order its not a big store i orderd it while waiting in store. These asses care not for service and should be fired from manager on down and start over. It is sick this is every single time you try to order they even had one person who honestly did not belong in any job almost fighting with customers. Hiring friends and [censored]ing around with customers no way to tell taco bell about this

  • Joseph Wehby's Response, Aug 12, 2018

    What if someone is allergic? You going to have kids getting it wrong every single time?

  • Jimmy Perez's Response, Sep 01, 2018

    966 SW 8th St, Miami, FL 33130
    Bad experience @ this taco bell in Miami
    My first and last time coming to this taco bell am here at 9:00p.m and it was closed...
    Management is so poor here. They don't even let you use the bathroom in certain time. I love taco bell and their prices. But this is ridiculous

    Please do better

  • Ted1954's Response, Sep 22, 2018

    NERVER again will I ever support your business.

  • Xpnnso's Response, Oct 04, 2018

    Workers are not dressed to work

  • Beverlykidd's Response, Oct 05, 2018

    I haven't received anything from the survey

Sort by: UpDate | Rating


  • Ke
      21st of Sep, 2006
    -1 Votes

    I signed up for cellphone service from T-mobile at the local Costco in Naples, Florida on October 19th, 2005. When I signed up, I was specifically told I had 2 weeks grace period, in which, if there any problems, I could return the phone and cancel the service without charge. I returned the phone, due to weak signal, to the same store on November 2nd, bringing the return receipt to the Tmobile kiosk to confirm the cancellation. Some time later, I unexpectedly received a large bill. I called to protest, only to be told I didn't cancel the service. I insisted I did, and was told to return to the same kiosk and speak to them. I went to the kiosk and was told to call customer service. After this run-around, I called customer service FROM the kiosk. I was told the bill would be adjusted, and considered it resolved. It had not. I received another bill, adjusted, but a $69 balance remained. I called to complain, speaking to Luke C (#53498). He told me that if I faxed him the receipts and contract, he would resolve the problem. He did not. Another bill. In February I called again, speaking to Jeremy, faxed the reciepts again. No luck. Another bill, another call, in March,to Amy (#7139238), who told me a supervisor would call me back. None did. I called again, speaking to a supervisor named Vicky, who told me there was nothing to be done, as it was placed with a collection agency. I nonetheless wrote a letter to customer relations in April, including all the receipts, but heard no response.

    The amount isn't large, but I DIDNT USE THE PHONE, which no one disputes. I hate the way I've been treated by this company- from the start they have been rude and uncooperative. I don't want them to treat customers this way.

  • Va
      12th of Feb, 2007
    0 Votes

    After being with T-mobile for about 3 years, I cannot say have been pleased with there service in Michigan but the plans the best rates, Reception service had improved in the last year so I was getting to be pleased with what I was getting from them.

    My worst experience however, I made my last experience with T mobile. I purchased a phone upgrade thru there customer service and they sent me a very clearly refurbished Motorola Razr, It was not new! I called customer service and they said they would send me out a "NEW" Razr in a sealed box. The next phone arrived and the front, and the back and the bottom of the phone were different shades of different grey color. I called and got the rudest representative I have ever spoke with, he asked if I have some sick phobia about using a refurbished phone. He then asked if I would like to cancel my contract. I said no, I wanted a new phone and was told I would receive a new phone, it is what I am paying for and expecting. He said I could not be satisfied, and again can he assist me in canceling your contract with us. He was so rude thru the whole conversation I do not have time to explain it all here however, I called the next day and canceled at the price of $200 dollars and my last months usage $139. What a huge bill that month. But I refuse to pay people to treat me like this representative did. JD powers rates T-Mobile the best, I don't see how, I stuck with them till they got better reception service in Michigan and then ended up canceling over a horrible rep.

  • Ro
      24th of Apr, 2007
    -2 Votes

    I too have a complaint... I was eating at a Taco Bell in Magnolia, Ar last night when a gang of girls came in (carrying babies on their hips) yelling for the"[censored]ing b*^ch to come outside. The person they were yelling for was a worker. The manager did absolutely nothing and the worker engaged in verbal vollies with the other girls and they were all threatening to "stick" each other. Several cars pulled up and before it was over there were about 15 or 20 young , uneducated, and verbally obscene people all over that Taco Bell. Once again, there was NO manager doing anything to stop the chaos. It was someone who had stopped to eat, that finally called the police. (They did NOT eat there after that) We will NEVER eat there again.

    PS. This is the same Taco Bell that is well-known in this area for having a "free" line that black people can go in and get food handed to them and never pay for. I have watched this happen many times.

    Police records can be checked to verify all of this... It happened around 7:30 on Monday April 23, 2007. Taco Bell is fast becoming a very dangerous place to eat.

  • We
      22nd of Jun, 2007
    0 Votes

    The meat made me sick it was not cooked good enough.

