XM Satellite RadioFraud - reactivated service without authorization

This review was posted by
a verified customer
Verified customer

XM Satellite Radio, Inc.
P.O. Box 33174
Detroit, MI [protected]

Re: Acct# 1-xxx1645210 September 3, 2008

The company, "XM Radio" was informed via registered e-mail; and verbal telecomm, between me, and an XM service rep (Julie) in June, 2007 in which I specifically stated: "do not renew service and discontinue future or present services" and - in fact - service reception did cease, in accordance with the term annual service agreement running-out, during 2007. The radio was disposed of, and no XM receiver has been in use at the address of 3758 Adams Street, Carlsbad, CA 92008 for account number 1-[protected], since that notification. Yet, a bill from XM for $142.45, dated Aug 13, 2008 for XM Radio service was received, in spite of e-mail and verbal requests from me for discontinuation of XM service, as stated above. Without a thorough investigation, this appears as a fraudulent business practice by XM, I.e.: Unethical and unauthorized continuation of an account, without approval of the client, disregarding receipt to discontinue service, as afore-mentioned. 325 other XM clients have been located in various other states, with same allegations regarding this practice by XM Radio. This represents cause for:
1. Official filing a complaint with several state, and federal consumer agencies.
2. Filing a complaint with several federal and state law-enforcement agencies, for investigation of the company, XM Radio, in each of the possible plaintiff’s state of home record, as well as my state.
3. Public disclosure of this event on the Internet's several consumer-complaint sites. My personal experience will be copied-and-pasted to several global sites, and updated, pending results of future investigations and court rulings, to include the other plaintiff’s experiences. This would – obviously - be hundreds of individual, derogatory, and true accounts against XM Radio. I will be compiling a list of your investor relations and sending a copy of the resultant transcripts and rulings, as well as derogatory news reports from reputable publications, to them. These actions involve public information, protected by the freedom of information act – but even f they weren’t – I’m smart enough to use third-party URL’s and ghosted passwords to make public postings. I am also persistent, and well-equipped.

You are also informed that my cell phone has received several automated dials from XM in the past week. This can be construed by many judges as harassment, but at the least; I bill for nuisance callers who call me. Verizon shows eight such calls from XM.
You will also receive a paper copy of this for those of you at XM, who claim not to have any record of my e-mail, also sent in 2007. I was astounded that even after I told two people at XM, to:
1. End the fraudulent account;
2. Change the address to a name and address that you cannot provide service to;
3. Forward the call contents database to your account corporate reps;
I then received – yet another automated cell call from XM Radio – which I called back about, only to find that the account was still activated! The person I last spoke with – as transcription will denote – assured me that the account was deleted, or ended…but for how long? Until someone at one of your terminals, decides to reactivate it, and send it to billing, in a few months?


  • Ro
    roman rowan Jul 20, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Like everyone else I can also report that their "Customer service" is non existent. Their English skills are virtually non existent and nothing ever gets resolved. Their bills are always wrong. They extended me for 3 years without my approval.
    I have two radios but they bill me separately. Spending hours on the phone gets you NO WHERE.

    If you are considering purchasing XM, don't believe the no commercials bs. Also they have obnoxious dj's yakking endlessly between music on a lot of their channels.

    I hope this outfit gets completely new management because it could be a great product, but it certainly is not now with the sleaze bags that are now in charge.

    0 Votes
  • Atlantic Steve Jun 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    You must be a new user. They will always bill you after subscription ends. I always change my credit card number after I purchase the year. After the year is up, you say you are canceling and get the new service for $99. I've been doing this for 5 years now.

    0 Votes
  • An
    ann tracy Jun 08, 2016

    the people at XM radio are terrible! I was billed without my permission for a service I never wanted! It's taken me months to straighten this out. XM Radio FAIL

    0 Votes
  • Br
    Breck Jun 08, 2016

    I called to cancel my service in July, 2009. I was pre-paid through October, so the service was to be terminated on the last of the pre-paid date. After that date, they charged my MC the next 3 months without my authorization. I complained to my Master Card bank and they credited my account. Since then I've received continuous bills from XM and multiple calls from a collection agency despite four phone calls over eight months to XM. The XM representative told me each time I called my account was closed and I had no balance due. The latest call I made today (February 19, 2010) after receiving yet another collection call. After complaining yet again, they told me my account was NOW closed and that I had NO balance due. We'll see.

    DO NOT EVEN CONSIDER SIGNING UP WITH SIRIUS XM!! They are totally unethical! And if you are trying to get out of a current contract with them, be aware that canceling ahead of the final date does NOT work. Apparently the fine print in their contracts require that you call them on the LAST date of your currently paid-through time period in order to prevent them from charging you for the NEXT period.

    SLEAZY, SLEAZY. Just say NO!! XM is the worst company I've ever dealt with.

    0 Votes
  • Valerie Jun 08, 2016

    I ordered XM Radio 18 months ago. I recently noticed that XM radio was also charging me for XM online. I never ordered this service and did not authorize them to charge me for it. I paid for the radio quarterly, but they were charging monthly for the XM Online. I thought the monthly charge was for the radio until I saw both charges together on my credit card bill. They acknowledged their mistake, and paid me for 6 months of the overcharge, but will not pay me for the other 12 months. Beware! I wonder how many other people are giving XM Radio extra money by being charged for another service not ordered.

    0 Votes
  • Do
    Doc VanDijk Sep 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Nate Davis, president of XM, doesn't give a rat's catucus about XM customers. His only interest is in getting his bonus for the Sirius merger.

    Anyone who would contract their customer service to Jamaica, as he did with XM, is suspect in the first place. Your adventures in XM customer service hell are commonplace. Do you really think they document complaints and work on them? They pass you off to the next available and hang up when you don't like their scripted answers. There is no recourse as the XM executive offices in D.C. are the one's who set up this scam in the first place.

    Is it any wonder that less than half of their new subscribers DO NOT RENEW once the initial GM or other car manufacturer deal goes away.

    Recognize you got ripped off and burn your XM radio receiver. It's better than getting frustrated by trying to utilize logic. Logic is not a component of their scripts. The old saying about not arguing with a pig is appropo - "Don't argue with a pig, all you will do is frustrate yourself and confuse the pig."

    0 Votes

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