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Shoppers Drug Mart
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www.shoppersdrugmart.ca
www.shoppersdrugmart.ca

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1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoppers Drug Mart reviews & complaints 1537

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2:00 pm EST
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Shoppers Drug Mart staff

Hello my name is samantha, I just received a do not enter form from the shoppers drug mart, I just spoke to the manager stating why this occured when I was not in the wrong for giving feedback on how I was being treated, he said I was demanding and rude
I came in to the shoppers on the side of the building, I buzzed in two minutes goes by I buzzed again and I went in, a lady came up to me and said why are you pushing the button twice (mimicking me rudely with hand gestures) I stated I didnt know if you heard me, she said ovbiously I heard I was on the phone, I stated didnt know that (I cant see in the store) she then rolled her eyes at me, I stated to her.. Again I didnt know you just had to say hey hun I was on the phone next time just know someone is coming. I have in the past rang the buzzer and no one came, I came in the afternoon asking what happened they said we didnt know you were aloud to come in before 9am (manager said I could) so I didnt know who was working that day or if they in fact heard me. There have been another incident with a girl stated I wasnt aloud in there I proceeded to tell her I was and have been doing so for a while she then began arguing with about it, I asked for her name and the pharmacist said its none of my business to not worry about it. I feel so sick to my stomach about this! Because I told this lady I didnt know and she didnt have to speak with me like that, that now I am not aloud in the store. I feel that is it because I am on the methadone side they seem to think I am a nobody who they can talk to as if thats the case. I am just as much as a customer as anybody else. I need to go in there seeing its the only place that open before I go to work and now I am left with no other options sadened beyond belief for doing nothing but calmly stating my opinion. The manager wanted nothing to do with what I had to say, not even hearing me out, if this was a customer on the other side this would never take place im sure of it. Please help me as I am going to be devasted with potentially losing my job due to this matter, I feel like ive been kicked in the stomach by this emotionally

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6:21 am EST

Shoppers Drug Mart refund policy

incident happened on Jan 23, 2017

i (consumer) tried to return a product 2 days out of refund policy. the product that was purchased with a skincare product and only subject to break out, the product can be tested to see if it is effective on skin. the lady who insisted she was the cosmetics/store manager rudely said there is nothing she can do about returning the product.

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5:48 am EST

Shoppers Drug Mart pharmacy

Good morning,
I'm not the type of person who would normally write to a headoffice, but when it has the to do with the fact that I could of been seriously sick or worst I'm taking action.
I had some dental work done and was in alother of pain, also the dentist wrote a script for pain meds and dexamethasone. Was called into the Essex Ontario location, about 4 hours later I went to pick it up and was not ready...so I waited...finally get called and the pharmacist said it was filled out wrong and change to dose to 10 pills twice a day.
I finished the meds with every side affect that is listed. So a week later more dental work and more meds. But this time with a different pharmacist, I was told that the meds last time should of been 1 pill twice a 10. She called my dentist to make sure that it was right ( because of sure a big change in dosage) and my dentist informed her that I should of been on the same dose last time.

I say I'm upset is an understatement, if that was a medication that I could of overdosed on or worst!

Thanks you and hope to heard back very soon, I love shopping at your store and do at lease 2 to 3 times a week, but depending on how this gets handle might change that.

Amanda Ferriss
[protected]@hotmail.ca
[protected]

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10:59 am EST

Shoppers Drug Mart pharmacy

I have been dealing with the same shoppers drug mart for several years. The have been miss placing my prescriptions and the one pharmacist has been very rude and disrespectful. I am very frustrated and have thought about leaving and going to another drug store. They talk down to me and treat me as if my concerns dont matter and try to put their mistakes on me saying i never drop scripts off... Customers should be treated with respect and i am trusting they are watching over my meds... But obviously i shouldn't be as they are not doing their job... Need a company i can trust and not be treated badly at.

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6:24 pm EST

Shoppers Drug Mart postal service in store

They accused Jennifer pearson of shop lifting months ago and even hit her 14 yr. Old Daughter, who is my daughter.I called you and complained, you never called odett dealt with it.
They have a postal outlet in the store.
6 parcels totally over $5000 was sent there as the companies tracking can prove.The parcels have disappeared.The store employees threatened her they would forward her mail and parcels somewhere else and she would never get them.They are Shopper drug mart employees not Canada post employees.
If the parcels are not returned as well as the mail I will be seeking legal advice on this matter.
I realize you don't care but I will take action.
It is a Federal offence to mess with the mail.
I have the police reports as well as all parcel documentation and the complaints to you on all these matters I have sent in.

