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Sears / Kenmore Side By Side Refrigerator / Bad product

1 United States

I bought a Sears Kenmore side by side model # [protected] based on the Consumer Reports recommendation. I did not have it home a week and the first Jabil controller board burnt out. They replaced that, but 20 months later, it burnt out again. The repairman said boards almost never burn out...so what are the statistical odds of it happening to my refrigerator. He wanted to blame the home's electrical system, but the refrigerator I have prior survived 15 years without a problem. Now, Sears wants $350 to fix the board and/or $160 a year to guarantee I won't have this problem again. What kind of business are they running and what happened to the Sears that used to stand behind their products?

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