Singapore Post (SingPost)
reviews and complaints

so I totally filed 3 times complaints here and emailed singpost and talked to their customer service for more than 50 times due to my oversea parcel missing. and today after 5 months I finally received my package. even tho I still need to say, their customer service is terrible. they don't reply. they don't help at all. no matter how many times you asked, they don't reply. so far I still have no clue what happened to my package and why it took 4 more months than they promised to arrive here...worst experience ever!

Singpost Tracking states parcel arrived 19Jun

Out for delivery on 20Jun - Incorrect address

21Jun - says returning to sender in progress

How? Why? It's e-commerce US$300 from worth.

Parcel was posted on 14 Jun 2022 at 10.57am. It's already 21 Jun and still NO PARCEL RECEIVED, NO UPDATE, NO REPLY.

I have been waiting for my coffee order from cowpresso for 3 days,

this morning the driver claims an attempt of delivery at 9:47 am and it is obviously a lie as I was at home. It seems that he simply tried to call.

I have been trying to call the unknown number for 30mn and nobody answered. I am not even sure that it is the number of the driver.

[protected]

I have called in 3 times, chatted with your consultants too. But no one has gotten back to me.

I do not understand how the delivery failed 3x when the address is correct. Recipient informed no one attempted to deliver any item. Did Singpost go to the wrong address? That is the only reason I see for the failed delivery.

I requested for Speedpost to call me but no one has contacted me. How many times must I call in / chat online / write in before something is done.

I also raised a query previously regarding refund for uncollected parcel under tracking number XZD0001209101 but again, no response and no update.

Then I paid another $6 for redelivery for current tracking number XZD0001209381 but now they put there as delivery attempt failed. Upon checking with recipient, it is said no one attempted any delivery. They are a warehouse unit, operational and sending and receiving parcels daily but Speedpost can say that they were closed. It is very unreasonable and unethical to say you have attempted delivery when in fact you are going to the wrong address.

It doesn't help to create case IDs / tickets when no one is following up.

I request for the matter to be escalated and for re-delivery to be attempted at once.

This is how they work?I filed one complaint already after I talked to their customer service so many times and never heard from them. They sent two emails and the first one said would update me within 3 working days and I waited for 2 weeks with hearing nothing from them even i sent several emails to follow up my parcel. then after i filed my complain they sent a 2nd email that saying they need another 3 more days to work on it and again… since then no reply. They just ignored all of my emails. I have been asking so many times and yet still just waiting for their reply. this is ridiculous. Where else should i file a complaint or is there any other way to get my parcel? I don’t know what I can do now! They don’t even reply you at all!

I sent 7 boxes via Speedpost economy (sea) from Singapore to the US, Houston on 24MAR as I was moving from Singapore to Houston. I visited SingPost personally to get the boxes and consignment notes. I couldn't insure my boxes because the staff told me they do not accpet insurance as the maximum compensation is capped at 200SGD.

2 months later, on 04MAY, I followed SingPost as I did not receive any of my boxes. They replied they have delivered 2 boxes and they said other 5 boxes are on transportation from Singapore to Houston which is pretty weird. After 2 weeks, my old landlord contacted me, saying they recevied some of my stuff. Apparently, Singpost did NOT delivery my boxes at all for all these months! And they were so irresposnsible to toss my stuff at my old apartment without me present! And I found out these all by myself! One box was damaged. I couldn't believe this happended as I never ever encountered this kind of service (or I should say no service) in any other national Post services.

I've been trying to get a hold of SingPost for getting my refund and compensation for weeks until mid of JUN. I've tried online chat, phone calls, and web inquiry. All I got back is we are handling the refund and some canned email asking consignement notes which I've provided more than 15 times with pictures of evidence. It has been real pain trying to communicate with Singpost! It's the worst delivery I've used ever!

Delivery guy showing rude attitudes when delivering parcel.

He/She just left my parcel outside my unit as picture shown and refused to put the parcel in the riser as he/she was saying he/she is from Singpost BUT NOT other company..

Some more he/she THREATEN me with issue me a notice from SINGPOST if he/she went back to my unit (chat records are attached).

I am not first time to receiving parcel from SINGPOST, but only this Delivery guy was showing this rude attitude to me.

There is no problem with not helping out if the guy was away, but I don’t think this is the right way to reply customer.

I contacted speedpost to change my delivery address (after 3 calls in fact).

The first call on 6 June 2022 they mentioned that the item had to be picked up from the seller first.