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9:34 am EST

Shoppers Drug Mart accused of stealing/bad customer treatment

So this happened a little while ago but I wonder if other people have had similar experiences. I was walking to the cash to pay for a foundation and lipstick I was carrying. The manager of the store passed me and literally GLARED at me and said "You gonna pay for that?" I was walking TO the cash register! What the hell? Mind you this is not the first time I have been treated like a common theif in a SDM. One time I was browsing with a friend on our work break and the makeup counter girl blatantly called out for another employee to come "watch us". Pathetic! I pay their OVERPRICED prices every time I shop there and this is how they treat customers? Especially the cosmetic counter women they are horrible

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3:07 pm EST

Shoppers Drug Mart sale item not available but no rain check either.

Hello Staff,
Shoppers Drug Mart.
150 Montreal Rd, Ottawa, ON K1L 8H2
Phone:[protected]

Today January 19th. 2017 I was in Vanier's Shoppers Drug Mart ( address above) since every Thursday seniors can enjoy 20% discount sale o every items in the store.
I went in to pick up 4 bottles of distilled water when there were only 3 available. I asked the supervisor ( whom was just about going home at 5PM) whether she give me a rain check due to store's fault luring people in for sale day but not goods available. The supervisor lady rudely, , ( it seemed she did not care a crap about rectifying store's missing items on shelf mistake on sale day) and she rudely hassem me away with " SORRY WE DON"T GIVE OUT RAINCHECKS" .
Honestly, she sound a pretty stupid person not knowing how to run an establishment and how to rectify store's mistakes.

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kstephy
, CA
Jan 24, 2017 8:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

1. It's not a store's "mistake" if the item is sold out
2. They cannot give a rain check with a senior's discount applied to it, they physically cannot conjure up that kind of rain check. They cannot price adjust on a rain check receipt.
3. Quit whining about not getting your 4 bottles of water, settle for 3, and purchase 4 next week.

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K
6:10 pm EST

Shoppers Drug Mart customer service

I walked in at 5:20pm on January 18th. I was sick with flu, had a half an hour commute, and realized I may be on my period. So I rushed to the nearest Shoppers drug Mart. I talked to a lady working for the cosmetic section and asked if I could use the washroom to check if I had my period or not. She gave me a hard glance and said there was no public washroom. I was already on the brink of distress, but she showed no sign of sympathy. I felt helpless, defeated, and ignored. She did not treat me with a shred of customer appreciation, a shred of humanity.

I bought a box of pads and left to find another washroom as soon as possible. But I had already stained my underpants and pants. Already damaged and distressed, I went back to the store to find some form of apology. Instead, I'm met by with her reluctance to give me her name, proceeding to walk out. Another man, who was working for Shoppers although he was not wearing Shoppers clothing, started to condescendingly retort, "YOU'RE COMPLAINING BECAUSE THERE WAS NO WASHROOM?". He proceeds to repeatedly yell that at me in front of everyone. Already mentally distressed, I started crying. At which point he simply brushed me off. The other employees in the store proceeds to give me the corporate treatment, apologizing that there is no washroom. But it wasn't about the washroom, it was about being treated like a human and given some sympathy.

After the assistant manager apologized about no public washroom, I walked out the store again, knowing I wasn't going to get my point across. However, I was already sick and distressed enough to cause a 10 minute nosebleed. The picture below is taken at 5:45 of the aftermath of my nosebleed. So by now, I was crying and bleeding in the washroom. I don't think I would been put through so much emotional and physical distress if it wasn't for the poor behavior of these Shoppers drug Mart employees.

Please encourage employees to be sympathetic and discourage employees banding up against a customer.

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JKWilliams
JKWilliams
, US
Jan 19, 2017 1:22 am EST

Couldn't you just buy some pads, go outside in the alley and duck down behind a dumpster and take care of it? You'd of even had a pad or two to take care of that nosebleed. For chrissakes. You think those employees are your mother?

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12:04 am EST

Shoppers Drug Mart service

The location on highway 10 and 152 in surrey, bc, Canada is suppose to be open till 12:00am. I came home from work at 11:30pm and my kid needed something for his stomach and its the only place left open. so I went over to shoppers cause I had 20 mins before they closed. I got there 15 mins to 12 and all doors where closed and curtains where down. I am very appalled by this. This has happened more than once before. Now my kid has to suffer through the night because your employees felt that they don't need to follow the store hours.

