Shoppers Drug Mart

My daughter, a long=time customer of SDM at Lloyd Manor Rd in Etobicoke was approached by the Plaza Security Officer and shown an empty hair product box that they suspected she had stolen (she had been looking at those products with the store cosmetician and had selected one and paid for it, but remained in the store because she was waiting for a prescription to be filled). Security Officer asked her to open her purse and show her all the contents - a very humiliating experience since there were other customers in the store. She complied and then he tried to escort her from the store - she told him she was waiting for a prescription so he said he would stay with her until the pharmacist brought it up to her. While they were waiting he said "and what's that bulge in your pocket?" It was her gloves! Today (the day after) I went in to the store and approached the Security Officer and asked what right he had to accost and, basically search her purse. He was very officious (almost angry) and said that if "they" suspect someone they can do whatever they want. Then he said "You can call the cops or get a lawyer if you want to complain".
I don't think that's the way Shoppers would their customers treated. My daughter, Carol Nelles, was totally embarrassed and humiliated, especially since none of the clerks, who've known her for years, dared to come forward and vouch for her. I felt that the company should be aware of this bullying treatment.

To whom it may concern:

The Pharmaprix Drugstore on Van Horne near Outremont(Montreal, Quebec) Metro Station has signs inside the drugstore only in French indicating where the items are and for the past year I have been asking for them to write the signs in English below the French as well. The reply I get each time is this is a French Province and French is the first language and that is the way it is. I refuse to buy anymore from Pharmaprix until the signs are in both languages !

This weekend Shoppers had a promo that gave you a 20.00 Free I Tune card that had to be registered, if you spent 75.00 at any given Shoppers Store.

I went to redeem this card and there was an auto reply that this offer had been expired, despite the expiry date on the card being February 28th, 2016.

I called Shoppers head office only to be told that this was a giveaway provided by thepromocard.com and I should contact them directly (like we have nothing else to do).

After contacting them, they sent me yet another code to enter on their website, I can only assume they hope to lose 50% of consumers who received these cards at this point. When you go to fill out the required information they force you to accept their service agreement? Which is no where to be found. This feels like a scam to me, and I can hardly wait to see how many emails and solicitations I get as a result of applying for what was perceived to be a simple free 20.oo I tunes card.

I am disappointed that Shoppers Drug Mart would think so little of their consumers as to offer this big promo, then leave us out here struggling to access it without a concern, stating this is not their offer, even after being advised that the company is saying the promo has expired.

I attended a shoppers drug mart in Barrie this morning (Feb 13/16) and while I was there I wanted to pickup a starbucks giftcard. The gift cards were showing up at $500 and not allowing me to pick my own amount. The cashier told me to go get another one so I did, when I came back she was very rude. She told me I picked the same one and she can't keep voiding $500 because it doesn't look good on her. She said starbucks is on the other side of the plaza so I need to go there and I shouldn't be buying giftcards for other retailers at shoppers anyways because there are always issues with them. I knew stabucks was in the plaza however I had to stop at shoppers to pick other items up and just wanted to do everything at once instead of making another stop. This was very disappointing and upsetting how I was treated by staff members at this location and this incident makes me not want to return to shoppers.

I am on hydromorph contin for ongoing shoulder injury. I had to have emergency surgery for kidney stones, and the urologist wrote me a script for 8 pills until my original script is available. So I get the 8 pill script filled, and when it was time for me to get my original script filled which I have 4 months remaining, I was told that shoppers policy was to cancel the original script. I was floored! I live close to 2 hours from my doctor. So I asked how is it their policy to cancel scripts but not their policy to inform me of this. So I lost a 4 month prescription of pain medication for 3 torn tendons. I was robbed of chance to make a choice..an obvious choice 8 pills vs 240. And I didn't even get an apology.

I have filed one complaint today and do not see it on the website

I received an apology from hired help who obviously is not responsible for the management of the store.

who did not address me by name, started the email with "hi", like this matter was insignificant and then went on the blamed someone else.

I wish to have an apology from the responsible person, the store owner who should be responsible for the actions of any staff they hire and so this sort of behaviour is not visited upon another senior citizen in Duncan and in any other Shoppers Drug Mart in Canada!

Today February 2 2016

Waiting for an apology for incident that took place Saturday 30 January 2016

Toronto Office was business-like in their handling of info so far.

Duncan BC store has no understanding of apology etiquette.

