Sixt.com / Sixt Rent a Car / false damage claims
We rented a car from Bergen, Norway airport on 17th June 2018 for 5 days and we were given a form to sign with existing damages noted on the form. We returned the car on 22nd June 2018 in the parking lot without causing any damage. Normally you are supposed to return the keys at the counter and the car is checked at the later stage. But fortunately a uniformed representative was present in the parking lot and we checked with him if we could hand over the keys to him . He took some good time to check the car thoroughly and confirmed everything was fine and we handed over the keys.
The next day we got an email stating new damage has been found "Scratch under front bumper" and we are liable for the damage. We were shocked to read the email as the car was driven on highways throughout and there was no way we would have caused damage without noticing it. Moreover, the car was being checked by the representative and any issues should have highlighted then and there. Also it was not practical to check if any existing damage was present under the bumper while picking up the car.
Our credit card was being charged for NOK 3528 for damages which was more than the credit card deposit held and there was no authorization for the amount charged. We tried contacting Sixt several times through email but a general response is received after a week stating "a damage has been found and you are responsible for the charges". We have raised a complaint with the bank against Sixt for charging more than the authorized amount and should be getting some amount back but still the credit card deposit amount cant be claimed back.
I and my wife are frequent travelers and have rented cars across but never had any issues. It is disappointing to have such experiences with reputed companies like Sixt. And it seems to be a common way Sixt raises such false damage claims to make some extra money.
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