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T-Mobile / billing issues!

1 Toledo, OH, United States Review updated:

Have a complaint on T-Mobile. I called on 01/06/2008 to see why my bill was 710.00. I have been with them for almost a year and never had this problem. The rep told me to look on my statement at the overages and call back if I see a problem. I did just that and even emailed them. I called today spoke with Cindy in Corporate Office advise her of situation. All she did was keep getting an attitude with me instead of resolving the issue. I was suppose to have T-Mobile to T-Mobile calls added to my account in May when I did a different plan. I was told that my Favorite 5 can only be updated every 30 days even if your T-Mobile phone states that it is updated. Now the other calls which I was responsible for would be taking care of. I called again and the lady Jessica just made arrangements with me to pay the balance just not all at once. This company is a ridiculous wireless service. They treat their customers very rude. You would think they would show some type of courtesy since it is their fault and I have been a customer for almost a year and never had a billing issue or balance that was this high.

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Comments

  • Ju
      2nd of Jun, 2015
    0 Votes

    no se si esto se pued en el idioma español, super cansado del mal servicio de T-mobile...servicio al cliente pesimo parece que uno estubiera hablando con una maquina, hacen que lo escuchan a uno y no...todos los meses hay algo para reeclamar inventan costos y llamadas que jamas se han autorizado y llamadas que jamas se hicieron...le colocan a uno servicios que jamas se autorizaron ...arreglan y el proximo mes lo mismo

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