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Singapore Post (SingPost)

Posted: Jun 13, 2017 by    

bad service

Complaint Rating:  0 % with 0 votes
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Contact information:
Singapore
speedpost.com.sg
Hi,

I would like to complain about speedpost postman and customer service,
for two times the postman only deliver my items during lunch time. As from what I understand they start delivery from 9am to 6pm BUT they had to deliver it during lunch time TWICE.
As I called speedpost customer service, all they can say is sorry and they can't do anything about it. First time the parcel was send to jurong point pop. But the second time they send it to pioneer pop. which was even further from my house. And I noticed that my house at Gek Poh shopping center had a pop station. But they did not post it there at all, So may I know what kind of service should I call this?
Singapore Post (SingPost) Customer Care's Response, Jun 14, 2017
Hi. We are sorry to hear that. Please PM/DM us on Facebook/Twitter your tracking number for us to follow up on your case. Thank you.
Complaint comments Comments (2) Complaint country Singapore Complaint category Other

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A  19th of Jun, 2017 by    0 Votes
If Singpost was that good and efficient, the private delivery companies would not be making good business in Singapore, which is a very small and compact market in comparison to almost all countries . Sorry to say management is not up to scratch and creative, and the reasons are obvious to anyone who has lived outside Singapore
N  19th of Jun, 2017 by    0 Votes
@SIng Caver Hi SIng Caver, we are sorry to hear that you feel that way. You may raise your feedback to us via our website at: https://www.singpost.com/contact-us/service-enquiry for us to better understand your concerns. Thank you.

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Singapore Post (SingPost) Logo Singapore Post (SingPost)
Customer Care Service
10 Eunos Road 8, Singapore Post Centre
Singapore
Singapore - 408600
+65 6222 XXXX
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