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Sears Online

Posted: Jun 16, 2017 by    

refrigerator return/refund

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Deary, Idaho, United States
On My 30th I ordered a refrigerator delivered. The delivery arrived as scheduled on June 2, 2017 and then things began to go wrong. The delivery guy was dirty, sloppy and alone. His co-worker skipped work that day. It's hard to deliver a fridge by yourself. But he slammed and pushed and damaged my brand new porch stair, tore all the paint off the door jam before I could stop him. He decided THEN to remove the package to fit through the door better and that's when I saw the multiple dents an scratches on the fridge. I refused the delivery, called the 800 number to cancel and was told I would receive a refund in 7-10 days. 12 days later, I received an email telling me they'd canceled my order. Gee, I thought that's what we did on June 2. So today, 6/16 I called customer NO Service and got a woman who had limited English speaking skills. When I asked to speak to a supervisor who spoke better English, she hung up on me.
Don't order from this company now going down the tube because of terrible customer service. Don't expect a refund or anything they promise as SEARS does not deliver --either the goods or the promises. Watch your stock investments. This company is headed for the bottom. It appears no one cares about the customer.
Complaint comments Comments (0) Complaint country United States Complaint category Appliances

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Sears Brands Logo Sears Brands
Customer Care Service
3333 Beverly Road
Hoffman Estates
Illinois
United States - IL60179
+1 847 286 XXXX
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