Still waiting

As an avid shopper at SDM on Grande Ave in Chatham, I have recently become very disappointed with the customer service at this location. I choose this location because it is newer, clean and they always have their shelves stocked. They offer the photo shop kiosk that I prefere because I get my photos right away and the photo center is in a location where I can look at my photos on the screen, edit them and nobody is there looking over my shoulder at my pictures on the screen. However, the last couple times that I have come to develop my photos an employee (Kaylene) has been there - and she has just been a royal pain. The first time she was there, she thought I was having difficulties with the photo system because my pictures were taking alittle longer then usual to load. She took it upon herself to grab my phone, and check to make sure I had my phone switched to the camera setting. Is this apart of her job description? If it is, then I hope SDM is willing to take full responsibility for damages done to my phone should their employees drop it, or delete something that shouldnt have been deleted. The last incident occured yesterday when I was there once again developing my photos. She came over at least 4 times in a 7 minute span and kept checking over my shoulder and asking if everything was ok. She then proceeded to tell me numberous times to make sure I took my receipts to the cashier to get cashed out. She made me feel like I was a thief. This is also the girl that took my daughters passport photo. When she took the passport photo she gave me two copies and proceeded to tell me to tell the front end cashier that I only had one copy so she wouldn't charge me for two. If Kaylene is so worried about people stealing photo's, then why is she giving them away herself? If SDM is going to offer a service such as "do it yourself photo's" then I think they need to educate their employees on giving customers space and keeping their nose out customers business. I find this employee extremely unhelpful, extremely annoying and very unaware of her job description.

Shoppers Drug Mart (Winnipeg, Pembina/Dalhouse) I needed a pack of gum, found some quickly, and stood in line behind one other customer at Till 3. The cashier (also the manager on duty), told me that I needed to stand back and wait in queue. I asked where, and she pointed out a line of...one other person...standing by the aisles 15 yards away by Till 1. This is preposterous. There was no signage, neither on the floor nor as a stand on the ground telling people this. It was awkward, and bizarre. And, this manager said that this was "Shopper's rules". Only one person at the till at a time. So, as I go to stand in queue, I end up being the only person there (15 yards away), waiting for either Till 1 or Till 3 and I got the same cashier. As a customer, how are we supposed to know this? As a cashier, it is awful to have to say this to every customer (and potentially embarass them) as this is not regular, normal behaviour...especially without clear signs. Boo. Apparently Manager Amedeo Imbrogno does his own thing, without clearly communicating this to his patrons.

I would like to put a complaint that I believe border as a criminal act. I am not so sure how many similar problems this corporation had. But probably this is not the only on. This is my situation, I am diabetic Type II and cancer patient undergoing cancer treatment the Drugs are been pay by Ontario Work but I did not yet received the monthly receipt (December - January 2016). Therefore, a pharmacist from the store located in Aurora Ontario (14729 Yonge St, Aurora, ON L4G 1N1) told that I can not receive my monthly drugs until I provided with this receipt. I wonder about this type of behaviour when it come from a corporation that almost eliminate all the smaller pharmacies where this would never happen. Shame on you Shopper Drug Mart (Aurora, Ontario)

poor customer service at shopper drug mart 1017 Mcphillips st. winnipeg r2x 2k3 ph [protected] hi myself is Munish Puri, disappoint with the customer service of your store provided. i went to shop no name chips for .99 cents, asked clerk first about the limit of buying chips and he said no limit, he told me, buy whatever i need. for your verification, plz check camera between 7.10am to 7.35 am. that i went to sales clerk to ask him first and then filled my cart with chips, while i was filling up my cart, another sales clerk (east Indian) was going to start his shift and i asked him about the sugar which is on sale, he pointed out the shelf where it was. picked up the sugar and put it in the cart.then i was looking the tin foil and asked another sales clerk (named Mark)for sale. and he told me that there may be a limit on chips and i told him that the sales clerk told me about no limit, he said then its fine. by that time the new sales clerk came on counter and told me that there is a limit of only 4 units per item, we have the right to limit the quantity. u can not buy more than 4 chips.i feel so humiliated at that time, other 2 sales clerk saw me that i am filling up my cart, why they don't stop me at that time and why they did not tell me the unit limit. so it means whoever is on cash register is owner of the store. to whom he/she wants can give any deal. moreover when i came back again in store (the sales clerk did not notice that i am in the store)to buy some ointment for some joint pain relief and sales girl and the guy were talking about me for my shopping that i filled up too much chips, but i filled up the cart after getting permission from your clerk.(check your camera it was Philippino clerk ) i run my own business. your staff guided me wrongly first and then after asking me that can not take my stuff. and if there is a only limit of 4 units on every thing in store. moreover sales girl was saying it will be on regular price automatically after i scan 4 chips, how is it possible? i also worked as a manager for 5 yrs in 7-11. and these people making me fool.needs better excuse. it should be clarify in flyer. but i know there is no kind of 4 unit of limit, i did not want to argue with those people in the morning and did not want to waste my whole day after the arguments. only request that train ur people well. the sales clerk pointed out me the sugar and saw my cart, he should e stop me at that time when i asked him for sugar. what is the meaning of talking about my filled shopping cart in my back? so disappoint . Thanks munish [protected] [protected]@yahoo.com

