The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Sansui 42& Plasma / Bad quality of product!

1 South Africa
Contact information:

My 42" Sansui Plasma TV, which is less than 2 years old, was sent in 4 times for repairs in the space of 3 months. Job Number JA49926 for reference. First, TV was switching off on its own, and could not be switched on. Now, TV is gone in again, but this time, colors are distorted and pictures are grainy. Also, TV makes horrible humming sound every now and again. Frustrated and fed up with poor quality of service from Sansui. Had Sansui products in the past which were of poor quality as well. This is the last Sansui product I buy, and advise others to think carefully before opting for Sansui.

TV was bough from Hi-Fi Corp, and they have been extremely helpful and understanding with regards to the problem. However, Hi-Fi Corp depends on the supplier, Sansui, for performing these type of repairs, and this is where the problem begins. Sansui has provided extremely slow service. Don't provide feedback timeously unless hounded continuously, and it seems like they have limited technical expertise, as this is the 4th repair (1 by Hi-Fi Corp and 3 by Sansui) on my TV in the space of 3 months.

For the current repair attempt, I was promised feedback in 3 days from Sansui, but I haven't heard anything from them yet, and this is the 4th day. I would have expected them to at least treat me with some respect after my numerous complaints.

Post your comment