When the item was picked up on 6 June 2022, I called again and they said that I had to wait for the item to reach the logistics centre (why didn't the first agent tell me that?)

10 minutes after I received an update that the item had reached the logistics centre on 7 June 2022, I called and finally they said they would change my delivery address and the item would be delivered in 3 working days.

The next day on 8 June 2022 I saw that the item was delivered... But I did not receive it. Called again (4th time) and they said they will call me back... Obviously it has been delivered to the wrong address.

I sent an item via speedpost on the 24th April. The parcel was going to France and I paid for Speedpost Priority which is meant to take 10 days. The item was a watch and so was insured for $1000 (the maximum allowed via speedpost).

According to speedpost the parcel left the Singapore post hub on the 28/4/22 (this was the last time I have received any update about the parcel on their system.

I have called them every few days for the last one and a half months and have always been told not to worry about it. I have asked to speak to a manager about five times but they are always busy and therefore I am told (promised) they would call me back the following day. Of course they never do.

I asked them if the parcel had been stolen or lost and they again said they would get a manager to call me (which they never do). Finally yesterday the 7th June I called up, again they have no idea where the parcel was and so I asked them if I could claim on the insurance and et a refund of the amount I paid to speedpost for my delivery. The customer service refused to give me the information about how to go about claiming on the insurance and once again said they would get a manager to call me back.

Both I and my client in France have been extremely patient but I now believe that the parcel is either lost or someone from Speedpost has taken the item. Of course Speedpost repeatedly lie to me and I have completely lost all faith in them.

I placed the orders through lazada app and both on June 4 2022 showed delivered but i haven’t received both the packages till now .Please do the needful

Order nos and details attached

[protected] sold by FUAN

[protected] sold by HKHO Official store

called csm service twice to find out more about the status , promised to get relevant department to call back , wasted my whole day waiting for calls but received no response ,

its my first time using your register mail service to send my stuff oversea , to my disappoint , my stuff was not being sent over for 2 months and waiting 2 weeks i cannot get or even track what happen to it , its a torture to pay and get worried for paying a service. Email many times but the response i get its generic , and saying i have to wait months to know what happen ? how irony

RC779307871SG

Speedpost Economy Article CZ002754848SG, Case Reference CAS-6339627-R0G7B9. Item was posted on 18/2/2022, only update was on 19/2/2022 that is has “departed from Singapore hub”. Recipient reported not received.

Submitted all requested info required for investigation via email on 5/5/2022. Most of this info already with SingPost in the ezy2ship system. Also printed hardcopy and submitted to nearby post office, as advised by staff there. Never received confirmation of receipt. Emailed again twice later for confirmation, no response.

Article was insured for SGD500 for additional fee. Submitted claim form to [protected]@singpost.com on 17/5/2022, with all supporting documentation. Two weeks later, no response, not even confirmation of receipt.

Typically, the only way to get action taken is to complain on a public channel. The above was posted on Facebook but went unacknowledged, while the page admin continues to respond to other messages.

Hi, I am the seller for above order transacted via Shopee Singapore, for unknown reason, Speed post courier out of delivery at 10.19am 30/5/22 and suddenly change the status to Preparing to return to Origin Country at 13.17pm 30/5/22.

As a result of the change in status, Shopee refunded the sale amount to the buyer.

We have contact Singpost to return the parcel to me on 30/5/22 since Shopee already refunded buyer.

However, instead of return the parcel to me as seller. They deliver the parcel to buyer letter box at 11.49am 31/5/22 as per tracking status.

Since the parcel already deliver to buyer and Shopee refunded the buyer.

Singpost please compensate my loss since the refunded wrongly to buyer due to mistake of Singpost update the tracking result.

CAS-6398236-Z6W4K8 CRM:[protected]

The one star rating on google is not a joke. It's one star for a good reason. Customer service via the phone line is absolutely clueless and different operators give different answers regarding a simple query. Almost like they are using different software to check on the status of parcels.

Thursday, 26 May 2022, 2.30pm – Received email at (Email address#1, the one registered on VPost) that my package has been received at the warehouse and I needed to provide more information

Thursday, 26 May 2022, 2.45pm – Called ‘1605’ and was told by the operator that I had to provide the MSDS for my package.

Thursday, 26 May 2022, 2.55pm – Received email at (Email address#2, no idea how they got my other email which I don't actively use anymore) with reference number CAS-6398236-Z6W4K8 CRM:[protected] informing me that I had to provide MSDS

Thursday, 26 May 2022, 3.31pm – (Sent Email #1) Replied with a copy of the MSDS and other supporting information.

