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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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8:54 pm EDT
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Taco Bell worst customer service ever

On Wednesday October 25th 2017 at 9:15 p.m. I went to the drive-thru window at Taco Bell Macon Road Columbus Georgia and was spoken to by the drive-thru window Teller in a unbelievably condescending Manner and tone which I have never experienced before in my entire life of 54 years She was obviously full of hatred towards me or her job or both to the point of so belligerent uncaring of my needs or wants and I was totally disgusted and completely lost my appetite unable to eat my dinner furthermore I did not get a receipt nor did she ask if my order was complete or correct on the screen added to the order from the time I left the screen to drive around after she told me to drive around .She added something I didn't order and was totally unconsoling about her mess up and basically tried to Bully me into paying for something I didn't order.

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8:01 pm EDT

Taco Bell bad food

We ordered good for the family and the good was hideous. This is the first time I have had a complaint at this store. The store # 033766. Order# 346094. Date 10/25/17. We got a lot of food so I am not going to list everything. Instead I will let you know the bad. Tostada (old style) literally had half the toppings. There was about an inch around 95% of the shell that was only shell . I was gonna let that go till I opened my taco and it was half full I took a picture of it. Then my bean burrito was supposed to have no onion and it seemed to have extra onion and no cheese. Thank you

Bryan Warren
[protected]

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Bellsouth
, US
Nov 12, 2017 2:30 pm EST

Filed under educational. Chalk it up as a learning experience concerning [censor] fast food tacos.

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6:36 pm EDT

Taco Bell rude employee

Today 10/25/2017 @ about 5pm I decided to take my son out for dinner, considering to dine in. It was a long day and I wanted to enjoy some time with my son who I hardy get time with. As I walked into the taco bell in sanford on 17-92 the employee by the name of Kayla M was very rude taking my order. She stood their rushing me and making me feel very unwelcomed. I'm a customer service associate in my job and I know what good customer service is. I can say that my experience today was not good. I will not be returning to this location anytime soon. I'm not one to complain but today I felt very disrespected and decided to leave the restaurant and go elsewhere. I would not want anyone else to experience what I did today hence why I decided to report. Thank you for your time.

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7:30 pm EDT

Taco Bell I did not receive what I ordered and paid for.

Hi,

I ordered 6 taco Supremes and received 6 regular tacos. I called the store several times, but no one answered the phone and I left a message. Store is: 335 N SECOND STREET, SO CAJON, CA 92021, [protected]. Order # 375901 Time: 4:41:59pm. Drive Thru. Cost was $11.34 plus tax.

My name is [removed], cell #[removed]. Email, [protected]@gmail.com.

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8:50 am EDT
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Taco Bell unethical behavior

Yesterday on 10/23/17 at 4:50 my husband went to a taco bell location on south 1st in Abilene, Tx. They proceeded to tell my husband that he is not a firefighter after showing proof of his firefighter card. They then proceeded to tell him he is not worth that discount because he could have taken the card and his fire shirt someone one. As a wife of a first responder your company should be ashamed to let someone like this work for you. This is very disrespectful to all first responders. My family will no longer eat at a Taco Bell after being disgraced like this. We have already told my husband fire department what has happen and they have agreed to not go to a Taco Bell after one of their own got treated like this.

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7:35 am EDT

Taco Bell coffee

Taco bell in Forrest city, AR 72335. For two days in a row their coffee machine has been out of service at around 7:30 in the morning. I would be very interested in knowing whether it is a severe technical issue or just laziness. I would appreciate someone inquiring as to which of the two it is and seeking to resolve the matter so that I can continue enjoying taco bell's service. Thank you for your time.

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12:50 am EDT
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Taco Bell the did the complete opposite of my order.

I ordered a soft taco with no lettuce and add the cheese sauce. What I received was a shredded chicken taco with extra lettuce and no cheese at all! I told them the messed up and the just laughed. On my receipt is says just like how I ordered it. Not only did I get charged for the taco but all for extra cheese which I did not even get. I want a complete refund and an apology letter. My email [protected]@yahoo.com

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6:35 pm EDT

Taco Bell 5 dollar quesadilla box

Went to two different Taco Bells in Jacksonville Florida. Neither one sold the box for five dollars, said they couldn't honor the sale price. I ended up buying 7 boxes at 6.29 instead of 5 dollars each. That is false advertisement! I have my receipts and believe Taco Bell should reimburse or send coupons. But you also need to make sure you have a deal everyone will honor before false advertising!

