Samsung

I bought a new s6 from best buy ~5 weeks ago. Since the day I brought it home it required recharging 2 times/day if I barely used it, or 3 times per day if I used it. I brought it back to best buy numerous times, but they could not find anything wrong. 1 week ago the microphone stopped working (I could not talk on the phone. Best buy told me it was my problem and they refused to provide any assistance. I called samsung and got a return label. Today I received an email from samsung saying that they were returning the s6 to me unrepaired because my reactivation lock was activated. Why wasn't I told to turn this off before I mailed it back. More importantly: why didn't the tech call me (They have a valid home phone number, or email me, so that I could go online to turn this feature off?
I am very disappointed with the quality of your product, and extremely disappointed in your horrible customer service. I have never spoken to anyone who has had these problems with an iphone.
I still do not have a working phone, and probably will be without one for weeks by the time samsung finally solves the problem.

Hello. I am loyal customer of Samsung. I have been buying Samsung products for more than 16 years. The products I have at home range from AC, TV to mobile phones. I have been quite happy to own such products until last May when I bought a Samsung J1. The phone had many problems. Communications cut very often, and Internet applications together with Facebook and mail freeze too often. Since the I have taken my phone four times to the after sales service. The defect persists. I asked for a new phone in vain. The call centre did not believe me. They told me to fax the maintenance tickets to them. I said it was not my responsibiliy to do this. They insisted and said that it was the only way to track the maintenance frequency. I went once again to the after sales service to ask them for the maintenance tickets, they said thay don't give this, and the call centre can track this thanks to the history. I called back the call centre, and I was angry to make me endure all this. They hanged the phone. I am very disappointed about Samsung. I dn't think I'll remain so loyal.

in 2013 we purchased a Samsung washer and dryer. We purchased a 5 year warranty with full service / repair contract. In 2014 the dryer broke and it took 2 weeks to have it repaired. On July 22 the washer broke. We have called every day since the 22 through the 27 and Lowes service people continue to tell us they can not find someone to fix the problem. How long do we and our kids have to go with out a washer machine that we paid $800 for? Lowes service is horrible.

Submitted a galaxyS4 for repairs under warrant I now have to payR3300 yet am still paying the installment of R400. If I can not afford to pay the repairs fee I must pay a rejection fee of R250. Please help. Reasons for rejection of warranty is previous work done of which is not correct there was no previous work done on the phone.

My TV has the same symptoms described in the Russell, et al. v., Samsung Electronics America, Inc., settlement and this is a known capacitor problem that the company, post settlement, has started to ignore and fail to acknowledge in its customer service calls. and I'm pretty certain that they didn't take care of the issue entirely through the previous settlement or didn't entirely account for the scope of the models affected by this product defect. From my brief research, this is the number one complaint on Samsung TVs from consumers online e.g. - www.Consumeraffairs.com. Yet according to Samsung's policy and Margo(Executive Customer Relations agent) they are treating this defect as a warranty issue and so if you're out of warranty they wont help you with the easy solution - the cost of replacing these capacitors.
Now only solution is seeking to join the investigation on a new class action.
Go to http://topclassactions.com/

Iam gowtham. I buy mobile phone samsung galaxy s4 (Black color) on 1 june 2015 from awok. The item found faulty that is the audio ic of the phone failure. Reported the awok customer care delegate through [protected]. Taken back the mobile for replacement. During the receipt of new handset samsung galaxy s4 (White color) customer care called me for the confirmation; I tell the several times to verify the handset with their technical team; they agrees & promise that it wont happen again. They delivered the handset on 21 july 2015. Again the handset not even getting switch on; found battery not working. Reported the customer care to take mobile and return back the paid money but they refuses and said they will take it back again for the refurbishment.
I really fed up and depressed with the worst customer service and poor satisfaction to the customers by awok. Still im confused & questioned to take the next step.
I need justice from any of the support team. Please help me.

This is invoice no - 570858 of the delivered item.

