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1.3 1802 Reviews

Sonic Drive-In Complaints Summary

122 Resolved
1677 Unresolved
Our verdict: If considering services from Sonic Drive-In with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sonic Drive-In reviews & complaints 1802

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1:41 am EST
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Sonic Drive-In served a drink that was tampered with

The sonic in jasper alabama does not like to honor coupon. received a coupon from the sonic in jasper al for a free drink. went to redeem the coupon and was told they would not take the coupon because the code was wrong. I call the 800 number and that is the code i was given. So I told her I would call again while I was in the drive thru to get the correct code she wanted. while i was on the phone trying to get her the code number she wanted a lady gave me a drink. unfortunately she did not give me a diet coke that I ordered. She put a small amount of coke in and then filled it up with water. I hope that is all she put in my drink is water. Would not every recommend that sonic to anyone. You try to use a coupon and they will tamper with your food

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gulp
Blytheville, US
Jul 07, 2011 9:22 pm EDT
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hi my name is samantha and i work at sonic and i was harrase by my boss and i call the corp.office and notting was done, i call all the time they didnt take care of the problem i lost my job because i try to tell somebody

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Angela
Rogers, US
Apr 14, 2009 12:50 am EDT

My Boyfreind went to sonic this evening before close. He ordered us two super sonic burger meals with bacon. Well all was fine till he got home. I opened up my burger and it was competeley raw. Oh his was also. but he didn't notice untill after hehad took a bite. I'm hpeing he dosen't get sick. I certainly won't be eating at sonic any more. And I will advise everyone else to check their food before eating it!

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john
,
Sep 17, 2008 3:13 pm EDT

we have a new manager in our store she has only been there for to weeks . and its sad to say she never comes to work if we need her she is at a braves game or mowing her yard her kids are always sick and there family only has one car .her husband is a manager at another sonic and i here he is never at work ether . what do we do

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intellex58
, US
Jul 09, 2011 3:47 pm EDT

God I hope your hot, because you are as dumb as a bag of bricks, hopefully your looks will get you through life.

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3:26 am EST
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Sonic Drive-In unfair treatment/firing of employee

I had been working for Sonic during my high school career, so when I took a year off after school, I naturally applied there. I had only been accustomed to working carhop duties, but they put me on fountain right off the bat, saying that being a carhop was "earned, " like it was being a manager, or something. I struggled to keep up, considering they sort of made me do almost everything and hardly anyone helped me with making drinks, ice cream treats, etc. Also, whenever I asked a question about how I was supposed to do something, I got snarky remarks from the lower management. At one point, a girl working as an assistant manager told me to go home because I was annoying her with my questions. I only asked them because I wanted to do THE BEST I could at my job. The rest of the carhops and fountains were totally rude to me, talked amongst themselves, and texted a lot while on duty. Coming from working full-time and at professional establishments, this was TOTALLY unprofessional. I got fired because I, and I quote, "was impossible to work with and acted unprofessional." Not once had the management disciplined me for any purpose, or for that matter even spoke to me in regards to any issues they might have with my work ethic. I visited the establishment recently, and the same people were working there. I am now a manager for a retail store and going to college while all if not most of the employees that work there still will still be working there for the next 10 years.

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Update by hollijandro
Apr 08, 2011 6:29 am EDT

I know for a fact that it wasn't me. If you actually knew me or would ask any of my friends, I am a very friendly and outgoing person. These people, for some odd reason, had something against me. I am also a very professional employee. I work two jobs, both of which I have recieved employee of the Month numerous times. So, how can that be me?

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Nicweb
Brigham City, US
May 11, 2011 6:12 pm EDT
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Sorry, something screwy must be going on with my computer. Everytime I use a comma it put some ' in place of the comma. No clue how to fix it. Will have to wait for my computer savvy husband to get home.

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Nicweb
Brigham City, US
May 11, 2011 6:10 pm EDT
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My husband was recently let go from Sonic and he went through much the same thing. It seems like sometimes, if the manager doesn't like you, it doesn't matter how hard you work, you will never gain that person's approval. That isn't right, it isn't fair, and someone who can't put their personal feelings aside for an employee should not be in a management position. Be grateful that you are no longer working in such a crappy place and know that you are a better person. Now you know how it feels to be treated unfairly in the workplace, you will know not to make the same mistakes. The person/people that treated you poorly are most likely in a position that they will be stuck in for the rest of their lives because they don't know how to act professionaly.

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GreenLoving
Youngsville, US
Apr 28, 2011 7:22 am EDT

Well I do agree with one part: Carhopping should be earned =/ The one i worked at we had to do everything BUT we helped each other though so they fail in that. The reason they make you do the other things first because if they get busy they dont want your ### just standing by the scanner instead of helping out.
But from everything else you said they should have talked to you first if they had a problem with you and should have helped instead of getting all pissed off because you was asking questions.

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1:46 am EST
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Sonic Drive-In extortion of our tips & illegal garnishing of our wages

when I started working at sonic I noticed my tips were not right. I started keeping my scans and the scans were a different amount that I owed than the computer was showing. the night manager called the program for help cause it was saying that all three carhops were short $90.00. but anyway, I had the manager to print out a scan chart of the i.d. #17, which I was that night and it totaled $404.00 but the computer showed $453.00 making me take $49.00 out of my tips when I knew it wasnt right. I went and talked to the owner he had all kinds of excuses saying maybe Im not a good carhop, or how can he believe the scan chart he only believes the computers total. this has been going on for a while and not just with me but the other carhops too. their young so they dont say much, but Im 43 years old and I do know better. we leave work sometimes with $3.00 and thats happened several times. if you dont pay him out of your tips he will take it out of your paycheck. and that is illegal. if you can help us in this matter please let me know. the owner isnt going to do anything about it. he told me that I was making him mad! I have my scan chart still if it would help. thanks for your time, tammy hatcher, [protected]

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Chill87336
Rincon, US
Jun 16, 2011 3:03 am EDT
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[protected] ask for franchise HR

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sonicgirl
, US
Jan 25, 2011 6:27 am EST

You should for sure call Sonic Corp, you can even call the Coke complaint line, all of those complaints are ran past your market leader and RVP. I'm sure they will be contacting the store manager, supervisor, and maybe the owner.