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2:07 pm EDT

Taco Bell the flour tortillas

Every time I order anything with a flour tortilla it’s gummy. Why did you guys change them? Please go back to the way you were making them before. I’ve quit going to Taco Bell because of this fact. Also the beans don’t taste as creamy as before or maybe it’s because they are not prepared right. I dont know but please make the flour tortillas soft so I can go back to Taco Bell.

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1:22 am EDT

Taco Bell beef in vegetarian order

There was beef in my mexican pizza.. I’m vegetarian and it says sub beans from beef on the receipt too, this happened to my mom a month ago as well, we’re vegetarian. I have my receipts from these days and pictures of the meal with beef. I want a refund for these, mexican pizzas are not cheap. Someone should make sure vegetarian orders stay vegetarian

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4:09 pm EDT

Taco Bell poor service and poor food handling!!!

I ordered a bean burrito and a steak challoppa...I Received a beef challoppa instead so returned to drive thru to explain and they replaced my order but I noticed no sour cream on my order as i origianly ordered it so I then advised them of this so then I gave order back to them again for the second time so they proceeded to open my challoppa in front of me and the manager put his finger through my food with his glove on mind you and says there it is right there...well I didn't see it and thought that It was so disgusting to put his finger through my food. I took my order and left and I felt that it was so unprofessional that he had fingered my food and never once apologized for their mistake. I am so upset over the whole ordeal I will think twice before eating at taco bell again anytime in the near future...

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Update by Rayna graham
Oct 21, 2017 4:12 pm EDT

Poor food service and ect!

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1:16 pm EDT
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Taco Bell customer service

Stopped at Taco Bell today, 10/21/17 (in Meridian Idahoboff of Linder Rd) after my daughters soccer game because she wanted their breakfast... After waiting at the counter for 10 minutes with no service, a worker wandered to the counter wiping his nose with his bare hand asking me what I would like to order... it was 10:58 at this point and I asked about the breakfast menu. He explained that they were no longer serving breakfast and when I asked what time they stop serving breakfast he explained usually 11:00am... but today "they ran out". I have no idea why we continue spending our money at this place! Constantly missing orders when we go thru the drive or getting they order wrong so today we decided to go inside to order and no one is there... this place is a joke! People frequent it out of convenience because we don't have a lot of fast food drive thru in this part of town- poorly managed! I will NOT be back!

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2:00 am EDT
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Taco Bell management

Two of the managers at this Taco bell are having sexual relations outside work. The names of the two managers are Marcus and Bri. From my understanding this is not allowed in any of the Taco bell establishments. The general managers name is Greg Graves it is to my believe he is unaware of this please correct this problem, before it goes any further.

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12:26 am EDT
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Taco Bell taco bell bay minette, al

Bay Minette, AL Taco Bell is open 7am to 1am on Friday nights, we pull up to the drive through at 11:30 we're looking at the menu and as we are reading they shut off the lights and say they are closed. You can see in the kitchen and see about 3 workers standing around not closing. They are standing around talking and goofing off. We sat and saw multiple vechicles come through a drive through that is supposed to be open, drive off and not be able to get their food because they were "closed". We stayed there for about 30 minutes and witnessed people being paid to stand around and say they are closed so they could goof around and socialize.

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6:42 pm EDT
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Taco Bell taco bell's variety 12 pack

I have recently went to Taco Bell, and ordered a taco variety 12 pack. The tacos were suppose to be supreme with all the toppings on them, although they only put sour cream on some tacos and not the others, this has happened to me before as well. It's almost as if they got lazy and didn't want to put sour cream on the rest. I love Taco Bell and go their often but if I am paying all that money for a 12 pack I should receive sour cream on all of my tacos not just a few.

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5:59 pm EDT
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Taco Bell dishonest employee

I visit this particular taco bell frequently because its close by to my job. Today (10/20/2017) I visited as normal, service was good however I lost some money and did not know until about 30 mins later. My coworker who was with me told me the manager found said money. I called to see if I could return to claim the money but the same manager who found it told me that the person who found it had left already, (I was talking to the person on the phone). I feel that if money is lost in any kind of establishment that their first stop is to check your registers, then ask any customers if they lost money. If the money is not claimed by the end of the day there are two choices: 1) cash it into the register 2) person who found it keeps it. This tells me as a customer that there may be some dishonesty in this location and I do not think I will return.

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9:16 pm EDT

Taco Bell drive thru

Cashier Monea J, took my boyfriends order..we order ONE gordita crunch with the dorito shell. she proceeded to tell us $6 and some change..and we were confused on how it could be so much. So when we addressed her about it at the window she had told us we ordered two, and so then we stated we actually only wanted one. And she looked at my boyfriend and said “really?” In the rudest way absolte possible and then called back to the others and said “ yeah well they decided they only wanted one.” All snobby. i didnt appreciate it coming from someone whom works in food serice/customer service herself. So i believe she should get repercussion for her actions.