My name is Daryl Glass, we live in Jax. Beach, Florida. My wife and I both have Post Polio Syndrome, my wife is still paralyzed. We brought a Samsung Aqua Jet URT Washing Machine last Aug., 2014. We have too wash 3-4 loads every day. On July 6, 2015, I reported to Sears here in Jacksonville that the washer was getting off of tilt ans shutting down. In the last 2 weeks, the repair man came 1 time, stayed 10 minutes and left. Never did call back nor set up another appointment Every time I call, we get the run a round, pass the buck from the service department, supervisors and the repair company they were sending. The model of the JUNK is, # WA45H7200AW1A2 It was brought from the Sear Outlet Store in Jacksonville from Assoc#: 1750 on *-6_14. Sales check : [protected]. Serial number is [protected] 672LWYRA. This is not the Old Sears, this is terrible..

It is the number [protected]
Message text:
Uk embacy:
You won5 crore rps in (Presicent of us) can't write name due to forbidden words lotery in samsung company. To clain your prize send your name, adres, phno, age to this id:
[protected]@hotmail.com

I contacted samsung on 6/30 regarding my television that I purchased on 2/9/15. The volume was going up&down and it was turning on&off on its own and there were lines & dots on one side of the screen.After trying to fix it remotely I was told they would send a tech out to fix it. I was contacted a few days later by a samsung service center they requested that I send them pictures of the screen I did so as requested. A few days later I got a voice message stating that they reviewed my pictures/video that this was an internal crack and they would like my authorization to do the work and to order the part they needed a new panel. I called and confirmed that they could do the work it was also confirmed again that this was an internal cracked panel and was covered under warranty it would be no cost to me at all. They called me again several days later to let me know the part came in and to set up a service time. I also received a follow up call from samsung at which time I had discussed with the rep that there was an internal crack and that a part was ordered. Once the tech arrived at my home with the part he started taking pictures and told me that he would not repair the screen because it was cracked even though they had already determined it was an internal crack. A few days later I was contacted by the repair company I was told that samsung ruled this physical damage and would not cover the repair. He stated if I wanted to pay the part alone would be $1600 which is more than I paid for the television. I have contacted samsung several times and each time I am told a different story as to why they will not cover the repair I ask to speak to someone that can help me get this resolved and I am told someone will get back to me and no one ever does. I called earlier today 7/16/15 and spoke with an escalated customer relations representative named Jim he stated that they decided this was physical damage & they never said they ordered a part for the tv or that it would be repaired & they sent the technician out only to take pics of the television I explained that I have several voice mail messages from them stating otherwise and he began to back track. Now they are just making things up so they don't have to do the repair. I am getting nowhere with customer service they just transfer you around from one rep to another I have emailed the office of the president and have not received a reply. We are now at 3 weeks and the screen gets worse everyday. I have contacted the Federal Trade Commission and the Department of State division of consumer protection as well as the bbb hopefully they can help get it resolved next step small claims court in the mean time I will post on every forum I can find until this is resolved hopefully this will help someone else in a similar situation or keep someone from purchasing one of these televisions Do yourself a favor and do not buy Samsung they are very dishonest and will do everything possible to keep from repairing their defective products

Do we really get any response if we put our complaints here ? I believe no, because this company does not really care.

I bought Note 3 neo & beat that after spending 30 k on a cell phone its nickle portion started loosing its color.
I raised a complaint to the services team & they goofed around the matter with service center, then with escalation & another escalation desk then another then another & finally said its a cosmetic complaint which is not covered in warranty, , , "I mean are you serious" .

Then they says we assure you for best services. I am really unfortunate we bought 2 cells phones in the family both is having the same concern.

Also, I would really blame me post having such a bad experience I bought a samsung AC, there also I am facing a issue with the remote, its display digits are not visible properly & for that I raised a complaint.
Field person called me almost 6-7 times but never visited.

Samsung is simply a company who doesn't really bother after selling the product.

I have started putting this situation on social networking now, I will make sure I make some dent on there image.

