Sirius XM Radio – Page 16

SIRIUS XM radio is a thief. Who handles class-action lawsuits? We were involved in an automobile accident March, 2018, at which time our car was totaled. We immediately contacted Sirius XM radio and notified them not to charge our account accordingly. They agreed and continued to charge our account. Upon continuous charges, we called again, at which time they promised to credit our account for the nearly 8 months of charges they fraudulently made against our credit card. As of February 4, 2019, they claim to have no recollection of these conversations nor record of escalation department resolution of our claim. They were only willing to credit our account $2.54! Someone has to stop SIRIUS XM radio's fraudulent and criminal acts. By the way, the escalation department was supposed to call us with our credit confirmation, but of course they never did! Ironically, there is no record of these conversations. Aren't all calls recorded!

Over the Christmas holidays I had to call XM to switch out a radio id. I lost a radio, bought another, and just switched the id’s. The operator asked me if I would be interested in purchasing their “special” deal on Sportcasters, which included 3-month service. I told her “NO WAY! I have to many radios as it is.” This operator decided that she would bump up her Christmas bonus and sent me 4 RADIOS! Then FRAUDULENTLY charged my credit card for all 4! I called XM and told them the situation. They told me I shouldn’t have signed for the radios. I explained to them that they were left on my doorstep and signing wasn’t an option. After hours of phone calls and being hung up on numerous times. I was finally told to send them back for a refund. UPS picked them up from my house and sent them back to the shop. Think my nightmare is over... not so fast! The shop not only didn’t refund me for the 4 radios. They sent me 4 new radios to replace them! And yes they added them to my account so I had to go through the process all over again of getting them removed! I was actually told that this time they would have to charge me a deactivation fee for the radios I didn’t order. Yes a supervisor also told me that. I called back and talked to another supervisor who was apologetic and told me that he would make sure I was issued a refund. No I am not holding my breath. And no I still haven’t got it. Oh and Shop XM still hasn’t sent UPS to pick up the four new radios from my house. I am considering lawsuit action and pushing a criminal investigation into XM. They fraudulently charged my credit card unauthorized and will not take it off!

I bought a 2011 Nissan Rogue that was pre-installed with XM Radio. If I would have known the harrassment I would receive later, I would SERIOUSLY not have purchased the vehicle.

After 90 days of the 'free' service, it stopped working. I didn't use it, so it didn't matter to me.

I started receiving correspondence via mail, offering half off of the yearly service price - I recycled them. After a month of getting letters twice a week the phone calls started. The number they had was my landline, which I don't use that often, but they would hang up on the machine, so I would get that annoying fast busy as my message. This was happening 3 - 5 times a day, 7 days a week. After two weeks, I grew tired of it and decided to check my caller ID. I called the 877 number, and sure enough - it was XMRadio. I asked to be put on the Do Not Call List (DNCL). They asked for my number, which I gave them, and they said they didn't have record of that number. I assured them that they did, since they had been calling me for weeks. She kept denying they had my number. I asked to speak to a supervisor, and waited more than 20 minutes, a Supervisor came on and told me the same things. I told him they were most certainly calling me. He said it might be another department. I said I don't care which department it is, put me on the DNCL. He said he would.

THE VERY NEXT DAY, I had the busy signal messages again. I checked caller ID and they were now calling from an anonymous number. RIDICULOUS. I blocked anonymous calls and have been busy signal free for one day. Let's hope it sticks.

If XM Radio calls with a good offer...say NO! I was telemarketed on my cell phone and offered a deal on 6 months of service. I accepted and gave them a cc #. After 3 months my service ended. I tried calling twice, both times I sat on hold for over 15 minutes so I hung up. Then, 3 months later I notice a charge for $92 on my cc statement so I called again. The auto attendant said my call would be ansered in roughly 8 minutes...22 miinutes later I get an answer. The employee notes my story and asks me to hold for moment while he transfers me to a specialist. I held for an another 33 minutes until I hung up and called my credit card. Whats realy wierd is that they didnt recognize my cell phone # on the acct but thats where I was telemarketed. I had to cancel my credit card because its a reacurring charge and I cannot get XM to canel it! This has become a fraud company. Beware!