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5:55 am EST
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Sonic Drive-In store manager's girl friend miss treating all employes

How do you go about getting a store managers girl friend to quit or terminate her because our store manager will not and is always fighting with his girl at work and it is messing up the company. We have lost many of great people that have quiet because she walks around miss treating other's talking down to other's like if she is in charge. And she has walked out atleast 3-4 times during happy hour and lunch rush hour because of them fighting all the time. She walks into the store take in mind she is not a manager and always eyeballs people and instigates things between people and when an employee confronts her about it she denies everything. And then the store managers gets her side real quick maken him self look really bad because of natural reaction of her being his girl friend. We do not want to lose are store Manager he has worked his ### of for this store but she needs to go she has another job but still wants to stay here she also gets very jealous when a nice young girl turns in an app for hierment and puts them down and doesnt even know them.

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khloee13
Fort Wayne, US
Nov 23, 2010 6:55 pm EST
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report her to the owner. if the manager is allowing this behavior...then he is at fault to. He should be a better manager. Sounds like they both need fired

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7:48 pm EDT
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Sonic Drive-In poor treatment of employees

i work at the sonic drive in oak ridge, tn. i am totally amazed that the restaurant even makes money the way people act there. the head manager is always flirting with underage employees which he hires too many of just so he can have some eye candy at work. multiple employees use drugs. one of the carhops is on heroin, a cook is a pillhead and steals boxes of food and items from other employees, and others come to work drunk or intoxicated on various controlled substances almost a daily basis. one assistant manager got her promotion by sleeping with the head manager, and strangely gets paid more then the other managers even though she can do less and only works weekends. the store is only cleaned up when we know that a health inspector or the head manager are coming in. if they came by right now, the store would be shut down. the flirtatious head manager is not only a total perv, but he is a cheapskate as well. we totally ignore hold times (a hold time being the amount of time food can sit out before we are supposed to throw it away) for anything we sell, so everything you order is probably been sitting out all day long. i guess to put this cheapness into perspective, the man is so cheap he won't allow us to include forks with small orders. only the large orders get forks. the pricing was also a bit screwy (and was unknown to the customers), but there were certain items that you were charged more for a small order than you were for a large order. although, i believe my biggest complaint started today. from what i have been told, it is illegal to change employee schedules with out notifying the employee of the change. i was supposed to be at work today. although i was unaware of this fact, seeing as no one told me about it. i woke up to one voicemail saying that he changed the schedule and another 40 minutes later telling me i was a "no call no show". so, im pretty sure im about to lose my job for not showing up on a day i wasn't told i was supposed to be there. im also pretty sure that im going to be calling my lawyer soon as well. something needs to change, and it needs to change immediately. i have been reading other customer's complaints and such, and it seems that these problems are infecting the sonic corporation as a whole. they do a halfway decent way of managing the company itself, but the individual "partnership" restaurants are not even almost held within the same standards. just because a restaurant is franchised does not mean it should not operate differently then the corporation itself. so, join with me America. stand up and fight. they say the customer is always right, but don't do a thing to change it. we can not sit idly by and let these people defecate on the products we love, and just expect us to deal with it. fight back! its the only thing we can do, seeing as we have that beautiful freedom. im going to do my part to make sonic think about how much their customers and employees actually do matter. but, we have to wake them up. we have to let them know that these behaviors and actions are not right (or safe) for the customers and the poor souls that have to work for them. just remember America, they want your money. its how they survive and operate. but, it IS your money, and you get a say in the services rendered for your hard earned cash. so demand change! its ultimately up to you, the customer, to tell them what you do and don't want. always expect better things, and refuse to pay for less.

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cristian guevara
Brownwood, US
Mar 20, 2013 12:58 am EDT

SONIC is a great place to work at If you are sleeping with the managers son or part of their family. I worked at sonic for almost a year and the manager had me working over 40hours while I was pregnant, I missed almost all of my doctors appoinments, when I told her I needed a day off she just said you dont come in dont bother coming back at all. I have also seen other carhops been mistreated and even judged because of their race. No idea why this Sonic is even open still it has the lowest ratings in everything . Im not saying Sonic suck, but I really think they should change the main manager she even said that the only reason why she even became manager is because she has been working there for so many years.

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just for me and not for you
Cross Plains, US
Dec 07, 2010 8:21 am EST

ok enough sarcasm. I know what you are referring to. I actually work at the Sonic in White House, TN... They have SOME of the same problems. We got rid of the people using the drugs and our GM doesn't flirt with the employees, but... we do have a problem with the scheduling and with the management team. Half of the managers (3/6) are related. a mother and two daughters. The oldest daughter is the GM, mother is co-manager and younger daughter is an assistant like myself... and the youngest daughter has 2 sons working there as well... This in its self is a problem. We have too much family working there. Anyways back to the topic at hand... Scheduling. The GM is allowed to make schedule changes, but according to the US DOL, they are required to give at least 24 hours notice to the employee whose schedule they are changing (and yes this applies for the state of TN DOL as well). If you have a lawyer I would recommend using him/her.

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7:33 pm EDT
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Sonic Drive-In unfair treatment