Thanks
Anubhav
[protected]

sir i send a courier with trackon courier kaithal, haryana to amazon seller services pvt ltd A43, ground floor, mohan cooprative industrial estate, Main mathura road, south delhi new delhi-110044 awb no. [protected] samsung galaxy s4, rs. 18000 before somedays my courier is back on courier branch i collect my courier to trackon booking branch, kaithal and i go to home & when i open the box i am shocked my mobile phone is not present in the box only charger & battery & instruction papers are there but my mobile is not in the box then i contact on booking branch in kaithal he tell us if u have send any mobile phone in courier a mobile insurance is compalsary & don, t any help in this case and i go to home than i also contact the head office of trackon courier same response on head office please resolve my problem...

My shiny new samsung french door began leaking water from the ice bucket last week. I tried to remove the ice bucket, but it is stuck and will not budge. I watched the videos online and, when nothing seemed to work, called samsung to get it serviced. My wife explained the problem to a very helpful person (? Named annie. ) we bought the house on july 30, 2014 and all the appliances in the kitchen were new (And all samsung). The house was gutted and redone prior to our moving in. The appliances were purchased by the builder in march of 2014. I have no receipts. Annie said if we could get the builder to confirm that the appliances were new at time of move in, they would honor the warranty. That made me hopeful. I contacted the builder, who emailed samsung stating that that was indeed the case. I should also mention that I registered the product shortly after we moved in. The next day I received a phone call stating that I needed a copy of the receipt, which I explained I did not have and did not have access to. This person was not helpful and we seemed to have reached an impasse. I am disappointed in the customer service I received and am now looking to pay someone to repair my refrigerator (i have turned the ice off...In july!). I am also concerned that my other appliances are also samsung (dw, microwave and stove) and that I can expect them to fail. I am in the market for a new cell phone and will not consider samsung for this reason.

I handed over my tablet to the private maintenance center on 9/5/2015 and received it at 29/5/2015 and handed over on 1/6/2015 and received call told me you will replace my tablet and still now no response and if I call customer service told me call you after 2 days and no manger can speak to you it is the bad service center in the world

I purchased a Samsung Galaxy Note/Pro 12.2 Tablet on 8/7/14 so it is still under warranty.. I did not use it much the first 6 months but lately began to use it more. When I did it began shutting itself on and off and the screen fluctuated. I contacted Samung repairs and they had me ship it in for repair. I received it back one week later not fixed. The explanation I received was "gross electromech damage-abuse". SOMEBODY MADE A MISTAKE! This could not be further from the truth. This tablet was never abused in any way. It was barely used and looks brand new. The battery has only been fully discharged one time and it still had the plastic protector on the chrome sides when I sent it in for repair. They claim it has suffered water damage but it has never been near water or any liquid. It has been on my desk. My desk also has my computer, laptop, and other electronic devices. Not of them have suffer any damage! I purchased a screen protector and a case immediately when I bought it. I am a 53 year old, educated person and I know how to take care of my electronic equipment. It is simply not true that I abused it in any way. Whatever is wrong with the tablet was wrong with it when I bought it and it showed the problem as soon as I tried to use it like it was intended. I have no way to prove that what I am saying is true so it comes down to my word against theirs. I believe that Samsung is conveniently saying I damaged it so they do not have to stand behind their product. The tablet cost $827.21 and they should repair it or replace it. It did not even work for ONE YEAR!. Can you suggest anything I could do to get Samsung to uphold the warranty?

Our 65" tv (model un65f7100afxzc) has become faulty after 20 months (6 months after the warranty period). suddenly this dark band appeared horizontally across the screen. we called samsung and we were told to bring it in for repair and that nothing could be done by them because warranty had expired. we have had two repair quotes. one was a certified samsung technician. they both said that the front panel needs to be replaced due to the back lights burning out. the repair cost is estimated at $2000.00! is our only option to pay 75% of the cost of the original tv for repair or to discard this tv? at this time, we feel totally ripped off by samsung!

My name regina I bought s3 not ok I send over centre to repair now 8 months I have to pay courts loan I promise wan pay on end of month but early morning until collector sms and disturping pls try to understnd customer problum other I go tribunal bcoz I have time until 2016 exp in system pls take note courts malaysia on this issue tq.