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7:01 pm EDT
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Taco Bell attempt to steal my credit card

An employee labeled Noah M on the receipt, working in the drive through, at location 3623 Plaza Way, Kennewick, Wa., 99338

I handed the woman my credit card for a 7.14 dollar charge at 3:56:06 PM, 10/19/2017.

The woman swiped my card, then took a moment and handed me my bag and told me to have a nice day (without drink, card and receipt).

Mistakes happen, so I kindly asked her for the other items, she apologized and proceed to get my drink. She then said have a nice day again, and at this point it felt uncomfortable as why I still don’t have my card. Still, it can be a long day for her, so I ask for my card and receipt.

She apologizes again, and this time, hands me my receipt, folded like my card is in between the paper, tells me to have a nice day, and closes the window.

At this point I am very uncomfortable, so I abruptly -ask for my card through the window. She comes back and apologizes again and gives me the card, sitting on the inside of the window seal. I tell her that it’s a credit card, and she replies almost in a guilty manner that she noticed.

So Immediately called the store asking for their manager. There wasn’t one. A lady who didn’t speak English that well was almost deflecting my call as if they were trying to blow this over, she gave up, handed the phone off to a worker I could talk to more clearly, and she said she will tell her manager as soon as she can. She then told me to call the 1800 number, but being pacific time, the phones are down for the day. So here I am messaging why Taco Bell has let me down again. I’ve been frauds before by drive through and this is uncalled for, especially because this situation I fell will be swept under the rug. Please help resolve this issue with me, otherwise be sure that she is probably going to do this to others in the future, if not already. I want want some sort of notice, promptly.

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Update by Maccam23
Oct 19, 2017 11:08 pm EDT

Drive thru window video can prove it all. And in no way shape was I bashing the fact that she didn’t speak English. I don’t know why your gunning at me for a complaint? Just spreading the word that someone was deliberately trying to take me card, or at least leave it long enough to get info.

Update by Maccam23
Oct 19, 2017 7:05 pm EDT

Sorry for some of the mispelling, but I am furious. I know you really never know who you hire in moral value, but I’m so sick of seeing people try to scam and thieve. Hopefully this person gets canned before she steals someone else’s card. Good thing I was watching her.

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Caitlin.12
Kinnelon, US
Dec 27, 2021 8:48 pm EST
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Hi, I might have been the person you are referring to, I wanted to assure you and clear the air I am in no way shape or form attempting to steal any type of information from your card. I have a mental illness called the Digeorge Syndrome which is no excuse it may help explain my behavior. It prevents me from working at the same speed as everyone else. I am not sitting on the window sill I guess my height makes it appear to be that way, I have epilepsy and really bad anxiety. I was feeling guilty because I realized I made you uneasy not the fact that I was trying to steal your card information, I would never, take anyones card information, my guiltiness was not because I was doing something illegal it was out of concern that I made anyone uneasy.

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Caitlin.12
Kinnelon, US
Dec 27, 2021 8:49 pm EST
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Replying to comment of Caitlin.12

I work at the Taco Bell in Wayne and I just quit this year I started back in October.

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pobarjenkins
Minneapolis, US
Oct 19, 2017 11:53 pm EDT
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You really have no proof that she had any negative intent at all. She just might have been absent-minded and made a couple of mistakes. You should be more understanding. People make mistakes without nefarious intent all of the time. She probably seemed guilty because she felt bad for messing up.

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Author of the review
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Maccam23
, US
Oct 20, 2017 12:23 am EDT
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Thanks for a proper response. I’m not one to tattle, so complaining on this form was me seeking help to see clarity in the situation. I’ve been skimmed before-hand a few years back, so this was frustrating to me. Typically, they hand your card back as soon as they swipe, not a big deal until I had to ask her three times for my card.

Sitting on this situation I feel like I learned a lesson. She didn’t illegally take my card. It should have been a better idea for me to just inform awareness in the phone call and leave it at that. The card company allows me to monitor and restrict use for safety too. Ill let it be. Again, Thanks for the input.

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Author of the review
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Maccam23
, US
Oct 20, 2017 2:52 pm EDT
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A well? You lost me with your inhibition to reticule correctly. Have fun being a lowlife who does nothing but responds to complaints with all their time. You’re either a pleb who sits on their phone all day and reads these, or you work for this board. Good bye troll.