Thursday, 26 May 2022, 4.07pm – (Sent Email #2) Sent a second email with more supporting information.

Friday, 27 May 2022, 10.34am – Called ‘1605’ to verify if the MSDS was received. Operator confirmed that the document has been received and the warehouse is processing it. Operator informed that she would try to expedite the process. Monday, 30 May 2022, 5.06pm – Called ‘1605’ to check for an update regarding my parcel. Was told by the operator that only (Email #2) was received and the system did not reflect any MSDS.

Monday, 30 May 2022, 6.44pm - Used online chat to check on the parcel status and was assigned to Anand Maurya (or Khan, Ujma). Explained my situation and got no reply for 12 minutes.

Monday, 30 May 2022, 7.06pm - Restarted the chat because the previous operator was not responding. Got assigned to Kumari, Vandana. Operator was not able to understand my query and could only say "our team is still working on your case so kindly wait for next update". Upon further prompting, he said "We received your MSDS form and we already raised a request with our relevant team".

My question is why do different operators inform me of different things? From the start, there was no email confirmation of whether my MSDS was received and no updates whatsoever. Now I would like to redirect the parcel back to my seller so that he can send another package using express mail from thailand post, costing me an additional $13 for the redirecting service and I have no idea of what is going to happen to my parcel.

What a horrible way to ship parcels. Would not recommend unless you want a stroke.

I arranged for a parcel containing clothing items to be returned to the seller on 23 April 2022. The fee SingPost charged me was nearly 20% of the value of the item of clothing.

During this time I liaised with the seller, who is an established company who gets parcels from Postnord every day. The seller said that the item was still undelivered to the shop, as at 23 May 2022.

On 30 May 2022, over a month later, I checked on the item status after my holiday to find out to my horror that the parcel is now back in Singapore because of alleged failed delivery (just twice in the space of two hours in one day).

To top things off, their customer service rep (Daya) said that I now have to pay nearly the same amount in fees to Singpost to retrieve this parcel from their Singapore office, nearly a month later, and with no delivery at all. Daya was also very unhelpful by not providing any proof of failed delivery with the seller, and kept repeating standard phrases that an automated machine could have done (e.g. delivery failed on 16 May, I had to pay to retrieve my parcel etc.). She also threatened that if I didn't pay the fee, the clothes would be destroyed after 3 months.

In summary, if I pay this retrieval fee, I will have paid SGD 50 to SingPost for flying my parcel all around the world doing nothing - it should have kept it in its office and just collected free money by holding items I send to them at ransom.

I sent a parcel on 3rd Feb 2022, from SG to US, the stuff informed me it will take 2 months via sea freight. from end of Apr, I started to follow up and nothing updated on their web(tracking id: CR927061317SG CRM:[protected]), so I started to talk to them and they told me it should be 55 working days, after 55 working days when I talked to them again, they still couldn't update anything about my parcel. I have been emailed/talked online with them so many times and finally some kind of incharge emailed me on 14th May and told me they were following up and would give me a solution within 3 working days, then since then nothing again. I sent some followup email and nobody replied at all. such a poor service, shouldn't they give a response at least? nothing! i didn't hear anything from them and what they promised is all worthless and useless. and now I still don't know where my parcel is and what i should expect!

Exactly last month I contacted SingPost to enquire about renting a PO Box. SingPost responded by email and wrote that rental of a PO Box needs to be for three years at a cost of SGD$214 per year. As I am currently away from Singapore. I made a bank transfer of SGD$642 for the lease and understood that I would have use of the PO Box until 2025.

The following day, Singpost wrote confirming receipt of payment and, shockingly, that the PO Box would expire in 2023. I immediately wrote back to ask for an explanation and a refund but there was only the standard reply of "please allow three working days for a response". As of the posting of this complaint, no response of substance by email ever arrived.

After resorting to calling SingPost Call Center every day since I initially waited for two weeks, only on the fourth day did someone with a semblance of authority deem it worthy to give me a call back. Rose, the Customer Care Consultant, explained that PO Boxes could only be rented for one year at a time and asked for a screenshot of the email that precipitated this whole mess. I duly emailed her the screenshot seven days ago and have yet to receive a reply.

I called SingPost again this morning only to be told that my refund application has been rejected for the reason that my PO Box is active. So not only has SingPost needed to take three working days for each communication but they are also unable to comprehend the gist of the problem in spite of my numerous calls and emails.

