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Sonic / bad service, messed up order and had a bite taken out of food

store #2948 off st michaels, Santa Fe, NM, United States Review updated:

I ordered a simple meal at sonic drive thru on the night of march 28th 2012. I had ordered a foot long coney and 2 deluxe burgers when our order was brought to us the coney was not a foot long when asked to exchange for a foot long we were givin attitude and told we would be charged a larger amount for the meal. my boyfriend went into the establishment to exchange the food and was told a lie that we had ordered something different which was not the truth. I had gone in to the establishment at this time and asked to speak with a manager. I was informed there was not one on duty and the only manager only works during the day. I then asked for a number to cantact a manager or the store owner. I was told that they are not allowed to give the phone numbers out. I then asked for the store number and the employees name. he tried to scribble down the store # and leave the name off so I had to rewrite the store # and the employee christians name myself. after leaving the location I had my boyfriend check our burgers and one had a bite taken out of it. I am so dissatisfied with this sonic everytime I eat at this location my order is messed up my last experience I was given a chile cheese coney without chili.

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Comments

  • Lo
      15th of Apr, 2008

    The food sucks everytime I go there

    0 Votes
  • Ke
      18th of Apr, 2008

    I WAS AT SONIC AT 10:48 ASSUMIMG LUNCH START AT 10;30 . i WAS SERVED THE WORSE HOTDOG EVER. tHE HOTDOG TASTED LIKED IT HAD BEEN SATTING ALL NIGHT.VERY DISPLEASED WITH SONIC AT THIS POINT.

    0 Votes
  • Te
      16th of Aug, 2008

    cannot get to trash can to rid of your trash after you eat

    0 Votes
  • Dh
      19th of Dec, 2009

    Umm, we don't have breakfast/lunch/dinner hours. We have a full menu served all day.

    0 Votes
  • De
      7th of Sep, 2010

    then go somewhere else duh...

    0 Votes
  • De
      7th of Sep, 2010

    thats why you have legs get out of your car and walk over to one

    0 Votes
  • Am
      3rd of Jun, 2011

    very cold food

    0 Votes
  • Mo
      3rd of Jun, 2011

    mmm, cherry limeaide...

    0 Votes
  • Ma
      20th of Aug, 2011

    Ordered a large fry was given a small and charged for a chili cheese fry. At store 4785.

    0 Votes
  • Ir
      20th of Aug, 2011

    You have a voice, use it. Click that big red button and tell them about it. Too many people lack confidence to solve their own problems and ignorantly expect others to fix them. But I guess it's easier to hide behind a keyboard, right? The internet will definitely get you your large fries...

    +2 Votes
  • Ir
      21st of Aug, 2011

    I suppose the upper class needs something to complain about too, right? A fast food mistake is the equivalent of losing your limbs in Iraq to these people. And we wonder why everyone hates America...

    +1 Votes
  • An
      28th of Mar, 2012

    I could care less about the free meal. people like you must do this a lot then I dont. if i did why would i complain over a meal under $20 its the fact of the matter. if I'm paying for a meal i expect to be able to at least eat the meal and if I'm paying my order should be correct as well.

    0 Votes
  • An
      29th of Mar, 2012

    I'm actually employed and yes I have a good job you should just stay out of this unless your the person who took the bite from the burger and you work their as well. You are obviously someone with nothing to do or you would not keep commenting on something that does not concern you. So run off get a job and mind your business unless you have something helpful to say. I posted this hoping someone who has morals and respect wouldn't go through the same thing I had to. I did not post this to be put down or called a lier so like I said if you have nothing helpful to say butt out.

    -1 Votes
  • Ir
      29th of Mar, 2012

    Tasha is correct quit being a crybaby. You post on this website anyone can respond if they feel like. They are not required to give out phone numbers. Would you like it if someone gave your phone number without your permission. I understand that they gave you the wrong order but everyone makes mistakes. Even you mistook lier for liar. Givin for given and many more. Then there is that whole 'I'" thing in your replies. Do we bash you for your mistake, no. Just learn from it and move on.

