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Suddenlink Communications Complaints & Reviews

Suddenlink Communications / tv, internet, phone

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JacquelineHaskins on May 19, 2018

No service from May 3 through May 9, 2018. Some company work truck hit a pole and snapped it off. I called Suddenlink and told them I had no service. They sent a tech out who just looked at it and drove off. A few days later I called them again. I was told a tech can't fix a pole. I told...

Suddenlink Communications / uncooperative customer service employee

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edwarddwoodjr on May 15, 2018

I called to resolve an issue and "Letisha" or some name similar to that advised there was nothing she could do, with absolutely no willingness to help me in any way. I repeatedly asked her to let me talk to her supervisor or manager, to which she kept responding she didn't have one. She...

Suddenlink Communications / internet

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Terri n James on May 14, 2018

I have had Suddenlink for a very long time. A few months ago my bill went from $69 a month to almost $89 a month and they said it was an increase in their services and other fees added on. This is ridiculous! I have just gotten my bill and was charged a late fee because even though I sent...

Suddenlink Communications / tv signal

La
laremore on May 10, 2018

I have reported and tried to report a weak signal problem that makes it impossible to veiw an intire show in just the block of channels from 48-87 in my line up. This has gone on for several months. Finally got a tech out that proved it back in your equipment but he had to refer it inside...

Suddenlink Communications / suddenlink

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Xoxostings on May 6, 2018

The worse company I have ever dealt with. No Netflix, no phone service, no DVR, no call backs. I have contacted Rudy Guajardo the Direct Sales Rep for Victoria Texas. Now he won't return my phone calls. I would like something I am paying for to work. Hopefully the company that takes over...

Suddenlink Communications / internet/cable outages

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Rnshambls on May 4, 2018

Over the last 3 years, we have had numerous cable/internet outages due to blown fuses on the line leading to our home. Anytime their is a power surge or outage in our area, it blows a fuse. Every time we report this to Customer Service, we explain that we know what the problem is and they...

Suddenlink Communications / late fee

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BrookeM on May 3, 2018

I was charged a late fee April 2018. My bill is set up on auto draft and has been for years. It says March payment was declined but I have no record of that. April payment went through with no issues and I was charged double. Not refunding a late charge for a long term customer is a...

Suddenlink Communications / a $60.00 charge I don't know.

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Rema Wong on May 3, 2018

My name is Rema Wong. We have been with Suddenlink for many years and have been fairly satisfied with the cable, phone and internet service until these past few months. My first complaint started with my remote, it wouldn't work with the DVR box. It took a month to get a technician to...

Suddenlink Communications / internet

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Sam Maynard on May 3, 2018

Our Internet has been pretty much garbage for the last 3 months. It's on for about 4 hrs, then it's off for who knows how long. We have called and scheduled a technician twice, both have been no shows. I know for a fact they aren't busy in this area because they've lost 75% of the...

Suddenlink Communications / initial installation of services and billing

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A. Louise Laudig on May 3, 2018

On or about the 9th of February 2018 I took time off of work to be at home to have suddenlink installer cable, internet and home phone services no one arrived. I lost a day's pay in the process approximately a week later my husband took a day off of work to be present for the tech to...

Suddenlink Communications / high speed internet

Ch
Chrishagy on May 3, 2018

Presently I am on hold having argued with the second representative who refused to escalate my call to a supervisor concerning my choice to terminate services. Suddenlink refuses customer care and insists on billing me for a full 30-day service fee after delivering only 2 days of service...

Suddenlink Communications / charged me for a service call

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AmyTylich on May 2, 2018

In the month of April my WIFI stopped working. I called suddenlink and they said they would have to send a tech out. I made it very clear that I did not want to pay for something if I could replace it myself. I was told I would not have to pay if it was suddenlinks problem. The tech came...

Suddenlink Communications / billing errors not being corrected

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Casey Tuttle on May 2, 2018

Suddenlink's service department has made so many errors on my account since 1/29/18. Every time I have contacted Suddenlink to correct the errors on my account, the service department made it worse and worse. When I called Suddenlink the most recent time on 4/24/18 I was told the overage...

Suddenlink Communications / television channels taken off-air

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StephenD7 on Apr 30, 2018

I, along with millions of others, am deeply upset, dissatisfied, highly disturbed, and dare-say disgusted with Suddenlink's decision to take Jimmy Swaggart's Sonlife Broadcasting Network off-air! I would strongly suggest putting the network back on-air before much of Suddenlink's busine...

Suddenlink Communications / customer service

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Ricky or Jim Howard on Apr 30, 2018

My name is Ricky Howard. I take care of paying the bills for my father. My father is Jimmy Howard, (Suddenlink Account #10805114849801). I had issue with 2 Reps and 1 Supv, and 2 of the 3 hung up on me, with no resolution to the situations. The Supervisors name is "CAM." She would not give...

Suddenlink Communications / internet

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dajlb23 on Apr 28, 2018

Judy L Brown 4 Cantalejo Lane Hot Springs Village, AR 71909 4-28-18 To whom it may concern: I am going to tell you a story. I own a house at the above address. I have owned it since 1999. It used to be under an account with Suddenlink as Dwayne and Judy Brown. We were divorced about...

Suddenlink Communications / home internet

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Suddenlink_Checkyourself on Apr 28, 2018

Every night for the past 3 nights (starting on 4/24/2018 through today, 0428/2018) my internet that I pay for is being turned on and off every 15 minutes. I wish to understand why it is that I pay for home phone and internet when I can't use them during the times that I wish to use them...

Suddenlink Communications / a little bit of everything

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Alperk65 on Apr 26, 2018

Where to start?On Wedsnesday the 18th of April I called to cancel my services and was given the cancellation department which gave me a special offer and I resennded my cancellation That was my first mistake..He offered to have my new outlet ran for 30.00 instead of 50 and upgraded my...

Suddenlink Communications / supervisor frankie orr

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Texasnative13 on Apr 24, 2018

After a conversation with a representative in February, I decided not to cancel my services. For some reason, my Easy Pay was cancelled during that phone call because my March payment was never drafted, thus disconnecting my services today. I called and explained all of this to Suddenlink...

Suddenlink Communications / internet

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Robert Barnett Jr on Apr 21, 2018

I have filed several complaints and will continue to do so. Everytime it rains my internet service goes out. They have been to my house 5 times and said the problem is not here, "It's Upstream". Why keep sending someone to my house when you know the problems upstream. Somewhere something...