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3:23 pm EST
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Shoppers Drug Mart manager/lp

I am completely appalled that head office has allowed the nw shoppers drug mart to house horrible employees. I have never been so insulted by a business. First the security targets and racial profiles its customers and follows them around and makes them feel uncomfortable without any probable reason. Secondly, the behaviour of the staff when complaining about the poor treatment does nothing, including the store manager. If your going to allows your staff to follow customers around like a spy, make it less obvious and less uncomfortable. If I am going to spend $50 in your store, I think it is very unlikely that I am going to waste my time and go steal. Also don't target the first black guy that walks into the store. The manager of this location should be ashamed of herself and how she treats customers and how she resolves complaints.

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8:09 pm EST

Shoppers Drug Mart unethical behaviour of a shoppers drug mart cosmetician

It makes me extremely uncomfortable overhearing a cosmetician (Jenny Ferreira), make extremely rude and disrespectful comments in public about clients she has serviced at Shoppers Drug Mart. Comments such as, "I almost threw up because of how many dark spots there were on her ashy skin." make me feel uncomfortable and anxious going to any cosmetician as I am afraid they conduct a defamation of character in public. As a shopper that makes me feel concerned and unpleasant. It looks bad on herself and the company she is representing.

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10:31 pm EST

Shoppers Drug Mart similac step 2 never in stock

I am a very loyal Shoppers Drug Mart customer. I buy all my baby products, plus various products here on more than a weekly basis. This is now the 8th time in a row (not an exagerration I've been counting) that this store has not had Similac Step 2 baby formula stocked on the shelves and only one of those times was it found in the back. This is a HUGE inconvience as anyone who has formula fed knows. You cannot simply just change to a different brand all the time or really ever for that matter. It causes the baby lots of stomach issues and takes time to adjust. So on a Sunday night when there is nothing else open and I am relying on your service to feed my baby and upsets me that I have to change his formula, simply because someone obviously has an issue doing stock and it is not being ordered properly. I had never had this issue until consistently the last 3 months. So I don't know if something changed in that time. But something needs to be done. I was informed by the cashier I'm not the only person with this problem. I will be complaining in the store directly to the manager. I have mentioned this to the cashiers and merchandisers in the past. Just not tonight since it was my boyfriend who went to the store. This is for the Moray location by the way and it has been a problem at the Unicity location aswell.

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1:04 pm EST
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Shoppers Drug Mart pharmacy

I visited the Shoppers Drug Mart on Fairway Road in Kitchener on January 5. I had a prescription from my doctor's for 2 items. Antibiotics and an inhaler. I gave my prescription to pharmacist and she asked me to wait. When my drugs were ready, I was expecting to pay what I usually pay for this type of a prescription - $12-20. My bill was $103. I was shocked. The pharmacist told me the antibiotics were $93 and some cents. Inhaler was $7 something. It made no sense to me. Being diagnosed with a serious kidney infection, I needed to start my meds right away. I had a high fever and BP for over 24 hours. I say okay maybe this antibiotics is for serious illness so it's expensive. I paid the total bill.
After coming home, when I looked at everything in detail, I find out the inhaler was $93 and antibiotics were $7. I would never buy an inhaler for $93 because I never use them. This Shoppers Drug Mart is always playing these mind games on people to get more money out of customers any way they can. Now they won't return the money back for the inhaler even though I asked for it the same day. And I've not touched the inhaler.

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7:15 am EST

Shoppers Drug Mart cashier

I bought 4 cases of diet coke. I was told I had to put all 4 on the counter to be scanned. If they must do this the cashier should lift them all to scan them as I shouldn't have to lift and carry them for this purpose. This happened on January 7, 2016. This only happens sometimes. I have no clue why do this. If they want to do that as I say I have no problem with the cashier lifting and scanning all 4 as I shouldn't have to lift them several times.

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kstephy
, CA
Jan 09, 2017 7:30 pm EST
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If you can lift them into the cart and your car, you can lift them onto the counter so the cashier can do their job.

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pobarjenkins
Minneapolis, US
Jan 07, 2017 10:22 pm EST
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Did you ask if they would left them for you?

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12:03 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Shoppers Drug Mart - carnaby sweet mixed gummies 125g

Found a mixed gummie... Litteraly, in the package I have purchased. I dont even know what it is but it has plastic of some sort mixed in with the candy. I have a piece with me along with pictures of it to show. Please tell me what we can do about this as my children were about to eat the candy. We have purchased this candy many times and never had thi...

