Sears Corporation / the warranty department

Cameron, MO, United States

I will start by saying our whole family has bought almost all out appliances at a Sears store. My complaint is the my elderly 90 and 87 year old in-laws purchased a television and bought the protection plan with the thought if something was to go wrong with it it would be takin care of. They had Sears people come out and look at the television and was told it was non repairable. Then they left this was on June 15th of this year and it is now almost August 4th. I went to our home town Sears and they pulled it up on computer and said you need to contact the 1-800# because it looks as if the work forms were never processed. I believe that was on July 31. My sister in-law had already tried dealing with them and didn't get anywhere so I took it over. She gave me the provider# and I spoke to a Nichole and she told me the same thing and said to call this other # the following day. I spent my whole lunch hour on the phone for them to tell me they didn't follow through on the paper work so now have to start all over and send somebody out again after waiting 6 weeks and finding out they didn't do their job. So still my in-laws have no television after paying extra to take care of these problems. I would like one of the same value sent to our store in Cameron Mo. They are not able to go shopping for a new television. For all the inconvenience it should be sent to our Sears store. Loretta Seuferling

Aug 03, 2016

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