I had just been released from the hospital after a c-section and needed a breast pump. The first SDM I went to did not have in stock but called around for me, found a SDM that did and asked them to hold it for me. They even gave me a card from the store so that I can show proof. I went straight to the second SDM and once I got to there the man behind the pharmacy counter (Seemed like a manager), told me that someone is waiting for it and he will be giving it to them because they got there first. Despite explaining my situation to him and then having to press him on the fact that he promised to put the product aside for me, he still refused me the rental. I found this behavior inconsiderate and lacking in compassion. Although he had no way of knowing my situation exactly, many women renting breast pumps are probably coming directly from the hospital. And regardless of my situation, it is not right for an employee to deceive a client by telling them they will put a product aside a product and then decide not to do so once the client arrives. The employee should have just said that it is against policy to hold that item for a client. It was a little of 48 hours from my surgery, I was in pain and had a hard time walking around. I felt taken advantage of, it seemed like all he cared about was getting the product rented and had absolutely no care for the customer. I'm extremely disappointed in the service I received and am considering not going back to that location. This employee was working behind the pharmacy counter is likely working with other potentially vulnerable clients. If this employee is willing to do something like this, I'm sure the service he provides to his other clients must lack the same care and consideration. I hope that this lack of customer consideration is corrected and could continue to be a loyal shopper in other stores at least. Date: Sunday November 15, 2015 Time: Afternoon Location: Bramalea City Centre, 25 Peel Centre Dr #379, Brampton, ON L6T 3R5

I typically buy my husbands and my toronto transit token at shoppers in Leslieville because it is the only place that I can purchase more than 5. This morning the employee on cash rudely refused me the quantity we need for the week because the tokens are meant for "everyone" as she put it. She then informed the other woman on cash to refuse me any as well. The issue was not that she didn't have enough, but that she didn't want to give them to me. Yet, I witnessed the one cashier give a customer before me two metro passes?! What is the difference?!

I have loved this product. As the cold/flu season approached, I contacted many of the outlets of Shopper's Drug Mart in Saskatoon, only to find this product has been discontinued - I believe the pharmacist said - across Canada. For those of us who have a hard time swallowing large pills, this product was a dream come true. I looked forward to purchasing it every season, and I have been a regular product user, buying it since I spotted it on the shelf over 5 years ago. I just needed to tell you, it will be sadly missed!

I went to Shoppers to get some prescriptions filled, buy an eyeliner and a round hair brush. I like Lacombe products and so I was looking at their eye liners. I was the only person in the department. The only counter staff in the makeup sessions was talking to a man who had just come in from the other department and wanted to check out. I needed her assistance as Lacombe is locked up, so I stood by the product and waited for her to finish up. I hear her say to the gentleman that if he purchased two hundred dollars worth of product, he would get double the points. He then said okay, I'll buy something else. He asked her about a product that was not in the makeup section, but back in the main section of the drugstore. She left the counter and took him into the other department. A few minutes later they both return. His new purchase still did not take him to $200.00 and I am still standing there. He tells her that he would go shop around and find something else. Finally she comes to me and asks if she can help me. I say yes I'd like the black Lacombe artline eyeliner. We chat about it and the differences between the a couple of products and she then says the eye liner is over here in a locked drawer, gets the key and opens the drawer. While she is in the drawer I ask about a different colour of eyeliner how dark it is and she starts to explain. The Gentleman that had been there earlier, returns. He cuts her off in her reply to me and asks her a question about some product in the other department. Without a word, a backward look, acknowledgement of any kind that I am talking with her, that she is serving me, she closes and locks the drawer, pops up and leaves the department with this man. I am shocked and pissed. How rude!

August 14, 2015 I sent a moneygram to my sister in California totalling $166 including fees. An hour later my sister texted me money gram was not sent. Immediately I went back to Shoppers to find out what happened to it. The clerkdid not send it to the United States but sent it to Canada. To correct error a more experienced clerk did a refund transaction to retrieve money. Automatically their printer printed a refund check(initially I paid them in cash)and then resent the money to correct destination. The clerk kept the refund check and put it in cash drawyer. On August 20.the clerk calls me, wants me to pick up refund check and give them an additional $166. Why should I be shaken down for their error. Management must be a mess at that store. Whydont they just cancel check?