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Sears / tv repair

1 United States
Contact information:

When called Sears at [protected] for an appointment, I was told the technician will tell you how much it cost me to fix my TV in terms of labor and parts after diagnosis. I was also told I have a chance to decide to whether let him fix the TV to pay the cost of labor and parts, or let him leave just to pay the diagnosis fee, which was $105.

Yesterday, a technician with name tag as "Carlo"(Technician ID 0007268) came. He never told how much his estimated cost would be as I was told previously. After 15-minute work, however, he told me I owe him ~$200, with $105.00 as diagnosis fee, ~$90 as labor fee, and $2.91 for AC fuse. I was shocked.

I do not want to fight a man in my house, so that I paid.

Called Sears right after the man left my house. However, I was told that I was unlucky, but the charges will stand.


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