[Resolved] Straight Talk Wirelessphone/supervisor

I bought a Samsung s6 phone from strait talk. The phone worked good for a couple of months when it froze I contacted strait talk they said they would send me a refurbished phone. Itold them I didn't buy a refurbished phone I didn't want junk. They told m e it had a year warranty that it was as good as a new one. Six months later it broke when I called strait talk the supervisor was rude and told me he don't care that I was with them for more then ten years and hung up on me.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Straight Talk Wireless Customer Care's Response, Sep 15, 2018

    Hi Harryloar. This is Sara from Straight Talk Wireless. We apologize for the inconvenience we have caused you. Please send us a message through this chat link so we can further assist you. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Jul 31, 2018

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