I couldn't agree with Catie more. You, Miss Cheryl Kirk, are an inconsiderate a**wipe with no regard to the feelings of the TOTAL STRANGER you are whining and yelling at. Having worked for Verizon Wireless customer service before, I don't recall a single day in my life some brainless ### (such as yourself) would call and yell and scream at me for either, A: Something THEY caused or B: Something another department or rep caused that I had absolutely nothing to do with. When I personally made a mistake, I went out of my way to ensure it was corrected, up to and including coming in early, UNPAID, to do research on their bills just to be sure the mistake was corrected. If I had made a mistake with someone such as you, I'd deny it before God himself. YOU, Miss Cheryl, are THE number one reason customer service in this era sucks so bad, and you are the reason it will CONTINUE to suck, because you adopt a petty, arrogant, whiny, self-righteous attitude about things, AND you have a very big inflated egotistical self-entitlement complex. Just how sad and pathetic do you have to be to take out your frustrations on a total stranger who has likely never even heard of you until you called?
I loved this part of your post: "Their lack of understanding and unwillingness to provide constructive help is arrogant beyond belief!" Well look at the pot calling the kettle black. In short Miss Cheryl, shove it up your a**. I have high hopes that your life will spiral completely out of control, ending with you losing your husband, your house, your kids hating you, and you eating half-eaten ham sandwiches out of a deli dumpster while lice have a dinner party on your scalp. Perhaps then you'll look back on this pathetic little rant of yours and realize you really weren't set back much at all by simple human error, were you?
Good riddance to bad rubbish.