    0 Votes
  • An
      29th of Mar, 2012

    WOW you people this is why its called a complaint sight. ya I may make spelling mistakes but how would you like to get your meal messed up over and over and when you finally say something you get responses like the ones you 2 are leaving. I hope you 2 get the same service and karma does its work.

    0 Votes
  • An
      29th of Mar, 2012

    do either of you even work? or do you just go thru complaints from people talking smack.

    -1 Votes
  • An
      29th of Mar, 2012

    honest people like me are always getting screwed over by greedy unhonest people like you.

    -2 Votes
  • Ir
      29th of Mar, 2012

    Actually I do have a job. But for someone who is supposedly employed you sure have a lot of time on your hands to bash everyone who posts negative replies on your review. I have had people give me the wrong order, but so what like I said people make mistakes. I simply ask them to correct it instead of making a song and dance over it. I don't get dramatic like you do. You are the one talking smack.

    0 Votes
  • An
      29th of Mar, 2012

    So a bite from your burger is an order mistake as well

    0 Votes
  • Be
      29th of Mar, 2012

    Actually how do you know that Tasha and Irene are dishonest. You just assume so because you had a disagreement with them online. I know you came to this board and expected people to side with you, but guess what that is not always going to happen. Irene does have a point for someone who has a job you sure do have a lot of time on your hands. You have posted five times at different time frames. It seems like you reply back quickly after someone else posts a negative response. Also claiming the burger had a bite out of it. ###, if you are going to make things up, at least make them believable. GROW UP. You are assuming that the two others don't post and that they are dishonest based on their replies to you.

    0 Votes
  • Ha
      29th of Mar, 2012

    "So a bite from your burger is an order mistake as well"

    ###, this was obviously written by an ex employee.

    0 Votes
  • An
      29th of Mar, 2012

    Okay I just talked to my boyfriend about the bite in my sandwich, and he said that he may have taken it but he does not remember in all the fuss about the mishap. Mind your own business all of you. Before you go around bashing my boyfriend for the sandwich he may or may have not took a bite out of remember, he forgot and made a mistake and one of you mentioned making mistakes is okay. For your information I am not currently employed but I am looking for a job. Yeah I have been fired from my previous job but it was not Sonic's. Not that this is any of your business. You people need to stop posting on my review and mind your own business. That employee was lucky that I was there to calm him down or my boyfriend would have giving her a black eye which she deserves. My 13 year old son is making lies about my boyfriend showing him kiddy porn links and I don't need the stress of you guys making him out to be a lier, my son is doing a good job of that. because he wants us to break up.

    -1 Votes
  • Id
      29th of Mar, 2012

    I really think the point here is she was given the wrong food. I really believed you until the "he may have taken a bite from the burger". I hope you ask God for forgivness for the lies you tell.

    0 Votes
  • Fa
      30th of Mar, 2012

    Wow, tobey you have issues.

    0 Votes
  • Fa
      30th of Mar, 2012

    You too Tasha.

    0 Votes
  • Jt
      30th of Mar, 2012

    Also if you are a parent have you never told your baby to shut the [censored] up and stop crying because you are tired because your throat was sore. Have you ever told a boyfriend to [censored] off. My boyfriend whom I had the baby with(not the one who was with me) is a lying ### himself. Saying that I am unfit to be a mother so the courts decided the child should live with him. He saw a bruise on our child(which was caused by accident) and they said I am abusing the child. I admit that I lost control at that time. I reassured the courts it would not happen again but they took his side.

    0 Votes
  • Jt
      30th of Mar, 2012

    Also I am not 18, I am 22 a whole ten years older than Tasha4.

    0 Votes
  • Jt
      30th of Mar, 2012

    Also my account was not hacked, someone just created a similar username to mine and changed their state when I pointed it out that we were from different states.

    0 Votes
  • Ml
      26th of Mar, 2013

    Every once in a while, I forget why I don't go to this Sonic, but each time I do, I am quickly reminded. The food is always gross. Dry bread, cold fries fried in dirty oil, yuck! Now that Sonic is promising food in 5 min or free, there will never be a hot fry again, oh well there is always other places to go.

    0 Votes

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