Subway
reviews and complaints

My local subway charged me $9.36 today for a footlong buffalo chicken sandwich. That's ridiculous. For nearly $10 I could have eaten something much better than a sandwich. The restaurant owner doesn't give receipts so I've no idea how he calculates his charges. The previous visit several months ago, I was charged $16 for two sandwiches. Unbelievable. I am severely pissed with their service. There are numerous complaints on the internet regarding subway overcharging their customers but does anyone really do anything about it? Subway used to provide really good, reasonably priced food. Now they don't know what the *** they are doing aside from ripping off people.

At Subway in Southcentre Mall in Calgary Alberta on April 25th 2010 I asked to BUY a six inch piece of bread to feed my 8 month old baby, as this was the only bread option in the food court that did not have seeds.

I was told by the staff that I would have to pay for an entire six inch sandwich as they could not SELL me a six inch bread out of the gazillions baked daily.

I think this was the [censored]IEST customer service ever. I will NEVER patronized this subway location staffed by baby hating ###s.

After receiving one of the worst customer service i have ever had the misfortune of experiencing, i asked the worker for her manager's contact info, she had the audacity to tell me to "say please."

this happened at 6:45pm on nov 2 at the subway restaurant at flynn crossing in alpharetta, ga.

You can complain directly to subway franchises inc. The subways in our area are owned and managed by foreigners who do not speak english, are rude, dirty, make mistakes on your order, overcharge you for the product, and act like they are doing you a favor purchasing their food. I called subway direct and asked them why are there so many subways owned by foreigners that can't speak english. There comment was if you have the money, you can buy a franchise no matter who you are. We americans can't afford to buy franchises because the us government subsidizes the foreigners. That's why there are so many foreigners owning businesses in the usa. We can thank our government for the low interest loans and no taxes that are being utilized by the foreigners for 7 years, then the foreigners sell their business to one of their relatives to go another 7 years without paying taxes and getting a very low cost interest loan.
I just know longer buy anything from these types of businesses and that's what I suggest all americans should do. That includes gas stations, restaurants, and any other business that is owned by a foreigner that can't speak english. You know if they don't have any money coming in, they have to close their business. So, don't shop at foreign owned businesses.

This is for SUBWAY's credibility and customer care.

I went to SUBWAY, with my friend. There was a deal of $5, as per the banner on the glass of the outlet. Inspite of it, the counter girl charged me more than $6.50 for a footlong.

Prior to placing an order, I checked with the sales girl at the counter about the $5 offer and there was also a banner on the glass og this SUBWAY outlet for $5 offer. When my order was prepared, I handed over my SUBWAY card to pay the bill. After swiping the card, the sales girl informed me that we dont run any offer...

My on-line complaint to SUBWAY, didnot make any difference to SUBWAY, as it has a huge business...! The words, like Credibility and customer satisfaction are just in "books", not to be implemented. Is it correct SUBWAY? !

So i see this 5$ foot long deals on the T.V Radio and so on. But when i go to the Subway closest to me I ask for a cold cut with extra cheese. The order come to $6.34 +$1.00 = 7.34 so I ask about the 5$ foot long and they say Oh that's not here.. So then i ask for the manager and he says the same thing. I was a little up set so i replied with "You are a Subway Right? Why dont you honor the deals on the T.V?" His reply was Well that's only for the U.S so I took him for his word. Only to keep an eye out to see what channel's the add was on.. Even though I have yet to see one on a Canadian Station. I keep hearing people talking about it On how Edmonton Doesn't honor the 5$ foot long so I made a few Calls to Calgary, Alberta Then to Red Dear, Alberta and talk to the managers to their Subways only to find out they Have that Deal. In both Calgary and Red dear But Why not Edmonton.. I start Asking around and there is only 1 Subway in Edmonton that Honors the 5$ Foot long The one downtown Edmonton. I wish there was a number I could call to find out if this is "false advertising".
Cause to me it is seeing a 5$ foot long commercial only to find out that its not for that store nor any others in your city..

I had been to subway near pape and cosburn. Inspite of $5 offer deal by the company, the sales girl took more than $6.50 from me. I contacet and lodged a complaint to website of subway on the same day. Since more than 10 days, there is no response. Any listner? Its a question of subway's credibility. Customer care of subway is not listening the proofs of complaints.

While visiting a store on 15th st. in Tuscaloosa, AL. I was greatly appalled to see that that man putting meat on the sandwiches was not wearing gloves. It was during lunch time and the place had a pretty good line.

I first assumed that maybe he was new and just didn't know any better. The longer I waited in the the more disgusted I became. Not only did the man never stop and wash his hands, but none of the customers seem to notice.

All the other employees had on gloves. When I couldn't take it anymore I went to the register and asked to speak to the manager.

