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Sears / 2 week old fridge broke down lost all food

1 United States Review updated:
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My new fridge, cost of $900.00 broke within 2 weeks, sears wanted to fix it in 4 days. I have 2 small children, and all my food went off. After speaking to the manager, they came and fixed it the next day. When I asked him about my food cost, he said he would get into trouble if they gave me a courtesy payment to re-buy food. What ever happened to good customer service, especially such a large company as Sears. I would never buy from Sears ever again and I will encourage others to not buy from Sears. I also bought a washer from Sears, so I spent nearly $2, 000, but no compensation for all my food, and it wasn't my fault, they delivered a problem refrigerator.

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  • Al
      21st of Jul, 2008
    0 Votes

    WOW!! I hear you loud and clear!! We just bought a new refrigerator 2 weeks ago - it took a week to have it delivered as they didn't have the bisque color in stock... THEN when it came - it was white (door handle on wrong side, too)! The delivery guy said in a very 'bored' tone, "happens all the time - call your salesman"... Since they rarely answer the phone at this little satellite Sears store - my husband drove there & they argued with him that it was OUR fault - quick to say that this model didn't even come in bisque... When they calmed down, they found that yes, it actually is available in that color... Good Lord - where has customer service gone??? SO - the correct fridge has been ordered and we now are waiting another week for that to be delivered...
    Well - if our story ended at this point we'd be somewhat satisfied... but, the plot thickens... This incorrect refrigerator (our food is all in it at this point), is NOT WORKING... NO COLD AIR... SO - called the emergency repair # (weekend call) and they can't come until Monday - okay - the guy comes this morning and discovers - NO REFRIGERANT was ever put in at the factory... Most of our food is ruined (I had tried to save it via coolers, but most didn't hold up well)... NO reimbursement for food with THIS model... I'm so sick of being treated like DIRT - what happened to "the customer is always right?"... Thanks for listening and I hope this stops someone from EVER dealing with sears again - or at least BE aware...

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