I work at the sonic location on brodway and vassar store number 4461, and the subject of my complaint is anything but simple or short. In Augest of 2010 i was offered to opt- out of a total pay card option by submiting a void check to activate a direct deposite payroll. I accepted to submit a check as to recieve my checks electronically, and directly to my checking account. In late Augest i gave my general mannager (Scott S.) a form listing all of the information needed to complete the direct deposit process, given to me by my banker. He then told me that the district mannager (Bob) would handle it. I already knew by then that it was not the district mannagers responsibility to preform this task, and inaddition that the process only takes a few minutes. I know this because i have enrolled for direct deposit before through a different employer.
After a month of waiting i addressed my genneral mannager Scott, in question of the length of time i have had to deposite paper checks. His response was, "I don't know why Bob has not done it yet, but i will do it my self." Thinking he would stay true to his word i waited an additional two weeks approx. By this time the 12th of oct. all of the sonic employees must recieve payroll through a money network card. (beside this card overcharging and double chargeing me for some transactions). I asked spcifically to be paid by direct deposit. Now it is the 30th of october and every week i have asked for additional hours, why my payroll is not being deposited, and while i have open availablity throughout the week. Reguardless of my open avalability he refuses to put me on the schedule. The catch to this is I am a recently new father and he knows this, and my younger sister who is still in highschool, works at this same sonic almost everyday of the week. Givin the circumstances of our verbal agreement he should have already completed the direct deposit process, months ago. I am begining to believe he has alternative motives, like harrasment, to his lack of scheduleing myself.
The recent harrasment includes gocking at the young female employees, refering to a male mannager (mike) as a (###), even in a joking manner this statment is extreamly offensive! I have been diatribed for actions I did not commit for example, earlier this month I witnessed a new employee micheal open a wackypack toy and he along with some females employees were playing with it, squirting water at oneanother. Before asking anyone else about the toy, Scott proceded to swear and scold me for opening the toy, even though i had nothing to do with the situation. The last statement i have in these reguards involves statements about my younger sister and her envolment with a costomer, made by Scott. The costomer was a young male who according to Scott was a stoner and stupid, and someone who has left his phone in the restroom a couple of times. After an employee stated that the costomer was friends with my sister, I over heard Scott say something under his breath about her being a little something or other... I then spoke up and asked him "what was that?" and he said in a mocking low tone, "oh! watch out big brother is here".
Any of the things I said previously, more than reasonably, are actions to be fired for in my opinion. An employer should work with my shedule at least as much as one can, but i recieve 7 hours a week, on a day i would prefer to have open, to allow myself to work on homework, because i am a full time student in college.

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elizabeth.n.gray.7
, US
Jun 28, 2012 11:02 pm EDT

Because I work at sonic. My managers name is Kris and he is a registered sex offender.

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Nicweb
Brigham City, US
Jun 21, 2012 5:49 pm EDT
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I can't really tell you what he looks like because thanks to stories that my husband told me about how much this Sonic cares about cleanliness (they don't care at all), I have never worked up a desire to risk food posioning. I don't eat there. And the times that I took my husband to work or picked him up, I never went inside with him. I think he was in his thirties, balding, average height and build. I really never got a good look at him and I never talked to him. If I were to ever have a face-to-face conversation with him, I would not have a nice thing to say to him. Out of curiousity, why do you want to know what he looks like?

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elizabeth.n.gray.7
, US
Jun 21, 2012 7:45 am EDT

Wait a second...what does this Kris guy look like?

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Nicweb
Brigham City, US
May 10, 2011 5:14 pm EDT
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Sadly, this does not surprise me. I guess a lot of Sonic general managers are just perverts. My husband was treated much the same way while he worked there. If a customer would leave a tip on their card for my husband, he would have to go to Kris Shurtleff, the manager, for it. Kris would tell him to reach into his pants and he would get the biggest tip of his life. Another time, he told my husband to suck his dick. At that point, my husband filed a complaint with the owners. The owners talked to the manager, but I'm pretty sure that's all they did. In return, Kris told all of the other managers there that my husband had complained about them, which he hadn't, so all of the other managers started to treat my husband different. I will never eat at a Sonic anywhere. I don't think they care one bit about their employees. Stands to reason they don't care about their customers.

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Sonic Drive-In various

I am currently employed at one of the two Sonic Drive In stores in Florence, Alabama. For the past two weeks, our system has been having trouble. The Boom Foods HelpDesk told us they could fix it, and ended up making us take orders by hand for two or three days, and on the fourth day it messed up again. On the forth day, the Boom Foods HelpDesk told us it would take 15 minutes, so that's what we told customers. After 45 minutes, customers were getting agitated. HelpDesk told us to restart the POV and we'd be fine, and the guy hung up. Well, it didn't fix anything, and he ignored our calls for the rest of the night. A manager ended up getting it to work by messing with it for a while.

On top of this, and why I'm posting all of this, today is payday. They aren't giving us our checks. They're in the process of switching to paycards instead of checks. Boom Foods LLC has made it so difficult to effectively run Sonic. We're losing business, customers aren't coming back, workers aren't coming back. I am so disappointed as a Sonic employee I'm considering quitting myself.

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Sonic Drive-In pay

I have been working for sonic. For 2 year's now and a very hard worker at that and when asking my boss for a ray's. He had told me that if i could get the time's down he would think about giving me one. but when letting him know that i only could. Do so much as a cook he said nothing. I work very hard for sonic and I love working there it's a fun job and the people are good. I have a little boy that i am trying to take care of but when working for this sonic i feel as if i am going no where. I would love someone's help on this pls. my name is matthew elijah queen. And i work for sonic in sapulpa oklahoma at 602 e dewy 74066

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Sonic Drive-In Dripping in Sauce

Their food is usually dripping is sauce. Tonight I asked for a grilled chicken wrap without the ranch dressing. When she repeated the order she didn't mention minus the dressing so I made sure to say it again. When I got home, it was dripping in dressing after verifying twice that I wanted it without.

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falas20
fdsa, US
Oct 07, 2010 9:40 pm EDT
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http://www.famalegoods.com

free shipping
High-Quality. Low Prices. First-class Service
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Thanks to the support!

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Sonic Drive-In pay rate

I sorry i worked at the hell hole with a [censored] who compained more than customers this isnt my complaint my issue is the pay rate for the car hops they bust their ### to take out orders on roller skates thats not fair cause half the cheap ### customers dont tip whats up is that i worked at pizza hut for 7.25 plus tips as a freaking driver so tell me whos being fair in role of suposed proud last of the drive ins kiss my redneck butt cause i got screwed working for the hell and still couldnt pay bills i was a fulltime cook working over 40 hrs a week and couldnt pay bills and the sad part of that all i was paying extra for was cigs and fuel for my car where this great pay and benefits up the corprate people ### driving exspensive vehicles and lughing atthe one that work for them so all you peopl who tell the others stop whining shut the hell up until you know the hell that goes on there stay quiet cause you are the reason im ###ing journalist and guess what i dont give damn about spelling

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Heather Keith
, US
Jun 06, 2017 11:14 am EDT

I went and got hired at sonic in cleveland Oklahoma 74020 zip code and I got a virus witch would not let me work one day 24 hours is what doctor nurse said to me on the phone .that's the first thing since than the store is never ready for the next shift and always borrowing things from surrounding stores .two every time I would walk a Mike and be there early the manager would send me home . I wanted the job to pay my Bill's because no one else will. I don't care about how Heather or who ever runs that store but I have called so many times that when they see it's my number it like I'm dealing with children they do not answer. I just want my last check posted as soon as I can have it .due to this I do have it where I can price everything in this complaint. I would work for sonic again but not corpate if this is how it's run.

