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Sears One Source / failure to honor commitment to refund

1 Hwy 35, Middletown, NJ, United States Review updated:

Sears, Middletown, NJ affiliate SearsOneSource intervened when defective dishwasher needed repairs costing over $500. OneSource acknowledged problem and promised to refund $179.76 (towards labor and parts) but failed to credit my Amex account. I was forced to have Amex dispute the charge.

I will NEVER shop for appliances or any other big ticket item again at Sears. The way America shops? I don't think so.

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  • Rl
      16th of Jul, 2018

    Sears warranty work on my new washer/dryer combo..Sent a service man out and he said there was a hole in the incoming water hose but didnot have the part to fix it and had to order the part..that was three weeks ago...haven't heard a thing. called the repair place and they laughed at me...saying the part is on order

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