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Suddenlink Communications Complaints & Reviews

Suddenlink Communications / tv/ internet/ cable

Mc
mccauleyc88 on Oct 16, 2018

Dear Sudden Link, I write you with grave concern on how your services are being provided to the North Dallas surrounding communities. I, Catherine McCauley, have been a brief user of your service and experienced numerous difficulties. And from my research, I am not the only household...

Suddenlink Communications / installation/service

Gi
ginacm on Oct 12, 2018

I had an installation appt for cable to be installed on 10-11-18 between 1-5pm. No one ever showed or called. I had called customer service several times over that time period. One of the calls I was transferred to 7 different people and still could not get a straight answer. Finally got...

Suddenlink Communications / tell services provided

Sh
S Hawkins on Oct 10, 2018

Don't be suprised if you hear from the FCC, hear this on the radio or see this on local networks Here's my same complaint to Suddenlink: I switched from Dish to Suddenlink in May 2018 with promises of better service and customer service than DISH. The installer did my hookup but said I need...

Suddenlink Communications / equipment returned aug 9, 2018. balance still statesi owe for equiptment.

Je
Jessica Hall1968 on Oct 9, 2018

I contacted Suddenlink several times. I have been promised that a supervisor would return my call. As of this day, I Have not received any phone calls from a supervisor. Equipment was returned Aug 9, 2018. Box & label provided by Suddenlink. My tracking # 420569509202394653029720295683. A...

Suddenlink / internet

Wy
Wyndyh on Oct 9, 2018

I had problems with Suddenlink internet service from the start. There were times I went weeks with out service. Techs were sent out and every time it was a Suddenlink problem yet, they billed ME. Phone calls did no good. The agents were rude and unable to make decisions or corrections. I...

Suddenlink Communications / internet/tv beware!!!~

Da
Daniel Cornelius on Oct 8, 2018

18 pages of horrible complaints tells the story. I have been without internet for 13 days now including tv. 3 techs have come out and each says my tap is over 300' away and it will never work correctly. They gave me a date of 12/15/2018 for repair! I am posting this on 10/8/2018 so no need...

Suddenlink Communications / unethical — paid for service I wasn't receiving.

St
steelergirl86 on Oct 5, 2018

I received a new service - TiVo - early June--(1st or 2nd)---had problems--kicked our internet out where we couldn't use our cellular devices in home--fixed internally by one of the on line supervisor reps--then our TiVo had no internet, and we couldn't use it or see what programs or...

Suddenlink Communications / internet, television services

Ma
Max Foster on Oct 5, 2018

Sirs: On Aug. 13 I discontinued service with Suddenlink for another provider. I dumped Suddenlink due to service interruptions during which we were without internet or television for lengthy periods. The interruptions to the internet were occurring daily and interfered with my work from home...

Suddenlink Communications / customer service

De
Deborah Tucker on Oct 5, 2018

My remote control died! I called the toll free Suddenlink number, and after 15 minutes, working my way through the menu, I spoke to a rep. She sent me to the local store, where I was given a new remote, and a copy of these instructions. (I've attached a copy - the penny and quarter will...

Suddenlink Communications / installation

Bf
bfarley13 on Oct 4, 2018

Have made 4 appointments and all 4 times a technician never shows up or calls. Everytime I call Im either told there's a ticket in so someone is still coming or we've sent an email to a supervisor or dispatch and someone will call you back. No one ever shows up or calls back. This last...

Suddenlink / internet

St
Stesha Campbell Lanham on Oct 4, 2018

I have had Suddenlink for a little over a year now and my bill was $75 -$90 start out turned out every month I had a technician out every two weeks, and every tech had said, and also had seen it glitch, but there was nothing more they could do, so a year later of doing this now paying...

Suddenlink Communications / customer service advisor

*&* on Oct 4, 2018

I called with billing questions on 10/4/18 approximately 10:07 am and lasted for 27 minutes with much of the time I was on hold. The agent (can't remember her name) was very rude and abrupt toward the end of the conversation. I am very unhappy with her service and representation of...

Suddenlink Communications / billing

Je
Jeffrich21 on Oct 3, 2018

My name is jeffere Richardson account 0013005011480505. Today my wife tried to pay our past due bill our service was interrupt this morning..the message display had two figures $293 and $116 pay anyone of these figures and service will be restored wife paid the 116 due to fact that we short...

Suddenlink Communications / on demand does not work

Vi
Vicki morgan on Oct 3, 2018

Since February 2018 I have had an issue with On Demand not working and HD channels tiling. I have installed 2 new boxes and no solution. At least 4 technicians have come inside my house to check connections, box, etc. they also checked wiring in attic as well as where it comes into the...

Suddenlink Communications / construction crew

Jo
Jorge Avalos on Oct 3, 2018

On October 2nd, a crew from Suddenlink stopped by in front of my house. And in order to access an adjancent lot, they removed 2 pickets from the fence. It's been more than 24 hours and they never replaced them or put them back on it's place. I'm attaching 2 pictures of the crew removing...

Suddenlink Communications / unfair billing practices

It
itiscb on Oct 2, 2018

Upon switch from paper billing to paperless the bills never came to my hot mail account. Suddenlink then shut off my service and charged a reinstatement fee to turn on the service. They are continuing to add late fees when 've made payments on-time. They've changed the due date so now my...

Suddenlink Communications / bill that not same amount every month. they adding too much..

So
Soulman42 on Oct 1, 2018

My name is Bobbye Phillips, I am DEAF, address 203 E. Watson Willis, Texas 77378. My account number 8605261210308 my pin for that account is 3048. Just got this service middle of June 2018 . I ask for internet and cable service, it show 105.99 which add fees and tax end up 163.99 I do...

Suddenlink Communications / internet service

Je
jenchris2 on Sep 28, 2018

I have used Suddenlink for many years and have never had anything but problems. Im am talking tech after tech coming out. I have all 3 services and paying over $200 a month. I am suppose to be receiving 200 mbps and have never received over 15mbps even after upgrading 3 times. I am...

Suddenlink Communications / whole company

Ja
Jalissa Witt Lowry on Sep 26, 2018

We recently moved and got Suddenlink, from the start there has been bad communication. Not only did they come to my new home and drill holes in the side of our house without permission. We got a bill within days of singing up. Then got bills for installation which we were never told about...

Suddenlink Communications / tv cable

On
Oney on Sep 24, 2018

We were charged $10.71 late fee for September, that was due on September 1st. The 1st was on a Saturday and we put the payment in their drop box. Monday was Labor Day so the payment was not processed until the 4th. They will not credit the late payment and do not care if they lose a...