  • Ch
      2nd of Jul, 2007
    0 Votes
    Taco Bell Double Inc - Poor customer service!
    United States

    My mother and i went to a taco bell in our hometown of Abilene, texas on june 29, 2007. We went thru their drive thru and we sat at the ordering monitor for approximately 10 mins. Never we're we greeted or asked to wait just a moment or anything. We were never spoken to. Then i drove to the window and was still ignored even though the window was opened.

  • Ti
      11th of Sep, 2007
    0 Votes

    The online contest would not work at all!

  • Jo
      28th of Oct, 2007
    0 Votes

    The T-Mobile customer call center has delivered poor customer service. They get personal over the telephone and insist on arguing with customers. For example, I purchased a brittle and poorly constructed plastic Nokia cell phone. The cell phone kept on falling apart and cracking on the ends. The salesperson who sold it to me set the auto lock on the phone. Since then the phone has turned on and off, and whenever carrying it, there's a string of numbers on its screen. They billed for over 500 minutes of calls that the phone must have completed itself. T-mobile claims that it is their policy to hold the defective item responsible for paying the full bill without any adjustment and add on an additional $200 dollars for early termination. They have not offered anything other than arguing over the telephone about their policy. They were insensitive with their emails, it almost seemed as though they just added my name to the text. I was not a bit surprised and have been a customer for over five years. I do not appreciate their lack of integrity at all.

  • Wi
      5th of Nov, 2007
    -1 Votes

    Dealing with T-Mobile at all levels is problematic. I highly recommend going through small claims court... works! Also, you can file a complaint with the FCC at They are required to respond. If you do these both, they will settle with you, more than likely --out of court.

    Good Look

  • An
      16th of Nov, 2007
    -2 Votes

    The taco bell on 9400 S 700 E. The manager Bryan has been ripping people OFF AT TACO HELL So he needs to be fired or I will complain to the president.

    The place is so dirty and nasty and very smelly place to be in.
    I think the white people should not be able to work because, they dont know how to take care of the place.

    The Mexicans should take over because they are very cool and very respectful to others.

    I say you fire all the white ### holes.

  • Li
      18th of Nov, 2007
    0 Votes

    My complaint about Taco Bell is that there manners regarding customers are not very good.

    There are no "please" or "thank you's".

    They should be telling you thank you when they take your money and should say "please" when asking for your money.

    Its almost like its demanded or expected and not good customer service manners as far as I'm concerned.

    I love their food, but their etiquette needs to change.

  • Gu
      1st of Dec, 2007
    0 Votes

    I went to the store with my kid to pick up the dinner. we were standing in the line. after giving my order I was charged extra on my credit card.when I asked the girl she called the manager to give me the refund. Manager came and asked me my card and gave me my refund.but she did not said hello or nothing. the cashier ring me again and again I was chared extra on my bill. so I asked the cashier to why I am charged $3.59 when the burrito was only 2;49 she called the manager again
    and she came and asked me for my card and cancelled my whole order for the day and took my food away from me.
    I was shocked at her rudeness I have 10 yr old son with me who was hungry and we had to leave the store with NO FOOD. as the manager refuse to ring me again. I never had this kind of service where just cause you ask why your are overchanged and the manager takes AWAY YOUR FOOD WITHOUT ASKING ANYTHING FROM YOU.
    Its a shame to have people out there like that who are store Managers.
    I hope someone not only reads this but do something about it too.

  • Jo
      17th of Jan, 2008
    0 Votes

    I started going to the Taco Bell in West Chicago, IL about two years ago. In fact,I used to frequent Taco Bell two to three times per week and after tonight's visit I have decided to NEVER GO BACK! (I have received countless wrong orders and experienced many lazy employees at this location). After numerous past experiences of excessive waiting times and noticing the obvious attempt to solely tend to the drive thru, I learned very quickly to only order via the drive thru.

    I ordered at the drive thru intercom, in which the order taker displayed the correct order on the ordering screen. When I approached the window I noticed a bag already sitting on the ledge of the open pickup window. This immediately alarmed me because it was 14 degrees outside and my order was exposed to the cold. As I unfortunately expected, the employee at the window handed me the infamous bag and mumbled the total to me. I paid for my food and pulled ahead to check my order. I opened the bag only to find my food crammed in a bag that was way too small. The first item I picked up was supposed to be a spicy chicken burrito. Instead was some other burrito made with a stale tortilla. This tortilla was so stale that it cracked apart in my hand. Next, was supposed to be a simple bean burrito. I got some kind of bean & rice burrito with a lot of cheese sauce. (Not to mention they were both ice cold). I parked my vehicle and went inside the store to get the order corrected. When I went inside, I had to wait behind another customer in line who had also received the wrong food and was getting his order corrected. While I was waiting, an employee approached me stating, "How can I help you?" I explained the situation and requested a new order. The employee replied, "I don't work the drive thru." I explained that I was not currently in the drive thru but standing in the lobby. For the second time, I requested a new order. The employee walked away and began chatting with another employee who was sitting at one of the lobby tables on a break. It was obvious that this employee was not going to help me. I was being ignored. Centering my attention on the eight employees tending to the drive thru and with a loud voice I requested the store manager. My request attracted the attention of every employee in the store and I was immediately addressed by a woman claiming to be the manager. The woman insisted that she was informed of my incorrect order, but she was busy. By this time I was frustrated and I just wanted my money back. I requested my refund and explained that I was not given a receipt with my original order. After some persuasion the manager opened the cash register and gave me my money back. The entire incident wasted about 25 minutes of my time. There was no smile with the service, not to mention an apology. I will tell everyone I know about the poor service at this location and tonight was my last time ever spending money at Taco Bell.

