Shoppers Drug Mart
Reviews and Complaints

i called shoppers drug mart manitoba clinic around 11:20 a.m. to request a couple of humilin pens be sent out to me and call when they get here since my apt. buzzer code does not work for my apt. well nothing arrived, this has happened to mean before with other medicines not being delivered to me but humulin pen is very important to my life how can i inject my insulin without one.

I bought a pair of gloves from my daughter (Joe Fresh brand) From the store on Dec 26th, 2018. Your receipt shows that you can return to any shoppers drug mart within 30 days so I went to the Vaughan Mills Mall location Shoppers Drug Mart today, January 5th, 2019 (well within the 30 days) to return them as they were too small for my daughter (tags on and with receipt). However, the store manager Anesa was extremely rude and refused the return saying you cannot return to a different Shopper's location that you bought the product from, even though they had the same gloves on the Joe Fresh stand. The staff, after Anesa went to the back, said that she was difficult to deal with and they understood that I was in the right. Anyways, I ended up going to another different location and they returned it no problem. I have all the receipts to show the proof in case you need to see it. But I wanted you to be aware that your return policy does not state it has to be returned to the same store and if that is the case why did the other shoppers take it back. Anesa was extremely rude to deal with, and from what I understood, the way she was talking, she just didn't want to do the return as it would affect her store numbers, even though the gloves were only $6. I'm not writing this about the $6 gloves, I just don't want Anesa affecting someone else especially an elderly person just to make her numbers look good. I think she definitely needs some more customer service training as her employees were more customer service oriented than her.
My Email is Meenal.[protected]@gmail.com

Today i went to a shopper drug mart store in the scarborough town centre and your representative carol accused me of stealing a perfume she confronted and sid i had them in my pocket and when i asked her to prove she said sorry and walked. This is is obscene customer service i vow to now get into any shopper drug mart again and will spread the word about how exist they are towards a person of colour My name is Praveen my number is [protected] and my email is oravpre @gmail.com if you wish to verify facts

December 29 2018 I wanted to know if the 20 times the pc points apply on hp lap top that was priced at 449 on the flyer. The cashier supervisor said I do not know. I asked her to scan it and find out. She said if I scan it you have to buy it no matter what. I found that bizzare. I asked to see the manager she said no one is available. So I lost the deal as this was a one day only. I am curious about knowing the truth. Thank you. I can be reached at Abdulaziz.[protected]@vale.com

We received a flyer that showed a 2 day sale on specific items for Dec 26th and 27th, 2018. On the 27th, I went into my Mom's local Shoppers to by adult Poise pads (normal price approx $24.00/pkg - on sale for approx $10.00 less). I think there were 3 packages on the shelf but there was no sale notice on the shelf. I took a package to the front checkout and asked the girl if they were on sale. She said No, the next sale will start on Saturday the 29th. I asked her to please check the flyer for this week and she did not have one. I thought I had gotten the dates wrong so I left.
Today, (the 28th) I realized that Mom's copy of the flyer might still be in her recycling box so I dug it out and the dates of that sale were indeed on the 26th and 27th.
I took the flyer to the store and tried to talk to the Manager about it. Apparently, she was getting ready to leave for the day and would not come out of the back to speak to me. A supervisor asked me to explain my issue. Once I told her, she said she needed to speak to the Manager so went into the back to do so. When she came back she said I should have come in the day before to buy them as they were no longer on sale today! I asked her if she told the Manager that I had tried to buy them the day before but was told by one of her staff that they were not on sale. She went back again to speak to the Manager (who was apparently still hiding in the back). When she came back out, she told me again that I should have bought them the day before. I believe that to make this right, Shoppers needs to sell me however many packages of Poise 27's the had on their shelf on Dec 27th at 6:00 pm; at the sale price stated in the flyer. It's not rocket science. I also think this Manager needs to be reprimanded and enrolled in a serious customer service program to improve her poor skills.

You know what is awesome!?! Every single time I go to shoppers drug mart I have to wait in line with 12-15 other people. People in line... Into the isles. One lane open and 3 of them closed. Every single time I have gone to your store the whole line has refused to use the self checkouts. People are pissed off and people are yelling for staff to get more staff. They are tired of people being told to go to the store to work or to wait. I agree with them 100% as I too am one of those people. No wonder why people do online shopping so much! You give us no incentive to come into your store - we can sit in our homes nice and comfortable and not waste time waiting a half hour in line or scanning and bagging my groceries for free. You aren't paying me to work there so why should I do an employees job? You as a multi million dollar company need to see that you are hurting your business just to save $15/hr paying a couple more employees. I have watched people leave carts full of stuff behind and put stuff down to not wait in line. You are doing more harm then good and pretty soon you will see saving a couple bucks will cost you alot of money! I'm done with your store. It's very easy to see there is no reason to shop there anymore.

I purchased a Hp Notebook yesterday (December 15th 2018) plugged it in all night and it hasn't charged since. It turns on says it's not charging while plugged in and at 0%. I called my local store Shoppers Drug Mart where I purchased it at 2015 Long lake road, Sudbury, Ontario Canada. P3E 4M8. Told them my situation and they said there was nothing they could do about it. I also showed up to the store same day and they flat out said they couldn't return it even though I had no way of knowing it was defective when I bought it. They act as though they have no return policy what so ever and it it totally unfair that I got scammed like this. I was told to call the manufacturer which I also did and they said to return the item where I bought it and they said that the store is deceiving me if they do not want to take back my item and give me my money back. I am also very disappointed that it says no where on the receipt or anywhere that it isn't refundable they don't even tell you at the time of purchase which is very deceiving. And I had no way of knowing it was a final sale product. I'm very disappointed in this stressful experience. I demand a refund because I will not stop pressuring this issue until I get my money back.