To put it in simple terms: Singpost has taken three years' rent but only given me a one year lease. I am not asking for the entirety of three years' rent back as I am willing to rent the PO Box for one year. But return what SingPost has overcharged me which is two years' rent of SGD$428.

So, Rose or anyone else in charge of PO Boxes, please respond to my query and process a refund immediately. This has been ongoing since 21 April and SingPost's stalling tactic of asking for "three working days" each time I contact you only serves to build my anger and frustration. I am so truly and utterly fed up with SingPost holding onto my money and not responding to communication that I just want this ordeal to be over. Is it SingPost's aim to inflict as much distress as possible before an action is taken?

I understand that SingPost is now a privatised entity but even when profit is your ultimate goal, it should not be achieved by blatantly overcharging someone by 200%.

Please know that I have posted this in Social Media. Below is the same content I am going to send to your Customer Service email.

Tracked item: SPXQAS000527453 (Speedpost)

This would be the second time I ordered something from America which was never delivered to me after the item was handed over to Singpost. The first one I did not enquire with Singpost as I decided to accept the fact that the item was lost in local transit, knowing Singpost’s bad reputation. I did not have a choice to choose other courier service because the item was handed over to Singpost from DHL when the item reach Singapore. So, I tried to order the same item again the 2nd time after a few months. Again, item was handed over to Singpost but the item was still not delivered. I had been tracking the item since the start of my order. It was smooth until it was handed over to Singpost on 19 Apr 2022. I checked the item via tracking in the Singpost and Speedpost website and it is still indicated as “Item is with Singpost (Singapore) for processing” dated 19 Apr 2022 at 15:51. Below are chronological events when I started calling Singpost.

28 Apr 2022 – I called Singpost at [protected] (13:53 hrs) to enquire about the item. I gave the tracking number, customer service informed that it was with Speedpost since 19 April under priority delivery and this should not be taking long to be delivered. Customer service informed that this would be escalated to Speedpost team and they would get back to me within 3 days.

No call received from Speedpost.

06 May 2022 – I called customer service at [protected] (1722hrs). Customer service asked for description of item. I informed that it was a portable blender. Again, I was informed that the Speedpost team would call me back within 3 days.

9 May 2022 – I received a call with number displayed as [protected] (1139 hrs). But the caller hung up before I could answer. It did not ring for long. I suspect that the call is just for record to show that your team called me. I called [protected] (1205 hrs) to check and the customer service said someone called me to ask what the item was. Didn’t the previous customer service officer record the item when I informed during the call on 06 May 2022? So, the customer service officer again said that he would refer this to the Speedpost team and someone would call me within 3 days.

10 May 2022 - I received a call from number [protected] (1519hrs). A lady informed that she was from Singpost asking me if I have received my item. I said no. I do not understand why she asked me if I have received my item when the status of the tracking is still the same - “Item is with Singpost (Singapore) for processing” – no change since 19 Apr 2022. She said she would inform “them”. I asked who was “them” that she was referring to, she said Singpost. I am confused as to why she referred Singpost as “them” when she is from Singpost.

12 May 2022 – I received a call from number [protected] (15:40 hrs). Sounded like the same lady who informed me again that she was from Singpost – again asked me if I have received the item. I said no.

Today, I received no more calls from Singpost. From the above, you could see that this is unacceptable service from Singpost. If you have lost my item just tell me the truth. A fair compensation to me of the amount paid to the vendor would be appreciated if you have lost the item, since you did not honour your part of the service.

Please do not make me wait for calls anymore and I am also tired of calling your customer service again as I could see that it is going nowhere. I appreciate if you could just compensate me for the items lost for the equivalent amount paid in USD44.96 (approx.SGD62.70). I am able to provide the official email from the vendor confirming the amount paid. It is good enough that I did not claim from the first parcel lost.

earlier today, 9/5/22, around 1pm, my grandparents visit the outlet at 10 choa chu kang road, s(689379), to help a relative of mine mail out a REGISTERED mail. As it was a registered mail, my grandparents had to write the address on the spot, but they aren’t familiar with any english letters, and requested one of the staff on duty for help, but she did not want to help, attitude towards my grandparents were absolutely bad too. So eventually my grandfather had to write it himself, but the address isn’t readable to me at all, so if the mail is mailed to the wrong address, i would like the staff that was on duty to take up full responsibility. I hope this would change her attitude towards serving her customer in the future and punishments to be made against her actions. I do not condone such attitude and i believe she has all the rights to help out customers who needs help, instead of sitting aside and watch. A female stuff, muslim, not sure of her name as my grandparents can’t read and see english well.