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Suddenlink Communications Complaints & Reviews

Suddenlink Communications / internet

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Amber Terpening on Aug 13, 2018

For almost 2 years, I have had nothing but problems with this company. I decided to start logging how many times the internet has gone down and, since May 24, 2018, my internet has gone down 338 times. That is just small example of what I have been dealing with. This is a terrible company...

Suddenlink Communications / internet

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OneMadLady87 on Aug 13, 2018

I have had over 50 calls and 11 techs to my home since Feb 10... when I asked for a credit for lack of service your customer representative said that they could not credit my account until the issue is resolved. Somewhere along the lines I was sent to escalations when one of your rep...

Suddenlink Communications / getting services installed after I have paid my money

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Help!!!!234 on Aug 12, 2018

I am in the Red Oak, NC area and I have been trying to get services with Suddenlink since back in June 2018. I tried about 2 years ago and all of my services got cut off at Centurylink before even getting them installed with Suddenlink it was back and forth them saying it was the other...

Suddenlink Communications / services

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Steve Lovick on Aug 9, 2018

Came home this evening to zero services, no phone, no cable, no security, no internet. Called and they said all looked good on their end, they will set appt for someone to come out 4 days from now. Later I walk out to the street and they have hooked up neighbor today and dropped line to...

Suddenlink Communications / internet

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Mcarter3 on Aug 9, 2018

I could benefit with suddenlink internet at my home. I had this service butt recently moved and it's not available at my addresss. I know its available at locations close to me. I would love to know what I need to do to get this service. They are several people that live in this area that...

Suddenlink Communications / suddenlink contractors

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John Mushi on Aug 8, 2018

Suddenlink contractors have been working in our neighborhood for the past two weeks & EVERYDAY they cut the cables to our internet providers, Consolidated. We have to call Consolidated our to fix Suddenlink's screw up which is wrong in my opinion! They should take the correct approach in...

Suddenlink Communications / internet services

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Yellow_Rose on Aug 8, 2018

I have had 9 technicians out for poor service. On Friday 8/11 #10 will be sent out. I'm on month 4 for my service being crap. All these techs have been out within the last 4 months. 6 out of 3 have told me nothing is wrong because their phone is better than mine. Suddenlink hires outside...

Suddenlink Communications / suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later

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Cherie Poth on Aug 7, 2018

- In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. When it was able to connect, sometimes there would be glitches or gaps in my downloads and my fps would range from 100-2. I called Suddenlink and told the automated system that I...

Suddenlink Communications / internet

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Kata Alvidrez on Aug 6, 2018

When I called I was given this deal which I documented in my phone. These are the notes: $34.99 for 100 mg with $40 install OR $44.99 for 200 mg with free install Ask what regular price is because that's what it will increase to at 13 months. No contract -- what does this mean? Do...

Suddenlink Communications / service call, having to pay for their equipment malfunctions

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Gigi03 on Aug 5, 2018

I had a Suddenlink contractor come to my house to fix an internet issue. The issue was the box/router. The contractor fixed the issue. I just happen to say to him, "You aren't going to charge me are you?" I asked him this because I was charged a few months prior for another issue involving...

Suddenlink Communications / Product and customer service

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Gina howard on Aug 3, 2018

Suddenlink installed service in November, the cable tv was fine however the internet and telephone service only worked minimally, maybe 10 percent of the time. I was told to call the installer to avoid any service charges. The installer did not return any phone calls. I had difficulty...

Suddenlink Communications / Customer Service

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Kevin Sedlak on Aug 3, 2018

I cancelled the cable portion of my service unfortunately I still have the internet. I called to cancel the TV portion on July 15, 2018 they said we will nd a box to return the cable box. Neve arrived so they charge m $265 for the box. I call and they then say sending a return box or...

Suddenlink Communications / internet

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Kaykay725 on Jul 30, 2018

I just payed my bill for the first time this month. It has been working very amazing until Sunday the 29th the day it was due. After I payed it it has been freezing and acting up like every ten minutes. It worked perfectly fine until I gave you guys money. I looked to see if there was an...

Suddenlink Communications / tv / internet / phone

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Mike Nunnally on Jul 30, 2018

SUDDENLINK Date Time Spoke To: Call Duration: Notes 7/24/2018 8:08am Tatiana 20 mins Called and spoke to Tatiana to complain about my continuous billing issues. Triple Play went up $33 with no explanation as to why. Also want to know what the new charge "Safeguard $6.99" is and why has it...

Suddenlink Communications / cable tv and internet

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Not very happy today on Jul 29, 2018

Called on July 18 2018. I am disabled and have an ATT cell phone which needs a microcell to work 99% of the time. The microcell uses the Internet to assist in the calls. On the 18th TiVo was not working on remote TVs and phone line that is from suddenlink was out. Called Suddenlink and wa...

Suddenlink Communications / all

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Wjschmidt on Jul 29, 2018

Called on July 18 2018. I am disabled and have an ATT cell phone which needs a microcell to work 99% of the time. The microcell uses the Internet to assist in the calls. On the 18th TiVo was not working on remote TVs and phone line that is from suddenlink was out. Called Suddenlink and wa...

Suddenlink Communications / internet

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clw0203 on Jul 29, 2018

I was supposed to get service hooked up on Friday, July 27, 2018. The tech got here Friday morning & tells me he's not gonna be able to service it because my house is in between two main lines. so i get on the phone and contact the office & they didn't have an answer. so i called back...

Suddenlink Communications / billing and netflix

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AngelTurner on Jul 27, 2018

We whent two out of the now 4 moths without any equiment. Never have you guy paid for are netflix that came with the bundle and they were supposed to credit are account for thoughs two months. We now have a bill over 2000 dollars.We have cancelled are cable and just want Internet, we were told it would be took care of by are next bill and it has not.

Suddenlink Communications / service and billing

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Patfairlane on Jul 25, 2018

I canceled Suddenlink June 26..I then returned equipment and they told me I still had service ..I requested again to cancel service..I asked to check and make sure it was canceled..They said it was..I get a bill this morning for 2 months of service..I call and they say it is still in...

Suddenlink Communications / customer billing & satisfaction is pathetic at best

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Mike Nunnally on Jul 24, 2018

Customer Satisfaction "We Promise" is poorly demonstrated by Suddenlink. This slogan should be removed from the bills they distribute. Rarely 3 months will go by without having to call Suddenlink for billing a service issues. Here is a recap of my latest issue/complaint: 7/24/18 8:08am MST...