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[Resolved] Sears / have not received my tv, repaired or not

1 United States Review updated:

I carried my tv (sylvania, model 6720FDF-A) to the Sears store #3216, where I purchased it for repair. I was told that the tv would be repaired and returned to me by the 15th of September, today is October 6, I have yet to receive my tv, repaired or not. I always thought that Sears backed the products they sold, but I have found out that they do not back anything, my opinion, that they sell. If anyone wants my opinion of Sears, I am afraid they would not get recommended at all. I would suggest they go else where to buy anything. I would not trust Sears to stand behind anything they sell.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Sears Brands Customer Care's Response, Jan 31, 2014

    Dear Anne, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
    We appreciate you taking the time to reach out to us. We’re sorry to hear that your TV situation is yetto be resolved, and we can see that we’ve caused some aggravation with the process that has taken place thus far. We’d like to speak with you, and have a dedicated case manager contact you, and assist you with the TV. At your soonest convenience please send the following information – contact #, screen name (Anne), and phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.
    Thank you,
    Edwin C.
    Social Media Moderator
    Social Media Support Team

An
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Comments

  • Gi
      25th of Jan, 2014
    0 Votes

    First of all sears doesnt repair they contract that work out and it could be the repairman is having problems with getting parts..if u had purchased the Ppa plan it covers trading in the broke tv for a new one.

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