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Oldsonicemployee
Knoxville, US
Dec 29, 2012 3:37 am EST

I agree with the manager from central Tennessee. The car hops don't get paid enough to do what they do. I worked at the one in Knoxville, Tennessee and both Regina Weaver and Heather (Manager, & Assistant Manager) were both very rude to me. There is no reason to scream at a person for doing their job. But he's right they don't get paid anything. My checks were always under 250. Never have I gotten a check from them that was good. I left for the reason of the screaming. I have worked at 3 different sonics in my lifetime and I will never work at one again. The stores are nothing but a bunch of pot heads that don't know what their doing and have no customer service skills at all. The only one that I liked was On North Kentucky Street in Kingston Tennessee. They had the best employees and the best managers. But once again never will I work for another sonic.

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elizabeth a.
Norman, US
Sep 12, 2012 7:55 am EDT
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i recently was hired on at the Chautauqua store in Norman OK and so was my friend bre. the night manager was very condescending and rude every night. i quit after a week. the operating manager gorge never called me back about a question regarding my pay for one of the nights i worked. i went in on pay day and my pay check wasn't there. the manager Rachel said she didn't know where it was and it depended on my last name for when the checks come. well my last name starts with an A. i should be the first one to get my check. my friends last name was a W and she only worked 3 hours and got her check. the reason she quit was because the manager Rachel said gorge doesn't train and i don't have the patience to. and left her all alone on the switchboard by herself she has never worked at sonic a day in her life! but what really pisses me off is people depend on their check to pay bills and support their families! and i complained to corporate and they said it will take 24 to 48hrs to have someone call me back. well that's not going to pay my bills either. thanks for screwing your employees sonic! and your food isn't that great either. there are way too many choices on your menu. makes it way to complicated for the employee and the customer.

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just for me and not for you
Cross Plains, US
Dec 07, 2010 8:10 am EST

I do have to agree with the young man. I am an assistant manager for a Sonic in Central Tennessee. I have been employed with SRI for 11 years and counting and only make $7.50 (.25 cents over minimum wage). The car-hops had their pay reduced to $3.19 at the beginning of the year and truthfully, it isn't fare. One, because they are busting their rear ends to get the food out in an ungodly amount of time... (3:30 Max) and Two, not all customers that come to the drive-in tip so the car-hops are not meeting the full minimum wage requirements set forth by the Dept of Labors FSLA. Also, Let me ask you a question, would you break your back and hustle trying to beat the clock if you were only making 3.19/hr.? SRI has always been crooked and conniving. Everybody from the GM's up to the New CEO Mr. Omar Juanan is money hungry. I have never seen a bonus in my life, even though I hear that I am eligible to receive them. On top of never receiving a raise or a bonus, the payroll office rarely gets my paychecks right and I only receive half of what is owed to me. Before you begin calling people stupid and accusing them of being angry at the world, remember that a complaint is a complaint and not all people communicate the same. I hope neither of you are managers, cause I would not have you on my team if that's how you handle complaints.

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10:54 pm EDT
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Sonic Drive-In carhops

I'm sick of hearing complaints about carhops asking if the customer wants change. These people work for $3.50 an hour ever since SONIC decided they couldn't afford to pay servers. Someone said they won't tip for a carhop to walk 10 feet to deliver them food. Well, why don't you get off your fat ### and walk for it yourself, you lazy loser?!? I worked for Sonic when they still paid minimum wage, and we were always surprised to get tips. Now, these people depend on it, because SONIC CORP. if sofa king cheap! For any of you carhops that read this, I STRONGLY recommend that you start bringing your own bottles of "WATER" to work and carrying them on you. When you can tell that someone's not going to tip you, and I know that you can tell...Pour the "WATER" in their food. Just make sure you piss in the bottle first!

You fat, lazy idiots! Get out of your air conditioned car and WALK to get some food. I swear that EVERYONE in this country is too obese to be allowed to live!

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4:42 pm EDT
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Sonic Drive-In 2 words "plain wrong"