Here is the greatyest disappoitment of all. The young man at the reasturant pointed to the man not wearing gloves and said "He is the manager so it will be just a minute. At that I told him nevermind and I quickly exited.I have not been back.I found a great one inside of wal-mart that seems very well run. I may have to deal with parking but at least I don't have to worry about any bare hands other then my own touching my food.

Hi,

I am going to subway for the past two years and subway is my place for my lunch for more than a year.
Today i went to a subway on Baltimore National Pike
Store No. #20372
8300 Baltimore National Pike
Ellicott City
21042
[protected]

two memebers are working over there. One employee is a male and didn't wear a cap on him.
another employee is a female, she prepared the sandwich for us.
we ordered two Chicken Breast sandwiches on wheat bread.
She gave only
1. 4 slices of tomatoes
2.four slices of cucumbers
3. 3 bell peppers

the sandwich taste is really disguisting.
Never go to subway again for a sandwich

Picture of meatball sandwich shows a couple of large meatballs. Actual sandwich came with one row of meatballs about 1" in diameter. What a ripoff! Can't put mozzarella cheese on a parmigian sandwich because "we don't sell pizza". This is stupid, anyone knows a parmigian sandwich has mozzarella on it! Never go there again, food is not fresh, but pressed to shape meat. They should make there sandwiches at least near to the pictured samples. No wonder they get sued for false advertising! they deserve it . Should never have paid for this piece of crap sandwich, it ***

I recently went to the Subway at the corner of Van Nuys and Addison in Sherman Oaks. The man waiting on me used the cash register and then put on plastic gloves - he didn't wash his hands before putting on the gloves. I watched him - his dirty hands were all over the outside of the gloves as he was putting them on. I told him I wasn't comfortable having him make my sandwich - I asked the woman he was working with if I was being overly critical or unreasonable - she said no. The male employee copped an attitude and left the serving area.

Subway charged me sales tax on adding money to my sub club card, and then charges me tax on individual uses. That is double taxing on the same purchase. I contacted them, and they agreed that it was wrong. However, they never issued me a refund as they had said. I would think double-taxing on the same purchase is illegal. I am done with using their debit card. This, along with their cold cut sub, leaves a bad taste in my mouth!

After waiting in line for 7 min. I finally get to the front to place my order and was told that the credit card machine was down and that they were only taking cash. I know it's not their fault but maybe they should have put a note on the door to inform everyone that the machine was down instead of having them wait in line and then get told that. I was on my lunch break so I had to rush somewhere else to grab a bite to eat and get back to work in time.

I had the worst experience that I've ever had in a restaurant and it was at the Subway located at 6260 Hwy 6 Missouri City, Tx 77459. I arrived at approx 1:20 and waited in line to place my order. I placed my order and all was well until I got closer to the cashier and there were two people in front of me. I lost sight of my sandwich and asked "are you sure that one's mine?" The cashier, who was a young teen was fine. The person, who took my order and appeared to be the senior employee at that location, responded loudly that she had been doing this for __years calling me sweetheart in a very loud and negative tone. There were other people in the store and I felt totally disrepected. She went on to say, again loudly that she'd better take a break before she started snapping at somebody, meaning me. I responding that if that happened I would snap back. She went into a back room for a second and when she came out she told the young cashier that people like me were troublemakers. I responded that as a customer I had a right to ask questions and she should respect that. She said "well I answered your question". My response was, "but in a negative way" To that she started shouting "Yes maam, Yes maam" again in a sarcastic and negative tone. I am 55 years old and felt totally disrespected. I was not questioning her sandwich making ability or her ability to keep them in order. It seems she has a chip on her shoulder and took my question as an affront to her. There were 4 people working in the store and she appeared to be biracial black/hispanic who spoke spanish to another customer. I did not get her name because I was so upset. I've been to this location before and never saw her there and never had this problem. This person was an extremely poor role model for the 2 young people who were working there. If she is a manager then she is a complete failure in customer service.

walmarts is selling gift cards for Subway that can not be scanned. I went back to walmarts where the card was bought with my receite and they said this has been happening but they cant do anything about ( No refunds or card replacement) . They said I had to call the head office. I did at [protected] they wont do anything about it either. All they could said was sorry but maybe someone took the card out before we bought it.
I still have a recire but now what can be done ?

I had just started working at Subway January 28th, 2010. It was going great until one night I was scheduled to work with my co-worker, Liberty. Everyone warned me about her. They told me she was very loud, rude to customers, and had been getting lots of complaints from customers also. Ever since the first night I worked with her, she has been very rude to me.

She yells at me in front of customers for absolutely no reason at all. I try to do my job the way I was trained, and it seems every little thing I do, she watches me and yells at me if I don't do it right.

She yells at my manager, she keeps customers waiting, and she makes my day hell at work.