I purchased 3 round trip ticket for me an my handicap son and my grandson 8 years old) from Aguadilla P.R. to Connecticut to visit my daughter on a medical emergency. They cost $369 each plus $50 luggage. On the return flight we were involved in a car accident, this was 4 hrs prior to departure. No one was injured but as soon as we realized that we weren't going to make the flight, my daughter called Spirit airlines to try to get the next flight available to Aguadilla. Mind you I am 69 years old and this was around 3 o'clock in the morning because the flight was leaving at 6:40 from JFK, I was traveling from CT. We found out that because we were not at the airport Spirit Air canceled without refund the return flight. I explained unsuccessfully about the accident, my age, my son's condition, and the fact that I had no means to pay for 3 more tickets on my fix income The police even offered to talk to the representative, but the Customer service representative repeatedly stated that it was a non-refundable ticket. I begged and explained that we didn't want a refund, we needed another flight out, even if there was a penalty, they refused to help me. I requested a supervisor and the representative transfered me to another line that put me on a music hold for at least 45 min. and after holding for so long it got disconnected. My daughter continued to call the next day, we continued to have the same experience, we were put on hold and disconnected. We called the corporate offices in Fla. [protected]) you are automatically sent to a voicemail, I left a detailed message with the record locater, we are still waiting for a response.
Damage Resulting = I had to purchase another ticket with Jetblue (4 days later) after unsuccessfully being able to speak to a live person in their Corporate office since the Customer Service Dept indicated that there was "nothing" they could do. Shame on you Spirit Airlines! Total loss for a senior citizen on a fix income with a disable son, an extra $700-. Loss for the aggravation, rudeness, lack of service, lack of consideration, respect and comparison to another human being, priceless...