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Sears / mail-in-rebate

1 Baltimore, MD, United States

I bought a washer from Sears and I was told I will receive a $60 mail-in-rebate. I mailed all the receipt and the paper to the assigned address. After several weeks, I received a letter that they did not receive the receipt. It was a lie. I called the 1-800 mail-in-rebate number, I told them the receipt was included with the mail-in-rebate form. They just ignored it. I was told then I should fax my Sears card purchase receipt and fax it. I faxed the recipt of credit card purchase from the website, as I was directed and mailed it also. After calling several weeks later, I was told they never received the receipt. I asked what about the fax and second letter with credit card purchase receipt, they have no entry of it. I knew it was a fraud, since I spent about $5 for faxing and mailing letters. However, I have decided never make a purchase from Sears. Very disappointing experience. Bhatt

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