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Maccam23
, US
Oct 20, 2017 2:54 pm EDT
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Replying to comment of Maccam23

Point proven. Lolol 1746 comments?! You were at 311 yesterday. Get a life man

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Maccam23
, US
Oct 20, 2017 3:05 pm EDT
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Replying to comment of Maccam23

And to put the nail in your coffin? We are talking credit cards. You can legally own one at 18. If you had suffiecient cognitive thought, you would have realized by process of elimination that I am old enough to drive. Talking [censor] back to you is like shooting fish in a barrel lol

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Maccam23
, US
Oct 20, 2017 4:08 pm EDT
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Haha what the hell are you talking about. Yea I sent you a pm about my father molesting me on a complaint message board to a random person. You are the epitome of a troll man. And by the way, nice moves switching accounts back and forth. One has 1736, the other at 311. You truly are a piece of [censor] lol. Thanks for bumping my complaint :D

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Maccam23
, US
Oct 20, 2017 4:10 pm EDT
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Replying to comment of Maccam23

Poberjenkins and ejafda same person switching accounts lol

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Maccam23
, US
Oct 20, 2017 4:35 pm EDT
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Replying to comment of Maccam23

If I didn’t know any better I’d be inclined to believe you are a fast food worker, or better yet, the woman trying to steal my card! Lol

M
Author of the review
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Maccam23
, US
Oct 20, 2017 4:46 pm EDT
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Replying to comment of Maccam23

But hey, get the last word troll! Do what trolls do and get the last word! I’ve respectfully filed a complaint only to be rediculed for minuscule grammar and punctuation error, accusing me of bashing multi-language workers, and straight up implementing [censor] like saying I personally messaged you that my dad was molesting me lol. But do what I say and write a comment, dance for me! Lol keep bumping my thread!

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7:26 pm EDT

Taco Bell worst service possible

I went to Taco Bell at location #28711 at 12105 W Pico Blvd, Los Angeles, CA 90064 at 1:00 AM on Saturday, October 14, 2017. The line was around the corner and backed out into the street, which was fine and we were willing to wait. By the time we got up to order in the drive thu it was 1:30 and we started to order. We did have a lot of items but while I was ordering I was cut off and told we could not order anymore. This was very confusing since you are a fast food restaurant and serve items that should be in stock. The drive thru attendant said they were running out of food and wanted to have enough food for everyone lined up since they were closing soon (they close at 2). When we drove up to the window to pay, it was actually pretty fast in getting our food which really didn’t make sense since we had been in line for so long. Then, I asked for sauce and I was informed the only sauce you had was Diablo sauce which makes no sense. It sounded like the employees were being lazy and didn’t want to open up an boxes of sauce. There’s no way you run out of sauce on Saturday at 1AM and then get a delivery of sauce at 10AM. The drive thru employee was not nice or helpful at all. The process seemed very inefficient and was lacking customer service.

Then, when we got home to the items we ordered (a total of $31) ½ of the items were incorrect. We did substitute to have beans in some of our items but of course we ended up with beef in 5 of the items so we were not able to eat it and had to throw it away. This is the worst service I have ever had at a taco bell and at a fast food restaurant. My expectation is not that high but there’s should still be some sort of standard. At the least, I expect to be refunded. I don’t ever plan on returning to that Taco Bell since I don’t live in the area but still feel like that location could use an over haul in service and staff.

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pobarjenkins
Minneapolis, US
Oct 19, 2017 1:04 am EDT
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"When we drove up to the window to pay, it was actually pretty fast in getting our food which really didn’t make sense since we had been in line for so long."

Typically what really delays drive-thru ordering is the customers themselves.

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2:17 pm EDT
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Taco Bell service

I have been an occasional customer for years but not often because the service is so slow at all locations. I don't know why, it doesn't take any longer to make a taco than it does to make a burger but it's still slow. Last Monday night at around nine p.m. I went to the taco bell in Santee s.c. I pulled into the drive thru and saw three cars ahead of me. There were only two cars in the parking lot, so they wereally not busy inside. I placed my order and began my wait. After thirty minutes by the clock, there were still two cars ahead of me. I finally gave up and drove away. I went across the street to mc Donalds and went through the drivethru. I got my food in six minutes and left.my meal was also cheaper than the total at taco bell. As I drove past on the way home the car that had been ahead of me was still at the window. The truck that had been behind me had also left.there is no excuse for service this slow. I can assure you that I will never visit the taco bell in Santee again even though I work in town. I will very likely never visit any taco bell again because as I said the service is slow at all locations. From reading your complaint list a lot of other people agree with me. You need to focus your training on a way to speed up service instead of telling your employees that it is OK to stand around and talk to each other about boyfriends or last week's date night. You are losing business every day due to slow service and staff that doesn't care if the customers ever eat or not. Wake up people.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Taco Bell contacts

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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