I had used the XM-Radio service for several years and had been satisfied. While on hold waiting to update my credit card info, I was intrigued by an advertisement for a receiver. Seeing as mine was old, I spoke to the operator about it. Based on the ad and what the operator told me about the product, I ordered it. When I received it, it was not as described. Furthermore, on the receipt it said returns were not accepted. That was never explained to me. I tried to return it anyway but XM Radio refused to stand behind their product. They said all sales were final. Yet again, they did not say that when they got me to order it. Disillusioned and in disgust, I then tried to cancel the service entirely and they became very nasty and said they would charge me an early termination fee. I said how as I was on a month-to-month plan! However another thing they didn’t tell me was that when they sent me the receiver, they put me into a year contract! I did not agree to that. I did not authorize that! The operator stated they would put these charges on my credit card. Isn’t this fraud? In the end, I have waited so much of my time with them and reading what is out there on the web makes me very skeptical that I’ll have a pleasant resolution. I only wish I had checked out XM-Radio sooner!

I purchased a new car in which XM was offered for 90 days. I wish I'd had it yanked out of my car. Once the free 90 day sample was over, they called me almost daily. My phone rang in the morning and woke us up day after day. It rang and interrupted other phone calls and activities. I won't ever purchase this service because I do not want the harrassment when and if I have to cancel.

Be wise, don't ever let them have your phone number.

I work for a chevrolet dealership as a finance manager. I bought a tahoe with xm radio. I subscribed on line for three months of service, $38.00 and 14.99 activation fee. I looked at my bank account 2 days later, they charged me $610.00 for a 5 year plan. I called them to correct the problem. They said i signed up for five years and that it was my fault. I told them i needed the money refunded. They said it could take 5 days to give it back. They are located in the carabeans.
They gave me a phone number in washington dc. Not much help. They cancelled my account with xm in three minutes. I work for general motors. Em radio is a rip off. Dont give them a credit card. Your asking for trouble. They are scam artist. Cheats. Some one needs to do something about it. If you cant walk into a store and speak with someone. Dont buy xm radio.

XM Radio Called me with an offer for 3 months after the compimentary period ran out on a new vehicle. I agreed to the 3 month trial period and paid the amount owed . At the end of the 3 month offer they automatically extended with no call or notice and sent me a bill. I refused to pay for service I did not want. The amount has been sent to a collection agency who refused to discuss, so I called XM. After spending an hour or so on the phone they refused to recall the charges. I didn't even know that the service was being provided that they were charging me for. This is only a portion of what I have been through. DON'T FALL FOR THE NICE PHONE CALL YOU RECVIEVE AFTER YOUR PROMOTION PERIOD ENDS ON A NEW VEHICLE, IT IS A TRAP.

I just spent an hour and a half on 5 separate calls to XM's "Customer Service". My calls were dropped, and I had to go through a gauntlet to TRY to get to a supervisor. I wanted to get better pricing on my subscription, I won't pay retail prices, and I have had their service since XM got to California.
I never got anyone fluent in English, that could explain what they could or cold not do clearly, could help me with my account, or simply do as I ask and send me to a supervisor. Why do I pay these high prices when I can get better service on my cellphone for free?
I went through the same thing 6 months ago. I am not going to subject myself to this poor service any longer.

AwfulAwfulAwful service, ...it's really a disservice. They have screwed up my account and billing several times before, but that was before I had better choices in music availability.

Unfair Trade Practice: I've been an XM radio customer for the last 4 years, and enjoying the online service for the last 3. I am taking issue with the fact that they DOWNGRADED my online bandwidth in the middle of my contract period. I had been receiving 64kbps for the last three years and was DOWNGRADED to 32kbps a couple of weeks ago. 'F' them. They want to charge another $2.99/month for 128kbps online streaming. Would anyone find it acceptable if your ISP suddenly DOWNGRADED your bandwidth in the middle of your contract? 32kbps sounds like the radio is playing over my phone. This is good economic climate to start charging people for something that used to be free with the radio subscription. I'll miss Little Steven's Underground garage, but screw XM, Siriusly.

You should have been told that you CANNOT transfer service on any OEM unless your Vehicle/radio is stolen or defective.

