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Samsung / faulty led 65 & tv

Jun 3, 2015
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Our 65" tv (model un65f7100afxzc) has become faulty after 20 months (6 months after the warranty period). suddenly this dark band appeared horizontally across the screen. we called samsung and we were told to bring it in for repair and that nothing could be done by them because warranty had expired. we have had two repair quotes. one was a certified samsung technician. they both said that the front panel needs to be replaced due to the back lights burning out. the repair cost is estimated at $2000.00!! is our only option to pay 75% of the cost of the original tv for repair or to discard this tv?? at this time, we feel totally ripped off by samsung!

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Samsung Electronics Logo Samsung Electronics
Customer Care Service
129, Samsung-ro, Yeongtong-gu, Suwon-si
England, Surrey
Korea (South)
+82 222 550 114
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