Samsung printer ml-2165w (Laser printer) will not stay continuously in online wireless operation. The printer goes to offline status although the printer indicates it is online and the network router indicates it is online. Sometimes the printer works wireless for a day or two. Once it is offline (When print is requested & ldquo;offline” is shown instead of & ldquo;ready”) getting the printer to work wirelessly generally requires complete shutdown of two computers, other printer and the wireless router. Variations of shutdowns and button pushing has caused a print to occur but no variation has resulted in repeatable success. The wireless router can be turned off and back on and all devices but the samsung printer will come back on line.

The printer was returned to samsung for repair - - no problem found. There have been two sessions with samsung remote technical support 3/19/15 and today 6/1/15. Today the tech tried five times to get the samsung printer to connect wirelessly and the message observed was & ldquo;device data error”. Seems like defective product, coverable under warranty. Samsung says I have to return for repair. First return cost me something like $18 for the box/boxing. Now waiting for a executive customer support supervisor to call me. I want replacement. I want to avoid any more time (Remote work is an work each time, my time trying to get this laser printer to work, time to get it shipped). Each time I have called samsung I get a new transaction number/ticket number and after seven or more don’t want to go through that time consuming process.

Don’t reply on samsung warranty. I question why buy extended warranty (A very high cost of insurance that products will work like that should for the limited amount of time on extended warranty) but it would have been a pleasure to know that a retailer had to pony up a new unit.

With a minor connection failure on my smartphone, I asked to buy just the connector which I can replace. Instead I could send it to them and get it repaired. They refused to send me the part, so I would just have to do without it a couple weeks. This is 100% unacceptable! (Neither will they sent a part to a local repair shop. ) I told them I will never do business with they again for my entire life.

I canceled my cell phone service and am looking for a smartphone from which the manufacturer will agree to send me any part I request regardless of the reason I want one. I asked lg first, and they also did I notify because they will not I will also do no business with them. I will continue to ask other companies. If none will agree to send me parts, I will never buy any of their products.

I understand sometimes they may be out of parts for awhile, or too old, but this as a standard rule is totally unacceptable!

I recently ordered a laptop (Actually 2 by accident) from adorama. When I made the first order the payment was
Declined as my bank thought it was unusual activity and called me. They said I had to re-order so I did.
So I contacted adorama by email as im in the uk. A few days later the sent the laptop out anyway, so two were sent exactly the same to the same person to the same address. You would think they might have read and actioned the email and clued on when two of the same were sent.

At first adorama admitted that they shouldn't have sent it out and did so in error. However this didn't stop them
From threatening to abandon the package if we didn't accept it and that we would be charged the import taxes anyway along with the shipping. Even though they were given plenty of notice to cancel the order!

Anyway, we didn't accept it as it would mean paying more to have it returned and $216 in taxes. So what did adorama do, they credited our account less the shipping costs, (Even though it was their error. However as it wasn't processed as a refund, my bank then charged me 30 pounds to convert the money from usd to gbp. But wait my experience with adorama did finish there...

We accepted the other laptop, this was a gift for my partner $1400, not cheap, the most we have ever paid for a laptop, only to realise that it was the wrong one. I don't know much about computers, bought this online, unseen.
Of course when it arrived we realised it didn't have a touch screen, which for that price you would expect it did.
This was a key feature for my partner, thats what he was after. I then contact adorama and requested a simple exchange, however they said if the item (Box) had been opened then they wouldn't accept it. Now we have a laptop we don't want that was a gift that went wrong.

Now I would like to highlight adorama put on the receipt that the have a 'no hassle return policy' and that they want to keep their customers happy. Clearly this is misleading and false. They don't have a no hassle policy, its a major hassle. My example of what happened, they should have accepted the exchange. All shops allow that.

Now I don't know what to do? Can any one help me? I bought this 30 days ago.

I bought a very expensive washer (Over $500) that does not clean clothes. Their customer service is the worst I have experienced and there service techs are a 3rd party whose main goal is to protect their relationship with samsung, and servicing a defective waher is completely secondary. I have washer that does not clean clothes and cannot even sell it bc how can I sell a washer that does not clean clothes