I've worked for this location for almost 2 years now. This store has'nt been ranned right since Troy stupid ### got rid of Ashley Hairell. Once he promoted Ryan Hite to be the damn GM of this store, thats when the store went down hill. There have been some issues going on in this store for a while now and finally one of the employees got it out. Even though he was upset because of the demotion that he was given, he decided to go off about the managment staff, saying partial things that was not true about some of the managers. Yet, one of the managers, Shancy everything was true about her. I worked several nights with her, and wasnt ### ranned right. She was ###ing employees in the inside of the store in the office/stock room and outside the building. Its a proven fact that she did this. There was about 300 dollars came up stolen because she felt like having good ole times with one of the employees in the store was more important than running her shift. Ryan Hite(GM) stupid ### found out the next day, by rewinding and fast forwarding the cameras multiple of times in front of all the employees. What type of GM is that? That isn't anybody business but the managers. To be technical about the situation, the boy name was Zach who stole the money. Ryan made sure he was arrested, but nothing every happened to the manager. Troy Templin who is the area supervisor, is aware of this ###, and what you think he did, not a damn thing but transferred her to the Riverside location. This isnt the first time she has got caught ###ing employees, this also happened at the Madison location, in which Dina Templin is the GM and Troy Templin is her area supervisor also. Isn't this called "Conflict of Interest"? How is this allowed? But I guess Troy doesnt see anything wrong with certain managers having relations with their employees. The saying about Darnell wasnt true. Yet he does joke around here and there, but he doesnt make anybody feel uncomfortable. There is one thing about him I can say, when we get orders, all the joking around cease. He is the only manager in here that we feel really cared about this damn store. It wasn't no type of favortism with him. He did most of the work in this damn store, made sure everything was up and running right verses the sorry ### GM we have who really didn't give a ### about nothing, but riding his ###ing 4-wheeler and buying rims for his vechicles. Anna she just didnt give a damn about nothing, so its really nothing to say abouther. As long as she had her five days opening and off by 2 or 3 she was okay.
After all this ### went down, the person that got fired (Darnell) was the wrong ###ing one. I just cant see why Shancy ### hasnt been dismissed from the company period, and why Ryan ### hasn t been fired. Darnell did all his work and Ryan just got the credit for it. Now that Darnell has been fired for nothing, watch how this damn store get ranned. If Troy Templin stupid ### dont be at this location from open to close then this store aint gonna be ###. I hope whoever the owners is of this company, start to come any see whats going on in Troy stores, then they will see that these stores isnt really what he make them out to be. Ryan HIte will not make it as a GM if Troy dumb ### didnt hold his hand all the time. Most of the employees at this store believe that the only reason they fired Darnell was because he was a black manager and they had to do something to make the owners feel better, so Ryan and Troy did that to cover their own ###. The majority of the populations in this store is white employees and we feel that Darnell was done wrong. Somebody need to take a look into this because this is wrong! Take a good look, Troy ### run threw managers like its ###ing crazy. He has about 20 different managers leaving in and out of his stores in a 1-month period. Especially out there at his wife store, Madison location. If he develops his managers like he should, he wouldnt have this problem. Its a damn shame, im only an employee and knows more ### about this man than you will every think. All the owners have to do is come and talk to every employee i this building and we will tell them the truth. Yes Troy made a ###ed up decision.

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9:22 pm EDT
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Sonic Drive-In the way he was dressed

Dear sirs, on Friday June 11, 2010, at approximately 8:40 P.M., Ihad the privledge of stopping and partonizeing your store in Hesston KS. I was very impressed with the layout of the building, it was neat and clean. But, my impression quickly changed when I pulled around to the drive up window and was greeted by a young man with tattoos and a large prodruding studded lip ring sticking out of his lower lip. Not only did I loose my apetite, he also scared my young children that were with me in the car.
Is this the corporate image that you are trying to establish? I would rather not expose my family to freeks when I take them out to eat at a family restaurant. I understand the importance of corporate image and I wanted to bring this matter to your attention so that it can be dealt with in a swift and immediate manner.
Gkod knows how many customers are turned away by this freekish sight greeting them at the drive up window.
I would appreciate a response from you concerning this matter.
Sincerely, James Moiser
808 S Edgemoor
Wichita KS 67218 e mail, , [protected]@sbcglobal.net

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NikiRobinson
, US
Sep 11, 2015 8:32 pm EDT

I work at Sonic. I am a car hop and i have lots of tattoos on my arm. Sonic does not discriminate against people with tattoos as long as they are not vulgar. Also you are not allowed to have piercings except for studs in the ears. Some employers make exceptions, as long as a person is doing their job, you shouldn't be so rude. You know the saying "you shouldn't judge a book by its cover" ? You seriously do not know what type of person they are just by looking at them. If your kids are afraid, maybe you need to teach your children that there's people out there that have tattoos and piercings and that these people are not to be feared its just a way of expressing themselves.

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bweef
Jacksonville, US
Sep 22, 2013 11:47 am EDT

I don't see anything wrong other than the person putting in the complaint.

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AskingAlexandria1997
San Antonio, US
Sep 22, 2013 11:23 am EDT

Your a ###. Piercings ###ing rock. Go ### yourself.

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geenah dawn
Sparks, US
Feb 11, 2013 8:04 pm EST

I am a sonic employee. As it stands, we do have certain procedures that keep individuals employed by Sonic Drive In to uphold certain precautionary standards while working within the job site. You are correct to say he should not have had any facial piercings but I find your demeanor about his tattoos and "freakish" ways...well quite frankly, repulsive. With in this time and age we all have the ability to express our self how we chose. As long as the tattoos were not vulgar, racist or inappropriate there should not have been a problem. The only problem I see here MR. MOISER, is a overly self righteous man who has kids and an email that proclaims him to be a "FLYBOY"...very nice by the way. I hope you understand that kids learn the world through their parents eyes. If they were afraid it was because you taught them to be. Learned behaviors...nature and nurture...so many theories but if I were you id start worrying about looking inward instead-of outward at other people. Last but not least, I see you appreciated Sonics fine establishments. I did not hear a complaint about their speed of service, quality or the comprehension and clarity in which he took and gave out your order. Therefore they must be doing something right. I tip my hat to you sir and have a good day

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bluestar74
George, US
Apr 22, 2012 2:11 pm EDT

You're the uppity ### who acts like she's never had sex because its bad, but has two kids, aren't ya? If the kid was nice, who cares what he looks like. Can't even spell freak, ha. the "freek" at the window is probably smarter and nicer than you.

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SonicCarHop
Charleston, US
Dec 11, 2010 3:15 am EST

freak, not freek.

and I have worked with people like that before. I thought the same thing "why would they hire someone like that? It cant be good for business..." but that guy ended up being a 10x better employee than anyone else.

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jamie00111
Youngsville, US
Oct 13, 2010 7:51 pm EDT

seriosuly its almost 2011 and your made about toatoos? Scared your kids huh? Your a idiot!

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dc2
Wichita, US
Jul 09, 2010 12:32 am EDT

Please shut the ### up ### about tattoos and piercings. This isn't the 1920's anymore, its 2010. Times have changed, and so have styles/genres. Just because people have tattoos and other 'body modifications' doesn't make them a bad person or anything. I'm sure people who see you at your job(if you have one) may or may not be different from you. Maybe you're fat, and they're not? Maybe you're bald, or balding? Maybe you're short, or have a skin disorder? There's nothing wrong with any of the above, but if you fall into one of these categories, how the ### would you like it for someone to call you a 'freak'? I don't understand how some of you ignorant, small minded ###s can be so judgmental.

