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Sears Canada / unauthorized charges

1 United States
Contact information:

We discovered our food in the freezer thawed on April 4/09; called an electrician on Apr 6 who told us the compressor was gone ; on April 8th before taking the freezer to the dump called Sears who advised that only the seal around the top of the freezer would be covered under warranty. We found the freezer book to find that our warranty covers the problem; called Sears and were advised a Technician would be in on April 14th. Technician was in and charged $80.00 for a service call; not here 20mins and also advised food lost would not be replaced!! We lost 60 kg of food totaling $412.00. We were advised that the compressor would be replaced at Sears expense and we bought the freezer May 25, 2004; we were advised that the cost of the compressor plus labor would far exceed the cost of replacing the freezer. The freezer we had before was 25 + yrs old and this one isn't 5yrs old; what gives? I have been a Sears customer since the 1970's and EVERY appliance, lawnmower, snowblower, TV's, VCR's mattresses, hose has been purchased from Sears. We are looking for compensation for food lost as Sears appliance covered under warranty is your responsibility (perhaps not the total amt but at least 50%). I have read complaints from other Sears customers who are likely no longer Sears Customers and very upset they were not treated fairly; I certainly hope this won't be the case with our complaint. We don't carry maintenance agreements as the yearly cost would cover at least 2 or 3 new appliances if they broke down!!


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