You CAN transfer Lifetime Memberships, to 3 alternate radios if the Radio that you set your LTP up on was a DOCK '&' PLAY radio

Another thing. When I went to leave a negative review on their website because of this it would not show up! Apparently only positive reviews are posted on their website! How dishonest!

I had a problem with a $30.00 mail in rebate with Sirius radio. On April 15, 2008 I purchased a Sportster 5 radio after seeing it was only $119.99 after mail in rebate. It was advertised on the Sirius website as $149.99 which was crossed out then under it showed -$30.00 mail in rebate, then showed "Your Price only $119.99!" It had a link to click on terms and conditions which simply stated "Purchase an eligible sirius radio prior to April 26, 2008. Activate at least 6 month Sirius subscription by May 9, 2008. Mail completed rebate form, receipt of radio purchase and original UPC code from box by May 26, 2008." I did all of this and even made copies for my own records and sent it via certified mail by May 1, 2008. On May 21, 2008 I received a card in the mail stating I did not purchase it from an eligible retailer and would not receive a rebate! How can they advertise it on their website as being this price then include in the middle of tiny print that you are only eligible if purchased from Target.com or WalMart.com? Why advertise "Your price" as the price including rebate on their website then? I was outraged! It seems like a scam to me! Then when I called to complain I received an excuse that the manager was about to go to a meeting and could not talk to me! Some customer service! I'll be sure to steer everyone I talk to away from Sirius!

I will NEVER do business with XM Radio EVER AGAIN and I advise all to stay far away from XM Radio as well. In July 2010, we subscribed to the service and requested to be billed monthly. We were told no problem and that the initial fee would be $29.97. Not only were we set up on quarterly billing, but the initial charge to my bank account was $69.71. I called XM Radio immediately and explained the situation. The call resulted in "we will refund you the difference of $36.34. It takes 5-7 business days." I was satisfied but not happy, why does it take XM Radio less than 24 hours to get their money and 5-7 business days to refund it, but I digress.

2 weeks later I'm checking my bank account and realize that I see no credit from XM Radio. I call again. The call resulted in "the other rep changed the service to monthly from quarterly but did not process the refund. I'll process your refund and it will take 5-7 business days before your refund will hit your bank." This is strike 2 and I'm fairly upset, but I understand things happen.

Another 2 weeks expire and I still see no refund from XM Radio. Imagine my likes for them. At this point it is no longer about the $36.34 but more about XM Radio not handling business. I call XM Radio again. With each call, I'm explaining the original problem and each subsequent call and therefore the calls have gotten lengthier. This call resulted in "not sure why the refund didn't go through. I'll process the refund now." This is strike 3.

By now, I've learned that when you call in to XM Radio do not choose the option to "Cancel service" otherwise you may spend 13 minutes on hold as I did.

Several weeks later, I still have not seen a credit from XM Radio on my bank statement. Believe it or not, I call XM Radio again. This time I ask that my problem be escalated. On September 21, 2010, I "John Adams" answers the phone. I immediately ask for his name and ID and to speak with his supervisor. Of course after having to repeat the ENTIRE process that led to this call, I was then ask to hold for the supervisor. "Dan - the supervisor" answers the phone and yes I had to explain the problem again. The call resulted with "I am processing your refund now. Here is your confirmation number..." I actually feel like my problem may be on its way to being resolved. WRONG! I finally get a credit from XM Radio... But the credit is for $2.97. That was 2 days ago and now I'm searching for a class action law suit.

I am completely disgusted with the lack of customer service from XM Radio, the lack of professionalism, and the fact that my problem still is unresolved.

Called to cancel but was offered a discount so I took it, but my account was then overcharged $150. You would think they would automatically refund me the difference. That didn't happen. Sent emails and called and was told money would be refunded but it never was. Had to dispute with my credit card company to get my money back. Canceled XM for good...!

I have spent 3.5 months trying to get a refund of the unused service I had remaining when I sold my car. I was supposed to get in a credit to my credit card in two days. Many phone calls and emails later and still nothing. They keep saying that it is being investigated. If so, they must have one person investigating one million refunds.