For the record, I have no tattoos or piercings.

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loveorfight
Naples, US
Jun 18, 2010 9:20 am EDT

and ftw...### SONIC! hehe

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loveorfight
Naples, US
Jun 18, 2010 9:18 am EDT

Excuse u but who said that someone with tattoos and piercings is a freak? in my eyes thats jus someone that wants to express there individuality. jesus christ what has todays siciety come to these days...so many STANDARDS to adhere by its just ridiculous...and makes me sad...the human race is ###!

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1:31 pm EDT
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Sonic Drive-In horrible service

I went to my local Sonic here in Mocksville, NC today. It used to be a hell of a good restuarant, with great service and a good manager. On several occasions he came out and sat with me and my children on the patio area and chatted with us while we ate. He even came out and gave my kids some free ice cream cones one day for being regular customers.

I have been back several times since he left, all with horrid results. I understand a new manager has to take time to get new people in and trained up, etc etc...but this is rediculous. I don't see how they get by a health inspection.

Every time I pull up, the trash cans are overflowing, there is some kind of residue on the menus, and spiderwebs on all of the menus. The dumpster area is always wide open and you can smell the stench of rotten food from your car. The new manager has apparently fired all of the previous staff because I now see no familier faces. Instead of my usual polite and friendly server, I am met either with a clearly drugged up homosexual male on skates, or a girl that looks like she just got done doing something naughty in the bathroom.

Every time I order, it takes almost 20 minutes to get my order. I remember on one occasion the previous manager had my order done and at my vehicle BEFORE they got done talking to me. I didn't even know I was done ordering by the time it was there. Now, I order ONE drink. ONE. And it takes 20 minutes. Rediculous.

But back to todays event. I pull up and notice 3 employees sitting behind the building. At first I thought they were taking a smoke break. Then I smelled it. Like a fog, the dense smell of marijuana rolled into my window. I ignored this, as I honestly didn't know what to do about the situation and pulled into a parking spot near the front of the building. We now eat in our car, as the tables on the patio are always covered in gum, ketchup, etc.

I press the button to order my food, and I get no response. Figuring the button is broken, I move to a different stall. Trying again, and once again no response. At this point I get out of my car and go inside the front doors. There is nobody there. NOBODY. I say "Excuse me!" several times, with no response. Finally I got aggravated and left. As I pulled out, I saw the same three employees, one of which was wearing an embroidered shirt (I can only assume she is the new manager) finishing up their "smoke" break. One of them was talking to someone parked near the back of the building, so I am assuming they are selling what they are smoking.

Needless to say, I WILL NOT be back to this restuarant. EVER. And I hope this complaint makes it to every other person in my county. And if the old manager ever reads this, I want him to know I appreciate his hard work and great customer service. Any business would be lucky to have him.

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Update by sonicusedtorock
Jun 03, 2010 3:51 pm EDT

Another instance of your teenage wisdom.

#1 A sixth grader noticed before you that I am not a woman.
#2 You are unable to file charges against an adult, your guardians would have to do that for you.

And I would love to see you defend yourself. Luckily for you I live about 2, 000 miles away from you. However, the internet has no care for distance and I am intelligent enough to find out everything about you and completely destroy your life as you know it. You are not old enough yet to understand the importance of credit, or your identity. You also have not discovered how brutally your home computer can be mauled with the correct information in hand. Keep running your mouth.

Update by sonicusedtorock
Jun 03, 2010 3:36 pm EDT

I will admit that I would like to come to Finlayson, Minnesota and whip your tail like the ignorant brat that you are. I hope for your sake that you have your identity and your computer IP well protected. Otherwise, your life is about to get a lot less enjoyable.

Update by sonicusedtorock
Jun 03, 2010 3:15 pm EDT

Ok. We can continue this drama for all time if you wish, but I will not be outspoken. So far I am ignoring your "bad, ungrateful mother" crap because it has no bearing whatsoever on my initial complaint. I will however be happy to further assist you in your grammer faults.

"You are a bad ungrateful mother.**(two spaces)****(Too)** bad your children are learning from you. People are entitled to breaks **(remove "you know")**. What a horrible household you must have. I bet your children are ashamed of you. **(remove "Also Stupid, )** I posted "letter" instead of complaint, and **(remove "idiot") this is a letter.**(two spaces)** You are not a very smart person are you**(?)**

In response to the above post, People are entitled to breaks in the event they work more than 4 hours in my home state. However, marijuana is not legal, nor is it decriminalized in my state for medical use. Therefor, the employees are breaking the law.

I am aware that you posted "letter" instead of complaint, and I corrected your error. The very URL of this site is complaintsboard.com. A letter is written to an individual, or multiple individuals that are named in a "CC" format. This complaint was not directed at an individual person, therefor it is not a letter. As far as my personal intelligence, I am afraid you are mistaken. I have an IQ of 164, which is Mensa level (assuming you even know what that is without googling it). I also attending VPI for a period of 6 years and graduated with a Master's Degree in business management. Should we correct your second post?

That two spaces thing is outd**(a)**ted**(, )** so you just made yourself look like an ###. One who can neither spell nor read. B**(remove space)**ut I guess you were raised to be an ###, and are raising your children the same.

I don't know at which point in your teenage life you decided to re-write the rules of proper grammer, but the "two spaces" thing is not outdated. It is proper. The only person who looks like an ### here is you. I will raise my children as I see fit. Apparently your parents didn't do too good of a job themselves.

Update by sonicusedtorock
Jun 03, 2010 12:23 pm EDT

@BlackIrishTeen

Wow, you found one incorrectly spelled word in my entire post. Congratulations, perhaps you should get a job as a spellchecker. Oh wait, computers do that for you...which is probably the only reason you got as far as you have in school. Unfortunately for you, computers do not check grammer. So let me fix your errors for you. "You are setting a bad example *(FOR)* your children.**(Two spaces)** People are entitled to breaks. I feel sorry for your children. **(In addition)****(, )** **(it would be in my opinion that)** your children know how to spell "ridiculous"**(.)****(Two spaces)**Why did you not ask them to check your **(complaint)** for spelling **(errors)**.

