[Resolved] Sears Repair Department / washer repair
Sears is one of those companies which has the worse customer service.
We bought a washer from Sears with an extended warranty & paid $100.00 every year for 3 years. We didn't have any problem with the washer for first 2 years but the 3rd year we started having problem with the machine. We called in for repair and they schedule the appointment.
The tech guy shows up to repair without any parts to repair the washer. (How the #### you go to customer without any repair part) He tells me he has ordered the part which will arrive next week and he made an appointment to come in next week to repair the washer.
Part took 2 weeks to arrive and when the part arrive i called Sears to confirm that part has been arrived so the technician can come in to repair.
The Sears customer service told me everything is scheduled on friday and the technician will come in to repair around 1 & 5 pm. The guy never showed up, when i called Sears to confirm whats going on with the technician, they told me they were waiting for part arrival approval (my ###). I called them on monday & approved the arrival & still its not in their system.
I went thru 5 different Sears customer service agents to fix this issue but everytime these agents told me to hold and hung up, one told me she will transfer me to supervisor & she hung up as well.
We paid $100 every year. Called them only once in the last year and we recieve ####### nothing from them, the calls ####### transfer to India where those people have no ####### clue what we are talking about & when they realize they can't help you they hang up on you.
SEARS IS ONE OF THE COMPANIES WHIC HAS THE WORSE CUSTOMER SERVICE EVER.
DONT EVER BUY ANYTHING FROM SEARS
SPECIALLY THE WARRANTIES, CUZ YOU ARE NOT COVERED EVEN IF YOU PAY EXTRA.
FRIENDLY ADVICE TO ALL...
DO NOT BUY EXTENDED WARRANTY FROM SEARS, ITS JUST WASTE OF MONEY. YOU DONT GET ANY SERVICE FROM THEM.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Sears Brands Customer Care's Response, Jan 23, 2013
I am Liz and I am a member of the Sears Social Media Support Team. I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with the repair of your washer. From your post, I can see how frustrating is to schedule repair and the washer is still not working properly. Even more, I can see how overwhelming it is to move your washer as directed and our technician never showed up for the appointment. We would like to contact you and further discuss your recent experience and see if there is anything we can do to make this right. Please send the following information – contact #, screen name (Deborah Walton), phone # used at time of purchase to firstname.lastname@example.org – Thank you, Liz Social Media Moderator, Sears Social Media Support
More Sears Repair Department Complaints & Reviews
- [Resolved] Sears - customer service department 
- [Resolved] Sears / Kenmore Elite Refrigerator - poor quality product! 
- [Resolved] Sears / Kenmore Elite Oasis Washer Machine - terrible company! 
- [Resolved] Sears Die Hard Gold Battery - it should be named the die easy battery 
- [Resolved] Sears Kenmore Elite Oasis Washing Machine - F1 error 
- Sears Kenmore Elite - Model # 795.74025.412
- Sears Brands - refrigerator issues, not wanting to replace it
- Sears Parts Direct - I am complaining about return and overall service
- Sears Johnson City Mall - credit for cancelled item
- Sears Holdings Corp - refrigerator warranty program