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SAMS'S CLUB - Interstate marine battery / Refuse to honor warranty

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Contact information:
Fuqua Street
Purchased 12V marine battery from SAM'S CLUB in Houston, with 1 yr free replacement, or 30 month prorated warranty...this is standard warranty given with most batteries no matter where you purchase them.

Battery went bad, SAM'S CLUB refused to honor warranty unless I reinstated my membership...which demonstrates why I cancelled my membership in the 1st place.

My experience has been after taking into account the membership fee, and unless you do just about all your shopping there, you are lucky to break even...buy 3 gal of hand cream to save a dime...please. Generally, I've found the same or better prices at local grocery stores without having to buy large quantities. They must be laughing all the way to the bank.

On principle, I did file complaints with both the BBB and Texas Attorney General's Office regarding the refusal to honor the purchased battery warranty.


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N  27th of Dec, 2009 by 
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yep thats correct. At least someone notices Bigger isn't always better! I do have a membership there and do shop at sams, but I do not load my cart up like some. I think people don't realize the little amounts of savings for the membership fee.. Actually I think costco has better deals.

Anyway, I am thankful for this message about the battery. Iwas going to purchase a boat battery there for my husband. Now I will think about going somewhere ele.

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Sam's Club / Sam's West Logo Sam's Club / Sam's West
Customer Service
Privacy Office, MS #0160, 702 SW 8th Street
United States - 72716-0160
+1 888 746 7726
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