My new car has an XM Radio, but I won't be activating it. They have lost my business forever. This is not the way you treat your customers and expect them to spread good word of mouth about your product.

I payed 1 year ahead. Then they billed me again with a higher rate in January which is against the merger law and cut the radio off. I did not want the service and they billed me for $24.00. XM WOULD NOT LET ME TALK TO THE MANAGER and I spent hours on the phone.I went ahead and sent the check to lose them. They had sent me to a collections agency for $24.00. XM corporate sucks and I will NEVER use their service again. Service? Ain't none from XM.

I am having the same problems as most of you. They sold me substanderd equiptment that had to be replaced several times and got crummy reception when it was "working" I finally got fed up and cancled my service unfortunatlyI had a 2 year contract I paid for in advance that I had only used a year . Mind you out of that year one my unitswere either not functioning or being replaced.I maybe got 4 months of true service where I could actually listen to XM.When I cancled of course they did thier whole song and dance trying to get me to remain a customer and of course I told them NO WAY! They then told me they would return my subscription fee.for the remaining year back to my credit card. I enformed them it was not a "credit card" it was a debit card to an account I no longer had open as it is in a different state and I no longer live there. So they verified my address and said they would mail me a check for the $240 and it would take 2-3 weeks to arrive. Four weeks later and no check I called back and was told it could take 3-4 weeks and I asked if they could see if the check was sent. I was told it showed it was processed and it should be in the mail any time. A week and a half later I called back as I still had no check! Then I was informed that all payments had to be returned the way they were processed and I explained I no longer had that account to which I was informed they had sent the payment back on my debit card to my old bank account which is closed and I would have to contact my bank which as I mentioned is in another state! I have recieved nothing but poor customer service from XM and like many others I am very frustrated. So I will call my old bank in the morning and see how to access that money if it is even there which I highly doubt since they have had no problem lying to me before on more than one occasion I have no doubt they are still lying.If anyone is interested or is already in the works of starting a class action suit against these crooks please let me know cause you can count me in.

I'm running into the same ### that everyone is running into. I'm driving to the Corporate HQ's tomorrow and I'm going to handle this in person with their CEO. We'll see how much he likes being ###ed with. I'm through with their ### now. Sadly it's become personal. I might get some jail time - but I'm willing to accept that for my actions, if I can't get money then I can get some flesh.

That's because this is calculated, repetitive, and self serving. They are muggers and organized thugs. Although not a new concept, the real concern is this:
1) How have they claimed a loss, each and every year since business began in 2001.
2) In light of the questionable product, barely existing advertising or marketing,disappointing content and questionable value, they maintained a customer base sufficient to pay operating expenses and overhead which includes several executive officers salaried well above a million dollars. Legal expenses on top of a ever growing NET LOSS. How are they around or should we ask, (eat my dust), exiting Hugh P. for a long overdue accounting or do we have to wait next month's public service fort Political Flunkies/oops, I mean Junkies. (Keep your eyes peeled for the headliners as well as the Government sponsered "assistance programs" that will surely be coming our way.) All this altruism from caring hearts that is my government makes me so anxious to consider what's next.
3) Marketing materials seem to be primarily limited to online or new car partnerships. (not unreasonable, given it was their dime.)
4) In the wake of several lawsuits, some of which allege unfair and deceptive practices, historically high net loss, and talk of pending bankruptcy; numerous contracts awarded and in particular shareholder lawsuit, "dismissed" or settled out of court immedicately followed by dedicated political station providing forum to government debates, issues and yet undefined issues with 18 month contract. Um, how can I put this..."THIS IS HIGHLY SUSPECT TO SAY IT LIGHTLY. AN AUDIT; INQUIRY INTO DETAILS OF ALL FUNDING AGREEMENTS; PARTNERSHIP AGREEMENT PUBLIC DISCLOSURE; RESOLUTION OF CONSUMER COMPLAINTS WHICH REMAIN OUTSTANDING AND ACCURATE PUBLIC DISCLOSURE (not that balogna from Consumer Affairs that doesn't even allow room for considering a minimal possibility), OF ACTUAL COMPLAINTS AND STATUS TO DATE.
FINALLY, BUT MOST IMPORTANTLY, THIS SLIPPERLY LITTLE GOVERNMENT GREASING/ excuse me--- I MEANT TO SAY CONTRACT IS WHOLLY INAPPROPRIATE IN CONSIDERATION OF THE NATURE OF THE CONTRACT, THE TIMING IN LIGHT OF XM RADIO AND IT'S RECENT AND PENDING LEGAL ISSUES, EXTENSIVE AND ONGOING LOSSES DISPITE SIGNIFICANT HOLDINGS; IT'S PRESENTATION APPEARS TO HAVE BEEN HUSHED AND SECRETIVE IN RELATIONSHIP TO THE TIMNG OF THE ANNOUNCEMENT AND CASTS QUESTIONS OF MOTIVE.
MOST IMPORTANT IS FOR PUBLIC SENTIMNT TO BE EXPRESSED BEFORE THIS GOVERNMENT SPONSERED/ TAYLORED / ORCHASTRATED OR WHATEVER CREATIVE PROCESS PRODUCED THIS FORMAT FOR THIS QUESTIONABLE COMPANY. THIS FORUM SHOULD BE ABSOLUTELY REJECTED AND STATION DUBBED POTUS08 CONTESTED BY THE PUBLIC!"

