SUBMIT A COMPLAINT

Singapore Postdelivery to wrong address

This is one of the most infuriating experiences i have had with singpost. I purchased some items that cost close to SGD 600 from Australia and this was not the first time that i have done so. The usual procedure is that the item will be placed in my mailbox and no signature is required. This time though, my tracking order stated that the item has been delivered but i have yet to receive it even a week after that. After calling singpost twice and having their customer service officer inform me twice that they need to investigate for 3 to 5 working days each time, singpost would call me back and insist that they had proof that they delivered it correctly. And lo and behold, the "proof" was a mere verbal confirmation from the postman that it was delivered. There were no attempts ro remedy the situation and till today i am 600 dollars down without my items and singpost actually placed the responsibility of raising an enquiry on the sender himself. I am appalled at the arrogance exuded by singpost who refuse to acknowledge that they could have put it in the wrong mail box, as well as their repeated attempts to shrug off the issue as quickly aa possible

Da
Feb 06, 2017

Post your comment