Sirius XM Radio review: Consumers beware of sirius radio! 56

I have to agree with the complaint and would like to add another. . .We moved from our home in Minnesota in July. I sent in
a address change with the US Postal Service. Apparently my renewal for service with Sirius came due sometime in NOVEMBER.
which of course I wasn't made aware of at the time. I did not receive any mail from them until December. I called Sirius at the
time and explained that I didn't want the service any longer. I was told that I would be taken off list and that I did not owe anything. That was the last I heard from them until this week when I received a notice from a COLLECTION AGENCY for $28.80
(for service from November to January! Becareful - when you sign up for service it NEVER ends... When I called customer
service to explain to them again, I was treated terribly from a VERY RUDE customer service agent. You are better off with another
type of service, STAY AWAY FROM A BUSINESS THAT DOES BUSINESS LIKE THIS. Caution Stay Away from Sirius,

Sirius sent me a renewal notice. I answered NO RENEWAL. They proceeded to charge my credit card without my permission and renewed it anyway. They laughed when I asked to have it removed. They have written notice two weeks before the expiration saying I was not renewing so fraudulently charged my account anyway.

I am fighting the credit card company and Sirius and to date have gotten nowhere.

BEWARE OF THESE VERY UNETHICAL PEOPLE. ONCE YOU SUBSCRIBE YOU ARE AUTOMATICALLY RENEWED WHETHER YOU WANT IT OR NOT.

I have been having problems with them sending my rebates. I called several times, and been emailing back and forth with a debbie from Rebates@sirius-radio.com. The original rebate I had was for $50 for purchasing my sportster that I never received 2006. When I called at first to check the status of it they said they didn't receive it, and to resubmit the info. By that time I didn't make a copy of the box, because in the rebates they ask for the originals. I figured it's my mistake since I didn't make a copy so I didn't make an issue with it. Now in September 2007, the rebate was for a free sportster to existing members and an additional rebate if you purchase the boom box. The rebate total comes to $200. This time I photo copied all the rebate info and resent it. I still haven't recieved my rebate, and I have been getting the run around. So I e-mailed them the photo copy of the items I purchased and the reciept, and they tell me they can't except it and has to be resubmitted. So I decieded I will try again and resumit it because I want my $200 and now I want my additional $50 for the past one since they are giving me so much grief. I asked for there past rebate forms and I will resend them to them, and they give me a sight for current ones, not past ones. https://www.web-rebates.com/sirius/past.asp?r=
They are definately are not helpful at all when it comes to rebates.

I have called them on several other occations with radio issues, and they are pretty good about helping out with those issues, but when it comes to rebates, I can tell you that they're definately shady. If it wasn't for listening to NFL, Howard, and the comedy I would drop them immediately.

I activated my Sirus Radio 2 years ago when it was the hot item for Christmas 2005. So on 12-27-05 I activated my radio. I was going to purchase a month to month but was told if I paid for a 2 year contract up front I would get 3 months free.
Now to my way of learning 2 years equals 24 months and 3 months is 3 months equals 27 months or my contract would expire March 27, 2008. I confirmed this with the agent I spoke with and wrote all the info down inside my sirius operation manual and paid by my debit card. So to review for $271.95 I was getting a 2 year contract PLUS a free 3 months.

Today $271.95 was deducted from my bank account. for a renewal that I never authorized. When I called them I was told my 2 year contract was for 21 months. Hmmm. 2 years now equals 21 months. In what country? On what planet?

Some nasty guy told me I did't know what I was talking about.
I got a supervisor and she told me the same 2 years equals 21 months. Well that may be what they are hawking this year but I know what I was told 2 years ago and I am sure those 2005 sales people have all moved on to other jobs and this is now the new policy. I was also never notified of the auto renewal, even though they have my name address, phone # and email address. I was told they can do this. I told them they can just refund me as fast as they debited my account.

I have cancelled my account and they have cheated me out of 3 free months. I am sure in the next few weeks all those other jerks like me who fell for the 3 free month gimmick will be complaining and cancelling their subscriptions. I haven't even addressed the lack of service I had when the trees in my yard sprouted leaves each spring, but thats another subject.

Ellen.

Sirius radio "customer care" is a joke at best! I vote to rename it Customer Don't Care Service. It's been my experience that the only thing they are good at is giving people the run around. Dan S. I know your pain. Rebate issues was my last troubles. They know all the tricks for passing the buck. For example hang up, long hold times, give wrong numbers to call for help, give wrong information. This was just some of problems I had. The only good thing I can say is that the radio itself is great.

I have had sirius radio for about 4 years. Everything was fine until my radio was stolen and I called their "Customer Service" dept to cancel my account. I called 4 times, was put on hold all 4 times for about 20 minutes each and cut off on two of the calls. The last time I called, I asked to speak to a supervisor and again was put on hold and after about 10 minutes I was cut off again. I sent them an email explaining all this and asked that my account be canceled. After 2 days I received an email back saying I should call their "Customer Service" number to cancel my account. Needless to say, my email reply was not as friendly as my first one. This is the worst example of service I have encountered in many many years.

