SBI Credit Card / mis-guide & mis-comunicating to customer
This is the Incident of March 13th 2007, where as I received a call from SBI Chennai Collection department (Namely the person is Mr. Kartick A)to make the minimum payment against my O/s. However I agreed to make the minimum payment & also I request him to convert the balance ammount in EMI whatever the O/s or dues remain after making this minimum payment. At that time my O/s was Rs. 21,062.77/-
We both were agreed on the condition that I have to pay Rs. 1265/- till one year whose total will come Rs. 15,180/-. Further I ask him that "if I pay Rs. 15,180/- through EMI then what I have to do with the remaining balance from Rs. 21,062/-". He replied that "You can pay that balance amount at any time in that particular year".
After discusion he gave me his contact number which is [protected] Extn. 151 and [protected] and also suggest a name (Mr. Vamsi) to contact in future if I face any kind of problem in this regards. He also give a me a PIN number [protected]) to quote at Customer care for future communication.
I was very happy that the SBI understand the problems of the Customer and its a best cards in India.
According to the discussion I made the payment frquently till five month of Rs. 1200/- aprox. But when I seen my credit card statement I was surprise that it's showing Rs. 19,342.16/- whereas I expected it would be Rs. 15,062.77 or if its add some interest also it's comes Rs. 16,562.77/-.
Well I got some doubt on the statment & I immediatly rang up to Mr. Kartick on August at above mention Telephone Number from Hyderabad where I found that some body pickup the call & put the receiver on hold till 10-15 minutes and thenafter they disconnect the call without any response. I tried this number sevral time but the response was same.
Then I speak to the Customer Care & inform him the full story where he answered me that whatever the discussion was happened with Mr. Kartick on March was not processed. It is rather shocking me.
Well the communication was going on with Customer Care Executive suddenly my cell phone was disconnected due to bad network and I tried to approch that person but I was fail to contact him again.
But again what I seen in my next statement (September), that the Customer Care Executive had converted some amount of Rupees in EMI from Rs. 19,342.16 from his own wish for which I had not been informed or rather agreed.
Till December I made the payment of Rs. 1852/-, 3800/- then I ask for settlement of my Credit card from Collection Department and aslo send a mail to email@example.com as I am receiving a call from them every day to make the minmum payment.
Now its Feb 2008 (In between Dec - Feb) I do spoke with so many Collection Exceutive whose name are Mr. Mahesh, Mr. Imran Khan and many more. They are promising me to make the minmum payment and my account will settle in One Week. Till now I had made the payment of Rs. 2000/-, and Rs. 1850/- to SBI but still now I had not been received any call from SBI for settlement.
But when I speak to Customer Care regarding this they said those who are informed or promised to you for settlement of your Credit Card ask them only to settle the A/c. I had been also tried to approch them from my Cell phone but the thing is only their welcome music is playing while I am making the call.
I had been also forwarded this complaint via mail to firstname.lastname@example.org & email@example.com on 17th Jan 2008 but still I had not received any response from them also.
This is what they (GE-SBI) are doing Unproffesional & Unfair business with customer.
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