As you can see, in your short four lines of text, you made nine grammatical errors. Compare this to my one error (which could have easily been avoided should I feel the need to use a computer to supplement my own intelligence) in forty five lines of text. Rationally, any intelligent human being would be able to see who the more well educated person here is. Keep your ignorant teenage wisdom to yourself, and the world will be a better place.

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jamie00111
Youngsville, US
Oct 13, 2010 7:53 pm EDT

this guy is just stupid... really you smell pot but dont call cops huh..? stupid
if you dont like it dont go back but dont lie about peopel!

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ScamBusters96
San Bernardino, US
Jun 03, 2010 6:56 pm EDT
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Most certified typing tests require two spaces after punctuation. That being said Irish never has anything worthwhile to contribute to this site so pay her no mind. She only offers juvenile responses that include how bad of a mother a person is or that they are merely a disgruntled worker. Zachary is correct she will be banned again.

I am not certain how I am missing that this is in letter form. It is not addressed to any specific person, nor does it include the usual closing that a letter would include. Thankfully this complaint includes actual paragraphs thereby making it easy to read compared to many of the other complaints that go on and on without any break in supporting information.

P.S. He said his I.Q. is 164, not 162.

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Sonic Drive-In roach infested sandwich

We ordered a chicken club sandwich and found a cockroach in it, unfortunately my wife had partially eaten it before discovery. The supposed owner of this franchise (Jim Baird) was rude and verbally abusive when contacted. Please avoid the Sonic at 306 W. Covell in Edmond, OK. Cleanliness is obviously an issue with this Sonic.

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Denise Painter
Easley, US
Aug 11, 2010 11:28 pm EDT

Sometimes you aren't in a position to go back to the restaurant, even under the worst of conditions. I once ordered two burgers and a soda at another fast food franchise after leaving a doctor's office across town from my employer. I get back to work, hit my desk, open my bag to find that both sandwiches had cheese which I had emphasized I did not want not once but twice (I am lactose intolerant) and my soda was supposed to be diet but was regular (I have diabetic issues as well). So, in essence, I had no lunch and was out over $5.00. I also couldn't leave work to travel 20 minutes back across town. When I called the restaurant, they asked that I bring everything back and they would make it right. When I explained the situation, they told me they didn't give credits or rain checks. I was so very tempted to take the food out, leave it in my hot car in the sun then take it back that evening but it wasn't worth the effort or spite...instead I told all of my friends, changed my facebook status for a day to recommend avoiding that restaurant, and twittered it to everyone on my list. Within six months the local franchise of that chain was completely closed. As a former restaurant manager I realize that everyone makes mistakes, but no matter where you work it is your job to give the customer what they have purchased, with reasonable expectations of cleanliness and appropriate temperature. If you don't you aren't doing your job and you don't need to be in it. Just my two cents.

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Sonic Drive-In treat customer bad

One night and the first night I had been to sonic I was there with my boyfriend we were talking and talking for a long time that we forgot to order something and they closed well we thaought that it was ok for us to stay there but next thing u no the manager called the cops on us it was a very bad experience that will be the last time I ever go to Sonic.

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Sonic Drive-In unprofesssinal staff

I was hired on at Sonic as a fountain person. When I arrived I was not trained on anything and the guy that was supposed to be training me was very unprofessional. He was using profanity the whole time and everything he was trying to explain to me was wrong. I was not even trained and he expected me to get everything the first time. He was very rude. He started throwing things and this was my first night on the job and he expected me to already know the job without even having Sonic experience. I never experienced nothing like this. Also other empolyees that work there were very bossy and rude with no respect. I was put ont he schedule only two nights a weeek and those nights made to go home after only being there two hours. I called in sick one day and was fired because the rude manager said I only work two nights a week which was not my fault and I am not dependable. This action was unacceptable because you do not fire a person for being sick. I will report her to the Dept. of Labor. Also the manager needs to be terminated.

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Surething318
, US
Aug 02, 2011 10:39 pm EDT

Exactly the same thing happened to me. I was fired after 2 months of working there because " I didn't have the right personality for the job and wasn't catching on fast enough" I was never trained and only learned how to do drive thru. I really hope all sonics aren't managed this way. They only make up things to fire you just because they don't like you.

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thepalletboss
Kansas City, US
Jun 21, 2010 12:12 pm EDT

Sonic has a corporate complaint line. It is [protected]. Please be sure to call this number if you want your voice to be heard. If they hear from all of us, they may change their policies.

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7:22 am EST
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Sonic Drive-In promotion down the drain

I am currently employed with this ridiculous ### company! Reason why i'm still here is because i'm still young only 21 in college and need a job to pay for school and get by! Anyways I was transfered to a store that is like 20 minutes away which i didn't mind driving to with my promised raise and promotion! none of which i was given. The store 5071 from which i originally came from was litteraly 2 min away from house 6 min walking dist. ... It pisses me off highly when there is a manager that works there currently on night shift that smokes weed in the bathroom and as i found out yesterday sleeps all night, and also drinks alcohol inside the store, and to top it all of snorts cocaine! I have been busting my bubble studying and doing what i can to make it to management and when i'm halfway through my training my General Manager quits because of an unfortunate incident that happened to her at this ### hole! now we have a new boss and I've had to pretty much start over because he doesn't have a slot to fit me into ... What the hell is that? don't know what the hell to do... I want to just take my uniform shirt off and choke him with it but we all know it is unappropriate! so anyone have any serious advise besides find another job? Oh yeah and i spoke to human resources and no one has even got back to me! how ridiculous i swear this place is such a scam! i know because i work there! They don't give 2 ### about there employees or there customers/guests. They just want to rip people off from there promotions into management and price wise too! there freggn expensive its why there business won't grow... At any rate does anyone have any information?