Holy Smoke! I was given the number for the singles hotline as well! I wanted badly to relay that story but figured no one would believe it. Very strange in that my initial calls to customer service went very well, were quickly handled by pleasant people. That would be in September 2007 to take advantage of a rebate offer on a second subscription. From then on, each call has exponentially declined in quality. The whole point was to make sure they didn't renege on the rebate - I wanted to make I sure I mailed them exactly what they wanted. So today I get the little index card telling me the UPC code I sent is not good enough. That would be the one and only UPC code which I cut out of the box and placed in the envelope (and incidentally was ordered online directly from Sirius). I tried calling and the woman on the other end kept saying "hello.. hello...?" and hung up. I called again and got disconnected while on hold. This is pretty grim... I really don't want to cancel, I enjoy the service, but if they don't honor the rebate I don't know what else to do... I'm not going to stand for that.

I have to say that I love the music and have no signal problems but... but customer service is another story. If you haven't had a bad experience with them yet, you will. Just wait until you want your rebate or refund or want to cancel your subscription. Wow. I have only had one good experience with their team of "experts" in the 10+ conversations I've had with them. But this last call was the worst and now I'm mad. Not only did the non-English speaking woman lie to me, she gave me a number to a local singles hotline for rebate help. Nice. The second man I spoke to only had about an smidgen more of a brain then she did. I was not only not helped but lied to. Apparently I am going to have to write the president of Sirius, the president of operations and sales, and CEO to get my rebate. I'm still not sure if the whole thing is even worth my time at this point.

I bought an S50 and activated it in Jan. 2007. I am not about to send back the third radio. This one worked less than 36 hours. The problem seems to be, or at least they tell me, is the antenna keeps going bad. They don't pay for return postage which by the time you add insurance is more than $15, plus the first radio I returned they charged me a $70 transfer fee and a $15 activation fee, both of which were later waived. Nor will they pay for the "professional installation," which I sprung for this time thinking it was something I was doing to make the antenna died. They won't send just the antenna; you have to take the whole radio. Customer service most always has a smile they are just impotent. I wish I had saved my $500 lifetime subscription and bought a really good mp3 player; I would have still had money left over. To hell with satellite radio.

I have had Sirius radio for about a year the quality of sound is excellent however i spent $200 on my radio and a week ago i lost my remote i then called customer service they transfered me and gave me different numbers to call and gave me the runaround it all led nowhere. Finally i spoke with someone who had half a brain( thats half of a brain ) and she told me theres no way to order a new remote. So if you get a radio with a remote don't loose it.

Sirius customer service is AWFUL, i recently subscribed to a lifetime subscription, under the impression i had a lifetime of sirius radio on my receiver(s). This believe was also enforced by the customer service rep in which I was speaking to, confirming I could place my service onto 3 radios in total. When I purchased another receiver and called customer service to add the receiver, the female rep told me I would have to purchase another Lifetime or paying subscription for this radio also, when I explained the terms that I agreed to pay for their lifetime subscription, she told me I misunderstood the terms and she cannot speak for another customer service reps quote on the deal, so I asked to speak to a supervisor. I spoke to someone by the name of Adam who was completely unempathetic to my needs, plainly stating in a rude fashion that I either buy a subscription or return the radio and take my business elsewhere. Is this the customer service that sirius is handing out after I just forked over over $400 dollars of my money?

I was a satisfied Sirius customer for two years but when they dropped my favorite music channel (WSM) I decided not to renew my annual subscription that expired in October 2006. Sirius continued to bill me for monthly service and calls to customer service accomplished nothing even though I was reassured that the billing would stop. Finally, I sent them a certified letter and for about four months the bills stopped and I thought the ordeal was over. Then last Thursday 6-21-06 I received a letter from a collection service threatening me if I didn't pay up. My patience in dealing with these incompetent is at its limit and I am preparing complaints with the Attorneys General of New York and Kentucky. The bill is only 32.58 and I would gladly pay it if they would just leave me alone and take their petty thievery somewhere else but there is absolutely no reason to believe they won't try to bill me again. I don't even have the radio anymore. Customer service here is a joke and I would advise anybody considering their service to think twice before signing up. Chances are you will regret it deeply later.

I have had sirius for 3 years and have had no problems with it. Customer service is fast and friendly and knowledgeable.

They don't tell you about an activation fee till you install it and call, on top of that i talked to michael at sirius he said to mention his name and they would waive the activation fee. I call the next day to activate it the sorry, well never mind they basically called me a liar if xm and sirius merge, they will go out of business, if they treat a person like this before you activate it, then how will they treat you as a customer?

I am the ultimate computer/electronics "Geek."

I have pestered the customer service reps at Sirius for hours, and they have been so courteous and friendly to me that I really appreciate it.

I think they are terrific, and am giving a Sirius radio to my mom for Easter.

I disagree with the criticism.

I activated my Sirius radio that came in my new truck, and it was the best thing I have ever done.

The programming is terrific and the quality of commercial free music is equal to CD's.

When I had a slight reception problem with another Sirius radio I purchased for my wife, a customer service representative spent 45 minutes helping me through the problem, and it has worked perfectly ever since (over 1 year.)

They were so courteous and helpful, that I have told all my friends at the Church Family Center all about their excellent customer service department.

I am very surprised that you could have had a negative experience with the nice people at Sirius.