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Searscustomer service / delivery of large appliance

1
A Nov 27, 2017

My wife went to the local Sears to order a Kenmore Refrigerator that was on sale. I told her to tell them that I would be available any day in the afternoon to receive this item. The salesperson told her that we cannot dictate to them what time of day the refrigerator would be delivered, and he said someone would have to be available all day to accept the item. He told me that he would be happy to take care of me if he could, but the company makes the rules. Well, that just tells me that Sears is doing all they can to run off what is left of their once huge loyal customer base. As far as Sears is concerned, customer service is dead. I will find someone else wants my business that provides great customer service!

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