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Sonic Drive-In Scalding Hot Coffee

I am a chronic coffee drinker who enjoys several cups of coffee daily. Over the years, I have drank all kinds of coffee, and I have spilled a lot of coffee. Today however, while in-town for a doctor appt, I decided to stop at Sonic in Lawrence, KS to order breakfast & a coffee. While transferring the coffee from the foam cup to my insulated mug, some of the coffee spilled over top of my hand, & in I practically jumped out of my seat, it was so hot. My hand turned flaming red & felt like it was on fire. The pain was excruciating. When I got home, I immediately applied aloe gel & an ice pack. I had to keep the ice pack on & off for 5hrs until the burning finally calmed down. I am now left with at least a 1st degree burn over the entire back of my hand & several fingers. I am furious that Sonic could allow it's coffee to be served so hot. After thinking back, I can remember on one other occasion when I visitied the same Sonic & could not drink my coffee for 20 min, because it was too hot & singed the tip of my tongue. Coming from someone who enjoys hot beverages, & can drink freshly poured from the pot coffee, that is pretty bad. There is no reason whatsoever, that any restaurant should serve consumers hot drinks that are 1 degree shy of boiling.

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Ed_7m
, US
May 04, 2011 11:45 pm EDT
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common sense is now uncommon sense.

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GreenLoving
Youngsville, US
Apr 28, 2011 7:52 am EDT

Are you serious? The last time I checked the coffee was supposed to be really hot
Plus they cant control it anyway. We have a machine where all we do is press a button and it comes out.
They cant help how "hot" it is =/ Do what most people do when they get coffee, blow and let it cool off before drinking.

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Sonic Drive-In anyone with a complaint

This is a simple solution to your complaints regarding Sonic Drive-In's across America. If you experience a problem, simply call 1800-OKSONIC. The customer service representatives will resolve your issue and send a trouble ticket to the affected store and the store franchisee. If problems are not resolved at a store, the store can be stripped of franchisee rights and be forbidden to open.

Thank you for reading.

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Amber89
Fort Smith, US
Jun 17, 2014 10:35 am EDT
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I was told that they wasn't going to give me my last pay check until real late but they would be closed when I would be able to get it. They pay you at really horrible times especially the sonic ion Zero St in Fort Smith, AR.

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DHB
Starkville, US
Oct 08, 2011 6:16 am EDT

The number is actually 1-866-OK-SONIC. The information provided about the hotline is mostly true with one huge exception. Priority complaints, as we call them, have no bearing whatsoever on the franchise agreement between the owner and Sonic Corp. Franchise rights cannot be stripped because of priority complaints, only for such things that fall into the category of failure to operate in accordance to the franchise agreement. This includes issues such as not ordering the correct food from the correct place, unsanitary work practices, or failure to pay royalties. Please don't go blasting anyone with complaints and threaten to have their franchise rights revoked. The partner will most likely laugh at you when you say this.

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cathe watson
Columbus, US
Jul 06, 2010 5:19 pm EDT
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after calling in a complaint about being charged for extra flavorings and not receiving them (happened on more than one occasion), i decided to try again...it was 2:15p.m. during happy hour...again it happened...i opened the lid to check and i did not see the extra flavoring of extra lime and extra strawberries in my strawberry limeade... the drink tasted watered down...when i asked the lady at the window - operator #3 if the flavorings were added, she called back and asked someone and they assured her they were put in...the drink actually tastes like someone left some of their drink and just filled the rest up with ice and water...this happened on shift: c and the tkt# is 0166...the phone number listed on my ticket is [protected] and it is to a fax machine...the store #is 3507 and is located on manchester expressway in columbus, ga...it is sad that a business with a product as tasty as the properly made strawberry limeade would not care to make it the best they can...cathe watson, 1121 30th street, columbus, ga 31904...phone number is [protected]

Sonic Drive-In In-depth Review

Menu Variety and Quality:

Sonic Drive-In offers a wide range of food options to cater to different tastes and preferences. From classic burgers and hot dogs to refreshing milkshakes and slushes, there is something for everyone. The ingredients used in their dishes are of high quality, ensuring a delicious and satisfying meal. The taste and flavor of the dishes are exceptional, with each bite bursting with flavor.

Service Efficiency:

The speed of service at Sonic Drive-In is impressive. Orders are fulfilled accurately and efficiently, ensuring a quick and seamless experience. The staff is friendly and professional, providing excellent customer service and making you feel welcome.

Pricing and Value for Money:

Sonic Drive-In offers affordable menu items, making it a great value for money option. The portion sizes are generous, providing a satisfying meal at a reasonable price. They also have special deals and promotions that offer even more value for your money.

Drive-In Experience:

Ordering from the car at Sonic Drive-In is a breeze. The drive-in stalls are readily available and functional, allowing for a convenient and efficient ordering process. The food is delivered to your car in a timely manner, ensuring a seamless experience.

Cleanliness and Hygiene:

Sonic Drive-In maintains a high level of cleanliness in their dining area and restrooms. The staff ensures that proper handling and storage of food are followed, maintaining hygiene standards. Overall, the cleanliness and hygiene standards are commendable.

Customer Satisfaction:

Sonic Drive-In values customer feedback and strives to provide a satisfying experience. They are responsive to customer complaints or issues, ensuring that any concerns are addressed promptly. They also offer loyalty programs and incentives for returning customers, showing their commitment to customer satisfaction.

Online Ordering and Delivery:

The website and app of Sonic Drive-In are user-friendly, making online ordering a breeze. Online orders are accurate, ensuring that you receive exactly what you ordered. The delivery is timely, and the food arrives in good condition, maintaining its quality.

Environmental Responsibility:

Sonic Drive-In is committed to sustainability and waste reduction. They make efforts to use eco-friendly packaging materials, minimizing their environmental impact. They also participate in community and environmental initiatives, showcasing their dedication to environmental responsibility.

Accessibility and Convenience:

Sonic Drive-In has numerous outlets located conveniently, making it easily accessible to customers. They also provide ample parking spaces, ensuring a hassle-free experience. Accommodations for customers with disabilities are available, making it inclusive for all.

Innovation and Special Features:

Sonic Drive-In constantly introduces new menu items and promotions, keeping things exciting for customers. They also offer unique offerings and customization options, allowing you to personalize your meal. The integration of technology enhances the customer experience, making it even more enjoyable.

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Contact Sonic Drive-In customer service

Phone number

+1 (866) 657-6642

Website

www.sonicdrivein.com

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