I just have a question for XM Radio ; How do I get a recording artist air play on XM Radio ? I have some one in mind.

Thanks
Connie Ellis

Your lucky your are out only $30. I renewed my account for three years, paid by credit card, and have my billing statement from my credit card showing the charge for the three year contract - over $365 ! They never credited my account. I have been on the phone with them for hours and hours speaking to a different Indian dialect customer rep. They keep opening "reports" for me. At least they are doing something, right? I faxed in my billing statement showing that they were paid for the full three year contract and they still refuse to turn on my account. Instead, they want me to now pay them an additional, get this, over $400! With of course the promise to turn on my account and refund my first $365 IF they find it! What can you do? It's not worth suing over. I can post complaints, call the credit card company, etc... All I can say is NEVER again.

Sub: Fail to refund

After two years I cancelled my five year contract wit XM Radio. First they stated a $318.00 refund check would be mailed to my home address. Then after repeated telephone calls and emails they stated a check was sent to my long cancelled credit card company. I have hard copy proof that XM radio not only lied about my refund and also had no intention of ever sending my money back. Three months of telephone calls and emails got me no where. I would never again purchase "anything" from XM Radio. Buyer Beware...

I pay for this service to listen to music. Why do I have to listen to these Dj’s talk so much? Some on Octane talk about men they are married to in bands others talk about video games and other garbage I don't care to listen to. Way back when this concept started it was just music and it was Awsome. I think Sirius needs to get back to that.

I do not want to talk to an AI person I want to get the new rate for one of my subscriptions. I am not going to pay the $25.99 a month. I asked for a credit and she refuses to give it to me, I want to talk to a real person.

02-26-2026 on-line cancelled service via computer.
03-18-2026 my VISA was accessed for payment. File complaint with vendor.
04-03-2026 went on-line my account is still active and attempted to cancel again. Unsuccessful attempts to cancel.

Women everywhere know SiriusXM is a sexist woman-hating media company but recently all the Webby Award nominations are for males, too. Especially for comedy.
Sexist media continues to operate.

We like country music and Prime Country is a favorite. Except, in afternoons you keep running talk shows. If I wanted talk, I'd go to a talk channel. Please shut up and just plan music.

Big jump in price

since i have had my subscription. you have continually removed my perfered station and replaced them with total junk. not sure i will continue my subscription.

Megyn Kelly made a statement on her show that tried to use a false equivalency about 5 y.o girls being raped as different than 15 y.o. girl being raped because she is more like a "young woman." She is trying to defend the indefensible and justify what these pedophiles have done. She is trying to protect the man in the White House.

Why do your company keep playing a song called Fancy is my name by Reba MC entire. It appears to promote human trafficking. There is nothing much else to say other than it appears to promote human trafficking., or selling yourself to a rich person.

They have been charging me 24.98 every month and I call and it’s cancelled but still they charge me. It’s been over a year now. Still trying to get the refund! I will never use this service again.