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Suddenlink Communications Customer Care Service

Suddenlink Communications

520 Maryville Centre Dr., Ste. 300
Saint Louis
Missouri
United States - MO63141-5820

Customer Support Phone Numbers

Phone:
+1 877 694 9474(Order New Service) 0 0
+1 877 794 2724(Support) 7 0
+1 800 490 9604 0 0
+1 877 694 9474 0 0
 

Suddenlink Communications Complaints & Reviews

Suddenlink Communications / Internet

Sa
Sam1313 on Feb 22, 2017
I don't appreciate the internet being cut of the day for for us due. I have a stay job Si that I can pay the bills. Yes I need the internet to make money. My wife pays it when it is due, and yet I an now stuck with no internet to work, you are costing me money and in fact costing me to be...

Suddenlink / Cable/internet/phone

Tl
TL4 on Feb 15, 2017
I called and got suddenlink at our home. We were told there will be no charges for hookup since we had it in our home a few short months ago. When the tech came out, prior to doing anything, he said he was charging suddenlink $125 for installation and we will pay it or we won't get...

Suddenlink Communications / Disconnection/billing/returning equipment

Sh
Shayne Cisneros on Jan 27, 2017
I moved from college station dec 15th, 2016 back to San Antonio for college. And I forgot to disconnect. I have evidence showing that I moved. That's when I started getting calls saying I owed money. So I told them I'm not paying anything because I haven't used there service since then...

Suddenlink Communications / $10 dollar late charge

Li
lisalutz on Jan 23, 2017
I am a long term loyal customer, recently charged a $10 dollar late fee. Yes, my bill was a little late, but I explained to them that I tried to pay it before leaving town for the holidays and could not get on the website. I am just deeply frustrated by a steep $10 dollar late fee. The...

Suddenlink Communications / Charging for service you don't use after requesting disconnection

Lo
Loucks2 on Jan 13, 2017
I signed up for cable on 11/12/16. I called on the phone and requested connection on that date. I was never read anything regarding policies of billing, disconnection, or anything. I called to have the service disconnected on 11/27/16, as I was unhappy with the channels I did not receive...

Suddenlink Communications / Internet and phone

Re
Rexbook on Jan 12, 2017
Two separate problems with Suddenlink. For over a year I have had internet connection issues. Spent many wasted hours on the phone. Finally they sent a tech out. I was told if it was their equipment there would be no charge, o/w it's $50/hr. Tech came out, wiggled wires for 5 minutes and...

Suddenlink Communications / Internet

Ne
Neerja Ahmed on Jan 10, 2017
I had a charge on my dec bill for tech coming to fix my speed issue which was never mentioned to me and there was no tech who came in nov to my house so I disputed those charges and filed a compliant I received credit for those charges but I had late charge for my jan bill, I paid my usual...

Suddenlink Communications / Will not let us out of a business contract when they do not provide service at new address

So
Sonya Moon on Dec 30, 2016
We connected suddenlink service with our business november 2015. They owner of the building that we rent, sold the building and we had to move. I called suddenlink to transfer the service on december 20, 2016 and "veronica" sent me a form to fill out and I emailed the form back to her...

Suddenlink Communications / Service charge for my elderly mother.

Jl
Jladams1103 on Nov 24, 2016
I have a double whammy with suddenlink. First of, its these new boxes. A piece of junk. I hooked them up and called customer service to help me because our tv would not get one of the three channels that my mother watch. She is on fixed income but yet her only entertainment is television...

Suddenlink Communications / Vip package / expensive bill / your equipment not enough for my package.

Sh
shadowmolder on Nov 23, 2016
I have been a customer for about 6 yrs. I continue haveing issues anytime I bundle the packages. These issues happened in 2014. I canceled my services and moved. Then at the beginning of the year I paid off my balance and got new service. The bills have been an issue every month. I have to...

Suddenlink Communications / Suddenlink internet billing

Be
Becca Richter on Nov 2, 2016
My name is Rebecca Richter (nee Whitehead) I think it is really dumb that you can't put down a payment of a small fee when your bill is past due, people are not made of money and struggling, I have to my internet I don't mind paying but I think we should able to put at 50 on our bill and...

Suddenlink Communications / Cable tv/internet

Ma
Mark L. Daniels on Sep 21, 2016
I recently requested a service disconnect due to moving. The Suddenlink rep told me that I would be charged for the entire month (per notification on previous billing) rather than a pro-rated charge based on use. How greedy can you be????? Well, I have made an offer to pay for the service...

Suddenlink Communications / Internet service

Ma
Mandy Taylors on Sep 4, 2016
A few months ago I called suddenlink to ask what Internet services they provided and I spoke with a gentleman and he told me I would get 50 mbps and unlimited service I was happy with that because my current service said it would be fast enough for a family of 4 and 2 gamers and it was no...

Suddenlink Communications / Billing

Bi
BigDTX on Aug 5, 2016
This week we were late on a payment due for internet service due to being out of town... no big deal we made a couple of payments monday and wednesday over the phone and service was to be reconnected. When I called back to verify when it would be turned back on. The rep stated Im sorry but...

Suddenlink / Internet service

Ro
Robbie Linton on Jul 12, 2016
Potential Suddenlink internet customers, beware. If you sign up for their discounted internet plan, they are happy to receive as a customer. The deceiving trick they use in order not to uphold their agreement is really sly. When the installer arrives to your home and begins the...

Suddenlink / Internet and phone

Bo
Bobby Barnett on Apr 16, 2016
Up and down service for 2 months. From my modem and all new lines to the street has been replaced and still the problem persists. One day it went up and down 19 times. Today 10 times. They replaced the amplifiers on the street. My tap and drop. Meanwhile their bill comes and I pay. Never a...

Suddenlink Communications / Cable tv/internet

Su
SuddenStink on Apr 4, 2016
Terrible Cable TV service! Terrible Internet service as well! Nonexistent customer service! The audio completely disappears from Cable TV and the subscriber must change channels then return to the original channel in order to get the audio to return. The video frequently freezes as well...

Suddenlink Communications / Cable tv/internet

Su
SuddenStink on Apr 4, 2016
Suddenstink! That's what we call it in no. Cal. Suddenstink is a company that acts like a two year old that keeps pooping in it's pants. The internet service and cable tv signal are so poor that we have a suddenstink bandit that goes around cutting the fiber optic cable. No worries, the...

Suddenlink Communications / Customer service

Re
Reviewer95393 on Feb 29, 2016
This is by far the WORST company I have ever dealt with. Their customer Service is pathetic, you cant even call it customer service. I called today to disconnect my services. I asked if a representative could call be because I didnt have time to wait on hold, they said "No, our reps dont...

Suddenlink Communications / Cable internet

Tl
Tloyd on Jan 28, 2016
I was a loyal customer to Suddenlink for almost 2 years. I recently moved and I turned my box in 10/31/2015. I asked if I owed anything and he said that I had a refund due and it can take 30 days for me to receive it. I gave him my forwarding address for the check. In late December I...

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