Hi, I bought this BP monitor life brand from Shoppers drug mart in Surrey BC few months ago. The cuff got inflated. I went to the store to ask for extra or where to order, no one knows. It is their brand how come you can't even help the customer for your own brand. I have been still looking for the cuff. Even the box itself doesn't have customer service phone number. Now I don't know what to do ? Spend money again and how long the next one last

Cosmetic staff refused to help regular customers to their face because they only deal with cosmetics. That is terrible customer service
No staff member should be allowed to treat customers anyway they want. They won't even ring in customers when the front cash area is lined up and some of these customers had carts Full of products. They need a visit from Human Rights
And a course in Service
Robie St location

I lined up to drop my (prescription: refill) in this Shoppers Drug Mart (Ghulam Rabbani Pharmacy Inc.) in Morningside and Kingston (Morningside Crossing), Scarborough. Two receptionists in the drop off section were talking to and laughing with each other paying little attention to the line. Got pissed. After a while, a receptionist said, "Hi". I told her "I'm here for a refill of my medication". I gave her my id. She gave me a buzzer in a grumpy face.
I'd been waiting holding my buzzer to buzz but it didn't buzz in an hour. I went back to the reception (pick up) and the guy saw my buzzer and told me with annoyance on his face, "You've to be patient, this buzzer will buzz when your medication is ready."
I came back to my chair. Waited almost another hour, buzzer didn't buzz, nobody called me to pick the medication.
After almost two hours frustrating wait, I went back to the reception (pick up) again and explained to a young man. He checked and didn't find my medication on their usual medication tray. After a while, he got my medication and gave me.
I asked him why so late. He replied, "The reception in drop off didn't add the buzzer number in your file to buzz you."
Got pissed. Asked for the manager, he came and when I saw him my first impression was he is severely incompetent.
We had an argument, he didn't explain why there was no supervisor/manager on the floor to watch/check the processed medication that was sitting somewhere without any notice for almost two hours. He didn't say why someone didn't call me when my medication was ready, and when a buzzer was not added to my file because of their mistake?
Left this place being pissed. In the previous couple of experiences that I had, disgusting customer service with a rigid face, bad attitude, more process time, and less explanation. Simply disgusting.

Came to refill a Rx today (Sunday Dec 9, 2018) & received awful customer service from KATHERINE (a pharm tech? - she says her last name is Francis). Been shopping at this location since it opened & filling rxs before 2013 .

I've had a few interactions with KATHERINE before (over the phone/in the store) & on those occasions she has been rude. When I came in today & my rx was not ready she asked me loudly if it was my "xxx" rx that was supposed to be filled. 3+ customers were around the pick up line when she announced this. I don't mind that my rx wasn't prepared, however; the manner in which she spoke to me and her *LACK of CONFIDENTIALITY* is what upsets me. It is my understanding that health information should be protected and discretely discussed with customers...? and that customers should be valued and respected.

KATHERINE lacks professionalism & am concerned as a loyal customer of this store. It is where I refill my prescriptions on a regular basis, spend hundreds of dollars on various products for my children & elderly parents, and collect & redeem Optimum points. I have received excellent customer service from Lindsay (Pharmacist), Cody (Pharmacist), Tamer (Pharmacist) and Tina (pharm employee) in the past and am shocked at the contrast.

Perhaps KATHERINE can benefit from more training regarding professional communication & respect for customers? I expect more from Shoppers Drug Mart and those who handle my private health information. I don't feel comfortable and will not be returning to this location. Very disappointed since it is such a convenient location for my family & I. Please free feel to email me should you have any further questions.

Thank you.

Nice Christmas gift, $ 25.00 Beer Store gift card. Cahier at the Beer Store tried to redeem 3 times. Doesn't work. I understand this has been an issue at Shoppers Drug Mart. I went to the Shoppers where card was purchased and was told I had to deal with it online. Am I supposed to believe Shoppers is stealing from its customers, that's a rumor I heard?

Purchase Date - Dec. 24, 2017. 10:57A.M.
Trans#131074

I have been dealing with the Shoppers on Wellington St in Barrie. They have made mistakes on dosages and then blamed the doctor, have lied about faxes not received from doctor when pharmacy had told me it had been received? I`ve had it with them and will be taking my business elsewhere! I`ve been waiting since 4:30pm for antibiotics. It is now after 8pm and they have changed their story again about not receiving the fax from my doctor! These people are not fit to be working with medications!

Our Shopper's recently have had the self serve cashes installed, and I shop their pretty frequently. However, since these machines have been installed in the store when it comes to customer service looking for help at either the post office or cosmetics or even for the long line ups in the self serve cashes, their is none on the floor. I've been there a few times where the line up, was about 12 ppl waiting to use the self cash and no cashier were to be seen during this time. On another visit to the store, I was ordering pictures, and required a staff member to use their code to continue to print them, I saw a staff member close by and asked for some assistance, and she told me she was on break and kept walking by into the cosmetic department.

I was at shoppers drug mart in Elliot Lake Ont. at 8 a.m. This morning, the first day of the ad. I wanted to purchase the Acer notebook for 349$ with 20 times the points and the only one in stock was an empty box. When asked if there was more coming the employee did not know. He was polite . We need this for my son as requested by the high school he attends. He has ADHD and needs it to do his assignments. I don't think it is right when they have none that were in the flyer the first day of the flyer. Please let us know if any of the stores have one that can be shipped to the Elliot Lake store. There is no other place to buy one where we live. Our e-mail address is [protected]@bell.net and our phone number is [protected]. Please let us know as we need this as soon as possible for our son. TIA Rick Bourdeau