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7:47 am EST
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Shoppers Drug Mart gift cards

I purchased several gift cards and 2 of the $50 Keg cards did not work. They would not scan or when entered manually at the restaurant would not work. So i paid $100 for the cards and then had to pay $100 out of my pocket at the restaurant. I have emailed and phoned Shoppers customer service several times, I have sent photos of the cards, the receipts and have proof from the Keg manager that the cards are faulty. The only responses I get are try entering them manually (been there done that) and since the cards are active there is nothing more they can do. I understand there are no refunds on gift cards, but it is not like I changed my mind. The circumstances are quite different here, and I want my money back, they haven't even offered a replacement card it's rediculous to say the least. I also sent an email to Loblaws with no response. I will now try the press.

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9:43 am EST

Shoppers Drug Mart staff

Wanting to purchase as much as possible with my rewards points. The cashier was not only rude and ignorant to my questions she was unreliable. This was the first time ever that I have tried to redeem my points. I received an email that states I have 115 dollars she told me that's impossible because I only have 85 dollars. I wish I could have had my phone on me to not only show her but ask why she could be so rude. If I'm understanding something wrong explain to me why, don't judge me to the point that the rest of the customers who are waiting behind me believe I'm holding them up when you could help me more. I will never return to this location in Bowmanville ontario

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6:36 am EST
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Shoppers Drug Mart exchange practices

I purchased about $200 worth of stocking stuffers for Christmas at the location in Georgetown Ontario. Two items I purchased were cosmetics for my daughter. I purchased the wrong tint of foundation. She tried to exchange it dec. 27 for the right colour with the receipt but the sale price of 6.99 was not honoured and she had to pay the current price of 12.99 for each item. Very disappointed that even with receipt these items were not exchanged . They were still packaged and had not been opened all she wanted was the correct tint and straight exchange. In addition I had purchased her a mascara but did not have receipt for this item but it was still packaged but once again I picked up brown instead of black all she wanted was straight exchange but store would not even let her exchange it for the right colour. Over the past year I have spent enough at this shoppers location to earn $170 worth of shoppers points . Same day i returned a item without a receipt to Walmart with no hassle and they provided a store credit for full amount of item valued at $40. Given their fair policy you bet next time I have to choose between Walmart and shoppers for same item I will be buying it for Walmart for sure.

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10:09 am EST
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Shoppers Drug Mart beauty department

To whom it may concern,

Hello, my name is siavash amouzadeh, on december 24, 2016 my girlfriend and I walked in to the shoppers drug mart - eglinton square store number: 827 to purchase makeup for her. We were greeted and helped by one of the cosmeticians who was very helpful and helped my girlfriend ewa with all her questions and concerns. Unfortunately the foundation she wanted was not in stock. However, that is not the concern. The main reason for this complaint is due to the fact that while we were about to leave our contact with the cosmetician that was helping us another employee name sherid came from nowhere and stated we had to purchase an item as the cosmetician that was helping us had "missed her break" and also if a cosmetician does a full face makeup it is mandatory to purchase an item. Number 1, she did not get a full facial number 2, she was not told this, number 3, her approach and tone was very rude and unprofessional. This upset both my girlfriend and I to the point that I may never shop at another shoppers drug mart and inform as many people as we know about the incident.

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9:13 am EST

Shoppers Drug Mart russel stovers chocolates / staff response

We recently purchased a box of Russel Stover's cherry chocolates from Shoppers Drug Mart at the Kendalwood plaza in Whitby, Ontario. When I got home and opened the box I noticed that the a row of the chocolates had been damaged and the liquid had leaked on to the paper covering. The liquid was dry and solid so this would have happened at an earlier date in the products life. Since it was only a $5.99 purchase we thought we would keep it and just eat the rest. After sampling the chocolates we realized they were old and the liquid had begun to crystallize. When I took it to the store for a refund (didn't want a replacement since they would have all been from the same lot) I was met with hesitation about a refund. First I was told that it was only some melted chocolate and it wouldn't harm me and then when I told the clerk to open it and look at the damage she told me she wouldn't give me a refund because we had eaten a couple of the chocolates. A manager was called in (this all happened with a long linkup of customers behind me) and there was still balking at providing a refund. It wasn't until began to get angry at the fact that unless I had tried the product I wouldn't know that it was stale and unacceptable. After that, and only because there was a long linkup they finally gave me my money back. My wife and I have been long time customers of Shoppers but this incident has made me rethink my loyalty to your operation. I will be visiting another pharmacy from this point on.
This is no way to treat customers .

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Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

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Contact Shoppers Drug Mart customer service

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

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