  • Wa
      25th of Jan, 2008
    0 Votes
    Taco Bell - Unsanitary!
    Taco Bell
    University Parkway-Store 5241
    North Carolina
    United States

    Did not have enough help. Employees were nice to public. However, both employees taking money (window and front) would also help prepare the food. None of the employees were washing hands or wearing gloves.

  • Ch
      19th of Feb, 2008
    -1 Votes

    I've never actually had a problem with taco bell until recently! I actually found spit & plastic in my food after I took a bite (gross) I know! I took a bite out of a gordita or taco & actually found spit & plastic part! This was through the drive thru @ about 11:00 PM! I was never rude or anything just politley changed one item from the list & said thanks after they recieved my order! When I called POLIETLY TO EXPLAIN TO MNGR she was very rude didn't apologize until I asked for an apology & just offered a soft taco yuck like I want another one! I called some franshise number like that will do anything! I worked in food service for yrs & never would I spit in someones food or put plastic in it! I'm so mad but what can I do but complain! What has america come to I ask?

  • Je
      21st of Feb, 2008
    -3 Votes

    I think it may be time to start organizing a class-action lawsuit against Taco Bell for criminal negligence and misrepresentation. We need to shut corporations like YUM down. They show no oversight over their franchisees and they are making KFC, Taco Bell, and Pizza Hut look like great restaurants when in fact they are usually barely capable of making the most basic foods available. I think it is an oversight problem... the corporate level doesn't properly watch the franchisees. The franchise managers don't oversee their employees, and their employees are minimum-wage [censored]s who couldn't care less about the corporate reputation. The whole thing is a carousel of incompetence and needs to be stopped.

    Is there a lawyer out there who is reading this that can comment on the feasibility of a class-action suit on the basis that YUM brands are a hazard to the health and safety of the general public, not to mention that they misrepresent their product with ridiculously exaggerated advertisements showing much better products than are actually delivered?

    Thanks in advance.


  • Sh
      7th of Mar, 2008
    0 Votes
    Taco Bell - Food poisoning!
    Taco Bell
    2131 perth
    United States

    My family and i ate at taco bell restaurant last sat and we all got sick and were diagnosed with rota virus which comes from fecal matter on hands. Gross!

  • Ke
      12th of Mar, 2008
    -1 Votes
    Taco Bell - Poor service!
    Taco Bell
    Valley Village
    United States
    Phone: (818) 766-0384

    I wanted a couple burritos with beans, rice and some chicken, that's all. The drive thru person said they didn't have that and if I wanted that I'd be charged for the Chicken Burrito Supreme (at almost $3 a piece) and then they'd leave out all the other stuff - even though I'd be paying for all the other stuff.

    I then said, no thanks and requested two bean burritos with rice instead of cheese. I get all the way home and find two "cheesy" rice and bean burritos with all this nasty fake cheese sauce (not even real cheese). I went all the way back and the girl at the front window acted like I was the one with a problem and begrudgingly replaced my burritos. After getting all the way home again I discovered they once again put cheese on the burritos. Both her, and the male working the drive through window didn't seem exactly alert. The girl at the front window was irritable and fidgety... perhaps she's withdrawing or something.

    Whatever the case, avoid the Taco Bell on Magnolia / Colfax in Valley Village... this was the 3rd time they've screwed up my order... I finally had to vent this somewhere so hopefully other people wont encounter the same thing.

    Do yourself a favor and drive to a further Taco Bell if you have to.

  • Bi
      14th of Mar, 2008
    0 Votes

    You should wash your hands after you wipe your ### you dumb ###.

  • Bi
      14th of Mar, 2008
    +2 Votes

    They don't need to wash their hands because the know that only Stupid LOSERS eat at taco bell

  • Bi
      17th of Mar, 2008
    +2 Votes

    Do youself a favor. Don't be so lazy. Cook some real food at home. I wouldn't feed taco bell to my dog.

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